Lithia Subaru of Fresno - Service Center

Excellent Service with Mikey's care Service Happy A1+ BUT.. "Customer Service" Blank because! Lithia policy has dropped in Customer Service by taking the person out of personal. Service Advisor/technicians 5 "Customer Service" Blank because! Lithia policy has dropped in Customer Service by taking the person out of personal. Service Advisor/technicians 5 Stars. I can’t give overall rating. Answer variable based on below. In for repair/diagnostic 2006 Subaru Impreza Sport. Service Advisor A+. Over 100,000 miles decided did timing belt (chain) replacement to save day in the Service Department for the 105,000. Request repair and complete vehicle inspection. I could not have asked for better service. As regular customer at Herwaldt, now Lithia Subaru for 15 yrs. I have been well taken care of from service to new car purchase. I had my car in 10:00 am Monday July 20th-with the diagnostic/additional service requested things were found that needed attention. Car was ready end of day Tuesday. I was more than happy to leave to accomplish problems that were found/repaired. I was unhappy with was a "first" for me with Subaru. No loan car available, understandable so was sent to Enterprise for a rental and paid for the rental car. Payment wasn’t issue, even the Enterprise person was surprised asking several times if I were sure Lithia was not covering. Talk with Service Manager told me that Lithia doesn’t cover rentals but gave impression that if loan car was available I would have had one. After comment by Enterprise then asking Service Advisor, Lithia does pay for customer rental if car under Warranty (not been my experience years past). Lithia, (different than Herwaldt) values their new customers, (warranties) above the long standing “loyal” Subaru customer that comes in at every scheduled maintenance year after year on regular basis. 15 years I have been coming to this dealership/service dept. I have never paid for rental car. Subaru, 2006 Impreza Sport Wagon was purchased through dealership’s Sales Manager’s-always beyond helpful. Having kept a regular schedule of maintenance both this Subaru and previous Subaru Outback Legacy, I have spent many hours in the Service Department over past 15 years and always felt more than a just a customer more like a welcome friend. That went a long way towards loyalty. Service was excellent, Service Advisor did everything and beyond to make sure I was satisfied customer. My car was brought up to the best driving standard possible by repair/preventative. Sales Manager was friendly but did not offer same level of personal care that I have had over the past 15 years. Herwaldt was a smaller dealership and Lithia as Corporate explains why the personal touch is missing. A large corporate company misses small but important things. Business is business no importance of customer recognition. I miss the personal I was accustomed to. Rental cost was minimal/affordable. But considering over $2,000 spent (this visit) knowing continued regular/maintenance leaves is a letdown as a valued customer (not covering a car for the day). So, I have dropped a notch, am not the "very important person," am out of warranty-older Subaru (even though purchased/maintained 100% at this dealership). Receive excellent SERVICE, my goal was accomplished 100% satisfactory. If I went to a Lithia dealership/service department other location I would not expect personal care, they don’t know me, and I don’t know them. Lithia should rethink the value of all customers, especially those with history at location i.e. loyal, longstanding. Therein lies the problem. I have dropped a notch with Lithia, Fresno Customer Care....Lithia has dropped a notch with me Customer Service. Service work and Service Advisor score EXCELLENT. Now, do you want to know how I really feel? :-) More

A pleasant visit at Fresno Subaru Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area More

just fine The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And m The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And my seat wasn't moved back or forward by the mechanic. More

Emergency Service Repair The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. Th The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. The service was easy to use and very responsive Dealership service was acceptable. I had to call the dealership 3 times before getting a response. Each different service person I spoke with with very nice and courteous. The ability to get my vehicle in quickly with a determination with what was wrong and how long to fix it was very tedious. If it was not for my persistence I don't think my car would have been fixed that day. Once the car got in the garage it was fixed in a very short timeframe. I was expecting a little bit better service having purchased 3 new cars at this dealership over the last6-7 years. More

Routine visit, excellent service. Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department experience. That makes them two for two. More

30,000 Mile Service I'm glad we received a reminder that my Outback was due for service. We also appreciate the shuttle van and the clean, comfortable waiting area. Overa I'm glad we received a reminder that my Outback was due for service. We also appreciate the shuttle van and the clean, comfortable waiting area. Overall, our experience with the service center was very good. I would highly recommend this dealership for any required service. More

oil change I will come back. service reminders are always great. I really enjoy having access to coffee and Wi-Fi. I do feel taking care of when I am there. I will come back. service reminders are always great. I really enjoy having access to coffee and Wi-Fi. I do feel taking care of when I am there. More

Friendly Employees Service took just a little longer than I expected, but was within good time. Waiting area is VERY nice with coffee, donuts and magazines. People wer Service took just a little longer than I expected, but was within good time. Waiting area is VERY nice with coffee, donuts and magazines. People were very friendly and helpful. Explanation of additional work was very good and they allowed me to make up my own mind as to whether I wanted the additional work completed. More

I was satisfied. I was satisfied with the service. The service was done in a timely manner. The waiting area was clean and comfortable. I will come again in 6 month I was satisfied with the service. The service was done in a timely manner. The waiting area was clean and comfortable. I will come again in 6 months. More

First service on my new car. They changed the oil and rotated the tires. They were fast and friendly. I thought they might wash it but I hadn't asked them to do that so I am not They changed the oil and rotated the tires. They were fast and friendly. I thought they might wash it but I hadn't asked them to do that so I am not complaining. More