Lithia Subaru of Fresno

Tire replacement I was satisfied with the service I received. I do not like to do surveys so please accept this as I have written. This is my second Subaru and if I I was satisfied with the service I received. I do not like to do surveys so please accept this as I have written. This is my second Subaru and if I had not been happy with Subaru, both cars and service I would not have bought this one. More

Realistic service It was a great experience. I was nervous about visiting a dealership and have a hard sell pushed on me. But my salesman was not at all pushy and made It was a great experience. I was nervous about visiting a dealership and have a hard sell pushed on me. But my salesman was not at all pushy and made me comfortable. His knowledge of the vehicle was amazing. He provided me with specifications and comparisons to other vehicles. I wanted to wait a couple of days before making my decision and I was pleased to find I wasn't bothered or pressured during that wait. I returned to the dealership when I said I would and my salesman was there when he said he would be, to continue answering all of My remaining questions thoroughly and help me through the buying process. It was an overall great and comfortable experience. Thank you. More

Quick oil change I went in without an appointment for a oil change. I was greeted and had the service written in a few minutes and everything was completed in 30. I I went in without an appointment for a oil change. I was greeted and had the service written in a few minutes and everything was completed in 30. I appreciated the quick service. More

Purchase 2017 Subaru Legacy Online purchase of a 2017 Legacy with Ed was the smoothest and least stressful car buying experience I have ever encountered. Ed and this dealership Online purchase of a 2017 Legacy with Ed was the smoothest and least stressful car buying experience I have ever encountered. Ed and this dealership get it when it comes to utilizing technology to enhance sales. More

Go see Ed! I recently bought a '17 Subaru Crosstrek, and could not be more pleased that Ed was able to sell me my first new car. His customer service is unrivale I recently bought a '17 Subaru Crosstrek, and could not be more pleased that Ed was able to sell me my first new car. His customer service is unrivaled, and made my car buying experience unlike any other. I will go back to Subaru for every cat purchase here on out. I could not be more pleased than my experience at Lithia Subaru, and with Ed Monson. Go see him, seriously. More

Great Service / Outstanding Dealership Great customer service from the time my wife and I purchased our Subaru Outback from Ed Monson to this most recent trip to the service department at L Great customer service from the time my wife and I purchased our Subaru Outback from Ed Monson to this most recent trip to the service department at Lithia Subaru for a 30,000 mile service / oil change. I was met promptly by service personnel when I pulled up and the job was handled in under 1 hour. It doesn't get any better than that. Thanks again to Ed Monson for selling us the "Roo" and to all the outstanding service personnel (Jacob Hicks) and the other employees who make Lithia Subaru a outstanding dealership for Subaru Motors. p/e More

Great customer service during the entire purchasing process . We received no undue pressure from our sales person (Joel) and he was very helpful in answering our questions. We would recommend this dealership . We received no undue pressure from our sales person (Joel) and he was very helpful in answering our questions. We would recommend this dealership to our friends. More

New Car No Hassles When I come in to buy a car I want no hassles, no typical bad dealer behavior and I want to use my time efficiently. I have already done the research When I come in to buy a car I want no hassles, no typical bad dealer behavior and I want to use my time efficiently. I have already done the research and know exactly what I want, I negotiated a final price with Victor by email. Then I drove almost four hours to complete the purchase. You were able to work with my need to have my wife on title without her coming to the dealership. After several bad experiences she refuses to set foot in a dealership for the rest of her life. We completed the paperwork with no issues of trying to up sell me on things I don't want like extended warranties ETC. I really appreciated Victor taking the time to show me how all the controls and electronics worked in the car including setting up my iPhone. A lot has changed since the last time I bought a Subaru in 1998. More

Still withholding my recommendation... once bitten twice shy I've had some problems in the past with this dealership's service department that had made me question whether I would buy another Subaru, but their s I've had some problems in the past with this dealership's service department that had made me question whether I would buy another Subaru, but their service continues to improve and restore my confidence in them. I was very pleased with this past service call. Although they were slow in replacing the faulty airbag, I understand much of the delay was out of their control. They did fix it quickly once the part came in. Communication was much better as well. I'm hopeful. I really like my car and if things continue to improve in their service department I would be likely to buy another Subaru when I decide to replace it. More

Very Pleased Chris explained to us that wour car would arrive in three wrrks, which was correct. He was very helpful a=and knowledgeable about the models we consid Chris explained to us that wour car would arrive in three wrrks, which was correct. He was very helpful a=and knowledgeable about the models we considered, arranged for us to drive both,, answered oru questions, and left us to consider our purchase for a bit. We were happy to feel no pressure. When we picked up the car, Chris explained the financing process and what to expect from Sal. When we were finished, he showed us its many features while one of us worked the controls. Eh also took us to parts to purchase some items John was very prompt and helpful. We even came back in a few days to buy more add on parts, with the same experience. Good Job, Lithia. The reason for our 4 star review was due to insufficient .customer parking. More