Lithia Volkswagen of Des Moines- Service Center

Brought our 7 year old Jetta in for an oil change and diagnose and resolve the check engine light. They were easy to communicate with and have a neat online service tracking system, can also pay online. diagnose and resolve the check engine light. They were easy to communicate with and have a neat online service tracking system, can also pay online. Even better, they quickly found and fixed the issue. More

Jontay was awesome and friendly. He was very informative about the whole process and made it painless. He was very informative about the whole process and made it painless. More

I really appreciate Javonte & how he treated my husband & I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had my car checked out . They found nothing wrong Jovonte kept me well informed. Thanks, Javonte you did Great Joan Dickey More

2017 Passat with dead battery? towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited rela towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited relationship with Lithia and had purchased new and serviced with a different VW dealership. Jacob’ called me the next morning and was all over it. Great communication and had the vehicle ready by the end of the day. I was afraid of sticker shock when it comes to VW maintenance; but could not complain. It was a great experience considering the lack of previous experience with Lithia of Des Moines, previous experiences with our local VW service, dropped it off uninvited on New Years Day…. It’s all about relationships and communication. I look forward to working with Jacob at Lithia of Des Monies for any future service on our Passat More

Terrible experience and service. Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they t Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they then charged us. Worst experience I have ever had with a car dealership. More

Very friendly, pleasant and good to work with. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. More

My service advisor Emrah usually gets me in real quick and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. More

Great customer service. Oil service was quick, as expected, and staff was nice and accommodating. Oil service was quick, as expected, and staff was nice and accommodating. More

Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks I’m completely satisfied with the work done on my Tiguan. Thanks More

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY! More