Lithia Volkswagen of Des Moines

I purchased my new VW Beetle at Lithia. Me and my husband were new to the area and I was ready to purchase a new car. I decided on the Beetle because it was different. I cant say enough positive th husband were new to the area and I was ready to purchase a new car. I decided on the Beetle because it was different. I cant say enough positive things about this dealership!!! Everyone I have worked with has been extremely nice and helpful! We have worked with Jesse in the service department along with David Davila and the General Manager Anthony and we have received superior service from all!! I would highly recommend this dealership to everyone. The staff really went above and beyond my expectations. More

Brent was a great salesman he went clear out of his way to help me I think he will go far in selling cars.We walked the hole lot looking for just the right one,he showed me the best and showed me the worst to help me I think he will go far in selling cars.We walked the hole lot looking for just the right one,he showed me the best and showed me the worst and let me make up my own mind he was not pushy at all.He is a clean cut guy that respects his job and the customer and I am a guy that basically hates most car salesmen.I will most definitely recomend friends to go to him! More

David made my used car buying experience very quick and easy. Even when I just showed up there one day after work he was very helpfull being put on the spot. He also worked around my lunch to make sure the easy. Even when I just showed up there one day after work he was very helpfull being put on the spot. He also worked around my lunch to make sure the paperwork and vehicle were ready when I got there. I was able to do all the paperwork and have the car on the road well within my lunch hour. Thanks to David and the staff around him for making my experience quick and easy. Cole F More

I am incredibly impressed at the honesty, professionalism and customer care I found at Lithia of Des Moines. My husband and I have been looking in preparation for buying for the last few months. I have be and customer care I found at Lithia of Des Moines. My husband and I have been looking in preparation for buying for the last few months. I have been to dozens of dealerships in the past. None of them compare to Lithia. These guys are my heroes! Superman! - Jeremy Crosser. He starts of kind of like Clark Kent. Unassuming, calm, friendly, but in the end he showed us the cape! He compared cars for us. We test drove a couple of cars, sat in, or looked at a few other models. He made it about us. What we wanted/needed for our family. Not about price or options. No ridiculous dickering, no "I'll go talk to the boss", no "special deals schmooze". Professionalism. Polite, friendly, professional. Then he walked us through EVERYTHING. Options, features, even a tour of the dealership. He kept his appointments and commitments to other customers without us ever feeling like he was abandoning us or forgetting about us. There was a great deal going on with Jeremy and he made us feel as if we were equally important and he made it look easy. We spent the time talking with Jeremy as a friend, not a salesman. Not only did I take years of Jeremy's life in my initial test drive a few months ago, but I gave him a bit of a bad time about the colors of the cars and other misc. stuff as we talked. He was an incredibly good sport. He and the staff went above and beyond to find us the best financing and that was no easy task since my husband is self employed. This was the smoothest agreement we ever made. Comfortable all the way through. Mr. Incredible - Chris Cameron. All superheroes are not alike. We had a great time with Chris as he prepared our paperwork, explained warranties, and all the details that are needed to dot i's and cross t's. It could have been dry and boring but it wasn't. It was like coming to visit and old friend. He even went the extra mile to stop by after the sale and explain some facts we had muddled in our discussion. Superman doesn't have a sidekick in the comics but Jeremy has a great co-worker and sidekick in the office. Walt is a smiling face, a friendly greeting, good company and an all around nice guy! His manner added to the atmosphere that we were visiting friends not "selling cars". We weren't his customers and to his credit...you would not have known it. Thanks Walt! You are the sidekick to beat all sidekicks and a superhero in your own right. I will recommend each of you and your staff to anyone I talk to. Keep exceeding my expectations! More

Jeremy helped with the decision to purchase from Lithia. In the pricing, financing and the cover we wanted. Thank you Jeremy. We are happy with our new beetle. In the pricing, financing and the cover we wanted. Thank you Jeremy. We are happy with our new beetle. More

Jeremy went above and beyond to assist me during my last visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the ru visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the rusted screws from my old out of state license plate. I really appreciate him taking the time to listen, understand, and actually provide a solution on the spot that day. He truly made me feel as a valued customer. Thank you! I hope this is incorporated into his evaluation as an employee within the sales department. More

I love my new car! Jeremy helped me find the only one available, exactly the way I wanted it. It was on the ship to Houston, when I bought it! available, exactly the way I wanted it. It was on the ship to Houston, when I bought it! More

This was my first time a new car for myself. My wife and I had just gotten her a new a car a few months prior from a different dealer for her. So I wasn't expecting that I would get one at Lithia. I have I had just gotten her a new a car a few months prior from a different dealer for her. So I wasn't expecting that I would get one at Lithia. I have also heard bad things about Lithia Motors.....I dont understand why. I thought they were friendly, and polite. Jeremy got some basic info from me, for the financing, less than other dealers have asked for. He then asked what it was I was looking for in a vehicle. To be honest, I was looking for a Jetta-because it was cheaper. Instead I walked away with a Passat. When we first got there, we took a Jetta on a test drive, came back and they were still talking to lenders. So we walked the lot looking at Jettas. He then asked if I would be ok leasing-working 5 mins from home-why not? So he then asked about the Passat, looked at it, said why not, I like the extra room inside. Now I didnt the trim level I was wanting, but the one I have is just fine for me and my family. We take my car anywhere since its the larger of the two cars we have. If all dealers were like Lithia I think car buying would a fun easy going process. Thank You Lithia for delivering what I think is a miracle getting into a car. I am looking forward to my lease end so I can NEW model Passat! ...only 2.5 yrs left :-) More

I had never purchased a car before, but Jeremy and everyone else at Lithia made it a very low-stress experience. Jeremy was super-friendly, down-to-earth, and give me a lot of great information. I lef everyone else at Lithia made it a very low-stress experience. Jeremy was super-friendly, down-to-earth, and give me a lot of great information. I left feeling like I got a great car and a great deal. I will absolutely be back for any future car shopping. More

Buying a car in winter in Des Moines can be a struggle, but Jeremy made the expereience as painless as possible. He cleaned off the car, warmed it up and then went with me on a test drive. I have wanted but Jeremy made the expereience as painless as possible. He cleaned off the car, warmed it up and then went with me on a test drive. I have wanted a yellow VW Beetle for years - last one we owned was in the 60's. I guess I am trying to relive my youth. Negotiations went smoothly with only one trip to the manager. He took all of my info and delivered it to the Credit Manager while he demonstrated another car to me to minimize my time at the dealership. When that was done, I signed papers and was driving out of the dealership in less than 2 hours. I had anticipated that I would have to wait for delivery of the car, but this dealership exceeded my expectations. I would recommend Jeremy to anyone looking to buy a VW. He is a bright young man that goes above and beyond to please. More