Lithia Toyota of Redding

Elders treated very poorly Aug 29 at 4:40 PM The trouble started on Saturday, August 1,2015. I tried to start my Prius and it wouldn't start. My son also tried to start i Aug 29 at 4:40 PM The trouble started on Saturday, August 1,2015. I tried to start my Prius and it wouldn't start. My son also tried to start it and failed. Then I called AAA for a tow. The Tow Truck Driver tried to start the Prius and failed. We pushed the Prius out of the garage to have it towed The tow Truck Driver then started the Prius. I asked him what he did differently to make it start and he said he didn't know. I drove the Car to Lithia Toyota of Redding and tried to explain the problem. The Customer Service Representative did not process papers for technical assistance to assess the problem. Instead he told me, the customer, it was my fault because I stepped on the Parking Brake to start the car. He couldn't know that. It was diagnosis by conjecture and he turned out to be wrong. He went into a long diatribe about my being too old to drive. He made the "Friendly, Helpful Customer Service" an oxymoron. When have the Customer Service Reps become experts on Prius problems and customer driving capabilities, instead of remaining within their Job Description? When did they start stereotyping the elderly customer? More

Friendly helpful and took care of us the staff even while having to work around the construction going on they made it easy to get in and out for service and were courteous the staff even while having to work around the construction going on they made it easy to get in and out for service and were courteous More

unexpected purchase My wife and I stopped to look at a vehicle that I had seen online in Lithia's inventory. We didn't expect to buy that day, but Brandon and sales team My wife and I stopped to look at a vehicle that I had seen online in Lithia's inventory. We didn't expect to buy that day, but Brandon and sales team made it happen within our terms. We are exceptionally happy with the purchase and the results. We will recommend Lithia to others as we have opportunity. More

My vist Even with all the construction things went very well with my visit and I was very pleased. The work was done in a timely manner and I was notified wh Even with all the construction things went very well with my visit and I was very pleased. The work was done in a timely manner and I was notified when it was completed. David Vang was helpful, polite and very knowledgeable. More

No pressure Enjoyed my time at the dealership! Very friendly. Lots of information about the Toyota I bought. Great test ride with the sales person. I will buy fro Enjoyed my time at the dealership! Very friendly. Lots of information about the Toyota I bought. Great test ride with the sales person. I will buy from this dealership again. More

Fantastic service! I had to take my 2007 Prius in for it's very first smog check....despite the congested parking situation due to remodeling going on at the dealership, I had to take my 2007 Prius in for it's very first smog check....despite the congested parking situation due to remodeling going on at the dealership, everyone was friendly, helpful, and I had my car dropped off in plenty of time to get to work. They finished the work, including oil change and tire check, more than an hour earlier than promised! More

Efficient and courteous Everyone at the dealership was intent on making sure everyone was taken care of swiftly, professionally and with as little inconvenience as possible. Everyone at the dealership was intent on making sure everyone was taken care of swiftly, professionally and with as little inconvenience as possible. The employees have been enduring a long siege of renovations, but never let the inconveniences be felt by their customers. It was a pleasure having my car serviced there. More

Convenient and courteous Even with all the remodeling going on Lithia has figured out how to provide excellent customer service in a very timely manner. Appreciate how well th Even with all the remodeling going on Lithia has figured out how to provide excellent customer service in a very timely manner. Appreciate how well the service team has adapted during the remodel Thanks! More

sun visor passenger sun visor needs replaced again, other than that we love the car. they got the pulling to the right better. but want the sunvisor replaced passenger sun visor needs replaced again, other than that we love the car. they got the pulling to the right better. but want the sunvisor replaced More

Oil change. I came down for an oil change and was in and out within an hour. It was busy, there is construction going on, and still the employees were fast and fr I came down for an oil change and was in and out within an hour. It was busy, there is construction going on, and still the employees were fast and friendly. I was told about an hour and 15 minute wait, but I was out within an hour. Thank you. More