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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.8
731 Reviews

731 Reviews of Lithia Volkswagen of Des Moines- Service Center

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December 15, 2021

The service at Lithia VW is always quick and reliable! I highly recommend buying or servicing a car here. More

by joshua.wilson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 14, 2021

This dealership provides competent service each and every time. Philip extended outstanding customer service yesterday. I didn't realize I needed an appointment. He went out ofhis way to make it work for me More

by mbeth85773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Ostrem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for Philip and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 14, 2021

Linda was a great representative for my service appointment. She was helpful and friendly and answered all questions. More

by KARENDOLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Dec 14, 2021 -

Lithia Volkswagen of Des Moines responded

Karen, Thank you for your business and this review. We're happy to hear Linda and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 10, 2021

Good service, good turnaround, you can tell people care. The showroom and waiting areas were clean More

by TLANGLEY48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Lester, Majid Garibovic
Dec 11, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Volkswagen of Des Moines. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 02, 2021

Kevin was super helpful in servicing my passat. Wouldn't take it anywhere else! Thank you Kevin! More

by ASHLEYTHORSTENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you! We appreciate your business, Ashley, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 01, 2021

Service manager was the BEST! Jason Halstead. I will Service manager was the BEST! Jason Halstead. I will come back to BUY a car due to his effort and communication alone More

by TROY.BRAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lithia Volkswagen of Des Moines responded

We are very happy to hear that Jason and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 30, 2021

Had to go back to the dealership after an oil change due to a check engine light. Turns out the oil cap wasn’t securely fastened, requiring another 20 minutes. Additionally I had to go to the dealership in More

by STEVEN.CHRISTIANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Skellington
Dec 17, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for providing this feedback, Steven, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 30, 2021

Everyone was very friendly and helpful.They explained Everyone was very friendly and helpful. They explained exactly what needed to be done and how much it would cost. More

by LISAKRUIDENIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Ostrem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, Lisa, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 29, 2021

I had oil change performed. They where vary good at having car done when promised. The service writer was friendly. They also gave me a free car wash that was great. More

by CORYNORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooklyn White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Norman
Nov 29, 2021 -

Lithia Volkswagen of Des Moines responded

Cory, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 22, 2021

Very helpful with what I needed done and within the time limits I had. Thank you More

by ROYERCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Lithia Volkswagen of Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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