Lithia Toyota of Redding - Service Center

sweet kind professional fast I can count on them. I am trusting it will be done. Fast. Reliable. Your staff is incredible and professional, fun, and kind. I believe they enjoy wor I can count on them. I am trusting it will be done. Fast. Reliable. Your staff is incredible and professional, fun, and kind. I believe they enjoy working there. More

Friendly Service Adviser Your Service Advisor, Mark Hunt is a benefit to your dealership. He is always pleasant and "upbeat" and to be remembered when your come in is a plus! Your Service Advisor, Mark Hunt is a benefit to your dealership. He is always pleasant and "upbeat" and to be remembered when your come in is a plus! The only thing that I was a "little" concerned about was that I was told to bring it back in about 30 days to see if what they replaced was the source of the leak I had??? The diagnosis was a leaking front axle boot.......so we shall see! More

40,000 mile service Very good service. Every was great except for the construction mess which was confusing when I first arrived and did not know where to go. Very good service. Every was great except for the construction mess which was confusing when I first arrived and did not know where to go. More

Fast Service I took my son's car in for an oil change and it was done quickly. Everyone is always courteous and helpful. We've purchased all of our vehicles from I took my son's car in for an oil change and it was done quickly. Everyone is always courteous and helpful. We've purchased all of our vehicles from your dealership and have always been satisfied with the customer service. More

Great Dealership, John in the Parts Area gets an A+ from us Great customer service from start to finish, he answered all of our questions over the phone before we showed up for a service appointment. John was Great customer service from start to finish, he answered all of our questions over the phone before we showed up for a service appointment. John was helpful finding out what new accessories are available for our new vehicle. We love our new Toyota.. Thank you John & Sal for a Great Overall Service. More

Great suprise when I got the bill. IT WAS NO CHARGE!! We have a 08 Avalon & 2011 Tundra, both have been serviced here. During their remodel and a day that construction delayed our wait they did the work We have a 08 Avalon & 2011 Tundra, both have been serviced here. During their remodel and a day that construction delayed our wait they did the work (oil change & tire rotation) for NO CHARGE because of the wait. Our experience has always been positive & personal by the service department. We have gone to this dealer for the last 10 years. More

Repairs Excellent job! Joe was very kind and understanding. Thanks. I will be back to see you again. I just bought the truck and you made it better. Excellent job! Joe was very kind and understanding. Thanks. I will be back to see you again. I just bought the truck and you made it better. More

5000 mile service , not much to do. The car has a two year service plan, I did not know when I was shopping for a car that this car had included in the sale this plan. , not much to do. The car has a two year service plan, I did not know when I was shopping for a car that this car had included in the sale this plan. very thankful for it. More

20,000 mile Maintenance Very busy Tuesday after the Holiday weekend. Plus the dealership is undergoing a huge remodeling project. I knew it was going to take a while instea Very busy Tuesday after the Holiday weekend. Plus the dealership is undergoing a huge remodeling project. I knew it was going to take a while instead of watching the overheated customers fidgeting I decided to take a walk and go down to Jeff's Cattle Co. for breakfast. By the time I returned it wasn't long before my Highlander was out of Service and back in my hands again. Your guys were handling the customers very well. They are so courteous and patient. Kuddos to everyone of them. Thank you again for delivering some really great service, despite being in the throngs of this major remodeling job. Sincerely, Carol Baggs Redding, CA More

Couldn't be more grateful When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I would be overcharged for something I didn't really need done. I even looked into an "honest" local mechanic recommended by a friend to compare prices, but ended up being ignored and forgotten about and never received a call back from them. Not to sound cliche, but I'm really glad I didn't! When I dropped my car off at 830 am, I was given a quote from Mark for 3 hours worth of work and was already worried about the quote, but was told it probably wouldn't take that long and was an overshot basically. Well 3 and a half hours went by and I still hadn't heard anything so I called and found out that Nick, one of their best mechanics, was having a hard time pinpointing the problem and was asked if I could come and take a test drive to see if we were hearing the same noise. When I got there, Nick was working on some things that he thought might be contributing to the issue, then we took it for a drive. Of course, the noise was no longer there, as mysterious noises usually aren't, but Nick reassured me he didn't find anything alarming that I should worry about. Except for a way overdue oil change. He set me up to get that done and at about 2 pm I was given my invoice. I was told I was way over my quote, but an exact amount was unclear at the time and was asked if could pay over the phone. I can't speak for everyone, but I think most people would be irritated about not getting their car back in the expected amount of time and not knowing how much they would be in debt for a silly mysterious noise. But after speaking with Nick and reading over my extensive invoice, it was obvious that he had clearly gone way above and beyond to figure this thing out. Even if the noise came back, I was confident in his work and didn't even care how much it was going to cost me. However, when I did receive the phone call to pay, I thought I was going to cry. I was not overcharged one single bit. I wish there was more I could do to show my gratitude other than writing this review, but I definitely want Nick to be recognized for being so relentless and thorough and this location for being the most honest, kind, and professional dealership I've ever encountered. I always get my oil changed here (the lube staff is also always incredibly kind and helpful), but now there is no doubt I will always come here for any of my car needs. More