Lithia Volkswagen of Des Moines

George was very professional and pleasant to work with. He answered all my questions and I feel he took his time with me. He personally took off my old plates and checked over my new van with me before I He answered all my questions and I feel he took his time with me. He personally took off my old plates and checked over my new van with me before I left. There was another salesperson that was also very pleasant and congratulated me on my new van. More

Jeremy was very knowlegable, helpful, and very friendly. The price we got on our new Jetta was fantastic. They helped work around our odd work hours, working late on a friday night to get us into our new ca The price we got on our new Jetta was fantastic. They helped work around our odd work hours, working late on a friday night to get us into our new car. Everyone was very helpful and accomidating. More

Jeremy is awesome! His listening skills are outstanding! His customer service skills also include but are not limited to: being friendly, respectful, & helpful. Jeremy allowed us to make our decisions witho His customer service skills also include but are not limited to: being friendly, respectful, & helpful. Jeremy allowed us to make our decisions without aggressively pushing us to BUY NOW. He is clear when communicating and was prompt to reply to my questions even when he was not at work! Jeremy spent quality time with us to assist in setting up the navigation system and blue-tooth celluar phone when we picked up our VW Passat. I can text message Jeremy and he always responses quickly. When I leave personal items in a loaner car; yepper, Jeremy locates the items and sometimes mails them to me! Another great quality mark for Jeremy is his confirmation that he has successfully met our needs and expectations. It is extremely important to him that we were and continue to have our needs/services met with our expectations and satisfaction. He has five star (5*) rating standards for himself and the company for whom he works. Jeremy is cognizant of our time needs and always there to help with shopping transfers to my VW from the 'loaner car' he arranges for me as I live 70+ miles from Des Moines. I consider Jeremy Cosser a friend I found at Lithia VW of Des Moines. More

Trusting my sales person and Lithia made my buying experience very easy. I picked out my car on-line and made a few calls to Jeremy about options and price. He answered the phone and my questions pr experience very easy. I picked out my car on-line and made a few calls to Jeremy about options and price. He answered the phone and my questions promptly everytime. When the car came in, I spent an hour at the dealership and drove off. I drove away thinking that was the best buying experience of my life and I still believe that. My VW Passat is the best purchase I've made and I'd suggest others to do the same. More

I came to lithia just to look at the new 2012 Passat. I was approaced by Jeremy shortly after I got there. He was very helpfull and knew what he was talking about when it came to the car. After a test dr was approaced by Jeremy shortly after I got there. He was very helpfull and knew what he was talking about when it came to the car. After a test drive and a day to render my thoughts, I returned and decided to lease a new passat. Thanks to Jeremy for a pleasent shopping experence. More

it was a great buying experience. i had a problem with my prior vehicle and they were able to answer my questions and deal with my wishy washy nature. i will definatly be concidering buying my future cars fr prior vehicle and they were able to answer my questions and deal with my wishy washy nature. i will definatly be concidering buying my future cars from them. More

Best experience I have ever had buying a car. Tim has a customer for life. I spent 1.5 hours in the dealership in two days. It was quick and the customer service was superb. I had a price and payment an customer for life. I spent 1.5 hours in the dealership in two days. It was quick and the customer service was superb. I had a price and payment and I got it. Also, there were two small issues with the car and they are fixing both at no expense to me. This was a great experience. More

My husband and I found a pre-owned VW Jetta TDI on the Lithium website. We arrived at the dealership and before we had time to really look it over our salesman, Alex, came over to introduce himself. He wa Lithium website. We arrived at the dealership and before we had time to really look it over our salesman, Alex, came over to introduce himself. He was pleasant, knowledgeable and genuine. No pressure whatsoever, let us take the car overnight to make sure it was a good fit for our family. We went in and made our negotiations, we paid under what we had budgeted for the car. Alex called both my husband and I the next day to make are things were going fine with the car. We highly recommend the dealership and our salesman. The manger,Brent, is great to deal with also. We will definitely purchase from Lithia again! More

Robert Brewer was very friendly and knowledgeable. He had an honest demeanor and was helpful with all the questions we had. We were impressed by Robert and also Lithia. We are pleased with our new Jetta wago an honest demeanor and was helpful with all the questions we had. We were impressed by Robert and also Lithia. We are pleased with our new Jetta wagon! Thank you for your help! More

I would like everyone to know about my recent experience with this dealership. It's a very good story. I stopped in last week because a vehicle I was looking for arrived at your dealership. Excited, I quic with this dealership. It's a very good story. I stopped in last week because a vehicle I was looking for arrived at your dealership. Excited, I quickly went to go research it. This was where the issues started. Everyone I told about the car obviously asked where is it. I mentioned it's at the local Lithia dealer. Everyone, and I mean everyone I spoke with told me to stay away. That the dealership won't work with you on price, the sales people are not easy to work with, and that it's a typical big chain dealership. Turns out everyone was right. The car was not what I expected - in the pictures it looked pristine. Up close the hood emblem was torn off, the front bumper needed repainted due to some serious road rash, and a few other things were needing some work. Still, I was super interested in the car! Especially since I am renting a car right now. I go to the dealership on Monday to go for a test drive and try to purchase the vehicle. I arrive and head right to the vehicle. I was greeted by Harold, the sales person in the used area. I told him I am interested in this vehicle. He looked at me and immediately was not ready to work with me. I graduated college a year ago. Lucky for me a found a good job and I am ready to upgrade from my college car. He immediately became unfriendly and not helpful at all. Granite my father were standing 5 feet away from me; I brought my family because this was supposed to be a big day for me - my first post college car, if you will. So Harold goes to grab the keys for me, by now I can already tell he looks annoyed by me. He hands me the keys and says "Take her around the block." No dealer plate for the car, and the salesman didn't come with. I found this odd. Also when I mentioned I would like to see the maintenance they performed when they received the vehicle, the salesman stated, and this is a direct quote, "I would have to ask my manager he is not here." We went inside and I can't say the gentleman was pleasant, he seemed annoyed he was working me. Funny, a car salesman who didn't seem like they wanted to sell a car. We got to negotiations, and I listed my low ball offer for the car. The first offer will always be low. Isn't that the point of negotiations? He promptly comes back and states that "My manager said we are not budging on the price. We feel this car is in excellent condition." Heres where it went wrong. Excellent condition? The front bumper needs repainted, the darn emblem isn't even on the hood, and the fog lights have water in them. Excellent condition? No way! And if you remember correctly, when I asked for the service report this "manager," if you can even call him that, wasn't in today. But he magically appeared when the company didn't even want to budge in price. This is where I became upset. When I mentioned these issues with the car, Harold stared at me and ignored everything I said. These are all things that were said to my face: "We feel the car is in excellent condition. You can get a new hood emblem for close to nothing. You can get the paint fixed for a few hundred bucks. So we aren't going to move in price. If you offered _______ amount I would think about working with you." First of all, I don't know where you get paint work done for that cheap but you should let the public know. That's a heck of a deal there sir. We looked at the NADA and Kelly Blue Book prices. Even in excellent condition, which this car is not, the price is ridiculous. And it really isn't even that fact that is upsetting. It's the fact that I had the worst customer service in the world. And I caught the salesman lying to me! I am needing a vehicle, I am ready to buy, and that is how you treat your customers??!?? A young professional, who is passionate about cars, walks in to a dealership to buy a gas guzzler and you treat him like an idiot and send him on his way? And the worst part; I still need a vehicle. I had better customer service at the rental car kiosk today! Customer service is obviously not your priority. It's upsetting and you can guarantee this message will be passed along. Thank you for your time. Sincerely, A turned away customer. More