Lithia Volkswagen of Des Moines

Excellent Service Slight miscommunication over the price of something, they resolved the issue and made for a 10/10 service and I would definitely recommend them to any Slight miscommunication over the price of something, they resolved the issue and made for a 10/10 service and I would definitely recommend them to anyone and everyone. More

New Car Shopping Very professional and made the car buying experience extremely easy. Chris was great to work with as a salesman and easy to build a relationship. Make Very professional and made the car buying experience extremely easy. Chris was great to work with as a salesman and easy to build a relationship. Makes you feel like you have a great contact with Volkswagen for the future. The financing office was very quick and great to work with. Very satisfied with the overall experience. More

Knowledge.... Express your needs....and budget!! Stand firm! Ask for Dwayne! Nice, very professional! Went the extra mile for me!! Did way more then the 1st guy I dealt with!! Do your homework.....before b Ask for Dwayne! Nice, very professional! Went the extra mile for me!! Did way more then the 1st guy I dealt with!! Do your homework.....before buying! Compare $ and info. on CARGURUS some asking $ is over priced on some cars!! 😕 More

Good people The people where very helpful. All I had to do was tell them what I was looking for and they came up with the car I wanted. The people where very helpful. All I had to do was tell them what I was looking for and they came up with the car I wanted. More

Service work on 2015 VW Jetta Fuel pump was failing on my Daughter's 2015 VW Jetta TSI, 1.8T. Despite intermittent symptoms, Linda & technician diagnosed the issue quickly. New fue Fuel pump was failing on my Daughter's 2015 VW Jetta TSI, 1.8T. Despite intermittent symptoms, Linda & technician diagnosed the issue quickly. New fuel pump and filter were needed, had to order. Next steps were explained clearly and effectively. Linda was especially helpful w/working thru the Warranty thru another dealership that we'd purchased the car thru. We were treated very courteously and professionally. All staff we met or dealt with were friendly. Would highly recommend to others. More

Oil Change Easy drive up service, clean waiting area and friendly service. I appreciated the update on the additional service that my car needed and Alisa had t Easy drive up service, clean waiting area and friendly service. I appreciated the update on the additional service that my car needed and Alisa had the cost that went along with that service when she approached me on the "not so great news." She was prepared to answer any and all of my questions and was very kind. Thank you! More

Used Car purchase Excellent service from Brian Braak. We were looking for a used Audi with specific criteria. He continued to keep his eye open for anything fitting th Excellent service from Brian Braak. We were looking for a used Audi with specific criteria. He continued to keep his eye open for anything fitting that criteria and notified us. This last one was a success! Beautiful car with all that we wanted. Very happy with his efforts and great customer service. Everyone at the dealership was very friendly as well. More

Loyal Customer for Life! From start to finish Dwayne Hill made my experience memorable. Drive away with a white new 2017 VW Passat and couldn't be happier. He explained ever From start to finish Dwayne Hill made my experience memorable. Drive away with a white new 2017 VW Passat and couldn't be happier. He explained every detail of my new car and most importantly listened to what was important to me. He got me financed when no one else in town could. I am now a loyal customer for life. Thank you Dwayne! More

Lithia Service and Purchase Riview Overall a good experience. My comments are both for the sales experience with Brian Braak and Chris Cameron, as well as recent service work on my Overall a good experience. My comments are both for the sales experience with Brian Braak and Chris Cameron, as well as recent service work on my wife's 2012 Tiguan, whichj was handled by Alisa Romick. Also, Anthony Gladney arranged for a tin of chocolate chip cokkies be sent to our personal residence...great touch! Because of the cookies, the experience at Lithia was "a lot like going to Grandma's house"! More

80,000 Service I always have a good service experience at Lithia. Timely appointments. Comfortable waiting area. Very nice employees and service advisor, Linda Cr I always have a good service experience at Lithia. Timely appointments. Comfortable waiting area. Very nice employees and service advisor, Linda Cramer, was extra helpful. More