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Lithia Toyota of Redding - Service Center

Redding, CA

4.7
343 Reviews

344 Reviews of Lithia Toyota of Redding - Service Center

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January 23, 2022

Great service with Jay. Called Friday morning after my car was making a noise and they got me in right away. More

by KH
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jay
Jan 23, 2022 -

Lithia Toyota of Redding responded

Thank you for taking the time to leave us a review. We are happy to have been able to take care of your vehicle service needs promptly and seamlessly. We look forward to your next visit with us at Lithia Toyota of Redding. Matthew Holmes Service Manager matthewholmes@lithia.com (530)223-2600

January 22, 2022

The work is always done in a timely matter and the cost is as quoted. The customer service is excellent. More

by zelwick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Didn’t get the name.
Jan 22, 2022 -

Lithia Toyota of Redding responded

Thank you for letting us know about your positive service experience, Zelwick! At Lithia Toyota of Redding, our Service Department always aims to provide excellent and efficient service for your maintenance needs. Lithia Toyota of Redding looks forward to assisting you in the future!

January 16, 2022

Sarah was super helpful and nice. In and out in record time. Thank you ~ Happy More

by myragay42
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sarah
Jan 16, 2022 -

Lithia Toyota of Redding responded

Thank you for choosing Lithia Toyota of Redding! We are happy to know that our team provided you with a friendly and helpful experience. Until next time!

December 10, 2021

Although, it’s hard to get a hold of, the service department got me in the following day. They did the 15K service on my 21 Tacoma. In a very short amount of time!. I was out of there within an hou More

by Mrrxmidcap
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2021 -

Lithia Toyota of Redding responded

Thank you so much for the positive review. We appreciate your patronage here at Lithia Toyota of Redding.

November 16, 2021

customer service is great haven't had any problems. They always look out for your best interest not theirs. More

by redbaron60
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 17, 2021 -

Lithia Toyota of Redding responded

Hi there, Your satisfaction means everything to us, so we are thrilled that you encountered great customer service from our team. Thank you for choosing Lithia Toyota of Redding and don't hesitate to reach out if there is anything else we can do.

November 14, 2021

Friendly staff and quick service. Service was provided promptly at our appointment time. Thank you More

by iammema
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 15, 2021 -

Lithia Toyota of Redding responded

Lithia Toyota of Redding appreciates the positive rating and review! We are so glad you are satisfied with the provided service and we hope you have a great day!

November 08, 2021

I had to wait over a month to get my appointment, however in addition to my oil change and the other checks that are included in my Lifetime Oil Program they were able to replace my headlights - one of which More

by Bjwemple
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 09, 2021 -

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

Nov 09, 2021 -

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

Nov 10, 2021 -

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

November 01, 2021

Last time I waited 4 hours for an oil change.Just tried to make appt - 2 months out. Even though I have lifetime oil change I will be going elsewhere from now on. I’ve been a customer since 2007. Mary More

by Memaddox
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Oil change
Nov 01, 2021 -

Lithia Toyota of Redding responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your experience with our Service Department. Lithia Toyota of Redding always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below?  Best, Matthew Holmes Service Manager matthewholmes@lithia.com (530)223-2600

Nov 04, 2021 -

Memaddox responded

Having to wait almost two months for an appointment to get normal service borders on ridiculous. Since the drop in has been deleted from your services, I have no choice except to go elsewhere and pay for it. I will never purchase the oil package again.

November 01, 2021

4 to 6 weeks advance reservations for an oil change 4 to 6 weeks advance reservations for an oil change REALLY! Quik-Lube across the street gets it done in 15 minutes More

by kendeyoung
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 02, 2021 -

Lithia Toyota of Redding responded

Hi, Thank you for bringing your recent service experience to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Matthew Holmes Service Manager matthewholmes@lithia.com (530)223-2600

October 30, 2021

Service was great. Quick turn around on the oil change services. Very friendly and helpful. More

by Sara.Gonzalez5639
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sarah
Oct 31, 2021 -

Lithia Toyota of Redding responded

We're glad to see your visit for an oil change proceeded in a timely manner. Thanks for stopping by Lithia Toyota of Redding, Sara!

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