Lithia Volkswagen of Des Moines- Service Center

Not good service at all My car had problems so I brought it in the middle of October 2019 to get fixed. Almost a month went by before i got it back. I got it back November 16 My car had problems so I brought it in the middle of October 2019 to get fixed. Almost a month went by before i got it back. I got it back November 16, 2019 and by the next day all my problems were back. The bill cost $1200+. I brought the car back November 22, 2019 to get looked at again. This is where it gets frustrating. I just got my car back January 18, 2020. Thats almost 3 months my car has been there "getting fixed". I called almost daily and sometimes twice a day, the only person that answers the phone is the receptionist, she takes my name and number every time and says she give it to a service person so they will call me back. Not once in the month and a half I called daily did you ever call me back, I asked for Kyle or Matt every time, I never spoke to anyone about what was going on with my car. I walked into the service place January 16 2020 to ask someone in person what was going on with my car. It was at this time i was told it was "done." At this time I didnt even know what they were doing to my car. Apparently they put in a different replacement part, which I did not know, and charged me another $700 "for labor" even though it was covered under warranty. I dont see why I should have had to pay the other $700 when you guys werer the ones that put a bad part in in the first place. Kyle was easy to work with WHEN I was able to talk to him, other than that I never got calls back or any updates. Pretty ridiculous and terribly bad service. Like I said Kyle was super friendly WHEN I was able to talk to him. More

HEATING ISSUE Service department was extremely helpful and knowledgeable as they managed to resolve my heating problem very quickly. I received status updates frequ Service department was extremely helpful and knowledgeable as they managed to resolve my heating problem very quickly. I received status updates frequently and the charges were very reasonable. I will definitely use this service center for all my future services. More

a good experience! very well taken care of only suggestion would be that service would pick up their phone. On transfer no one ever answered suggestion would be that service would pick up their phone. On transfer no one ever answered More

I was very skeptical at first once I was quoted my repairs. And after I was informed on more work needed I was looking into maybe just buying something else. Now I had work done before on a different repairs. And after I was informed on more work needed I was looking into maybe just buying something else. Now I had work done before on a different vehicle that I was not happy with. But this time my experience has changed my mind on how the service dept. Was top notch. And even helped me get my vehicle out in the early morning.. My vehicle has performed well from the work and am very pleased with my work done. I will recommend all my repairs be fine with the crew I had and they deserve a great job. More

Service was great, not pushy. Very much appreciated. But car was returned with Beyer turned up to 89, seat all the way back, lowered, mirror adjusted and steering wheel telescoped out. Everything was good u car was returned with Beyer turned up to 89, seat all the way back, lowered, mirror adjusted and steering wheel telescoped out. Everything was good until the car was returned. Unimpressed More

Had a mechanical recall completed. I find them to be honest and reputable and willing to work with you! The reps I have worked with are always flexible. They keep you informed of the I find them to be honest and reputable and willing to work with you! The reps I have worked with are always flexible. They keep you informed of the progress. More

Professional manner, and excellent services Excellent customer service, and hospitable environment. The quality of service is outstanding, just as my previous visiting. I would definitely recomm Excellent customer service, and hospitable environment. The quality of service is outstanding, just as my previous visiting. I would definitely recommend your service to others. More

Battery Replacement and More Everyone I spoke to, on the phone and in the service center, was friendly and helpful. In addition to replacing my battery and topping up my coolant, Everyone I spoke to, on the phone and in the service center, was friendly and helpful. In addition to replacing my battery and topping up my coolant, the staff also helped me identify a needed part to resolve a media issue. I felt everyone there was committed to quality service. More

Recall repair Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker tha Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker than quoted. I would suggest the techs put something in the seats while working on the interior or at least wipe up the oily residue left behind when done. More