Lithia Volkswagen of Reno

10000 oil change I purchased the lifetime oil changes with my new V6 SEL Premium w/ 4MOTION Atlas as I did with my past purchases. I have been a client of VW service s I purchased the lifetime oil changes with my new V6 SEL Premium w/ 4MOTION Atlas as I did with my past purchases. I have been a client of VW service since 2005 this is my third purchase at this dealership. I have never had to pay for a tire rotation until this last visit. It was only $10 but still I had a coupon at home or free rotation, wash and multi-point inspection. I left at home because I had never had to bring in a coupon before. It just was unexpected because I had never had to pay anything in the past for oil changes, tire rotations, multi-point inspections and car washes. I know management and service has changed a bit, but please take note. The staff and everyone are always friendly and did their job, so it no ones fault. The service at VW keeps me coming back so keep up the high standards that were built in the past. I love my new Atlas. More

30000 mile service clean shop, timely, promised at 1 pm done at 11 am, Carlos was great to work with, will go back in a couple of months, great service, clean shop, timely, promised at 1 pm done at 11 am, Carlos was great to work with, will go back in a couple of months, great service, More

Great Service Dept Colt was super friendly and thorough. He didn’t try to upsell my service and even told me how I could save a good amount of cash. They might not have Colt was super friendly and thorough. He didn’t try to upsell my service and even told me how I could save a good amount of cash. They might not have made $1000 off of me this trip, but I guarantee I will spend far more than that on my services in the future. More

Trusted Service Advisor I Have dealt with many service Advisors over the years and Carlos is the best. I alway ask for Carlos and trust his advise on added service on our 20 I Have dealt with many service Advisors over the years and Carlos is the best. I alway ask for Carlos and trust his advise on added service on our 2012 Touareg . What he advises I believe will enhance the longevity and make the auto a more reliable car. He alway keeps me informed on the progress of the service. He is Great to work with. More

Guy provided us a great purchase experience! Our recent TOUAREG purchase experience at Lithia was not supposed to happen. We had been looking at SUV/CSUV's at Infiniti of Reno, and at Reno Nissan Our recent TOUAREG purchase experience at Lithia was not supposed to happen. We had been looking at SUV/CSUV's at Infiniti of Reno, and at Reno Nissan. While heading south on 395 to Infiniti, we saw VW ahead and decided to stop to see the new ATLAS. We were not wildly impressed by the ATLAS, but as we were leaving we saw Lithia's last TOUAREG, a loaded Wolfsburg Edition on the floor. We asked Guy, who had been showing us the ATLAS, what was the info on the TOUAREG. He advised it was their last vehicle of that type, and indicated he could get us some very good pricing if we were interested. We drove the car, loved it, and that was the end of story. Ruben was definitely the fastest finance guy I have ever worked with. Everybody was great, and we love the car! More

Fast and efficient In and out a very short waiting period. Employee was friendly and communicated what they would be doing. Very professional and respectful. Let me know In and out a very short waiting period. Employee was friendly and communicated what they would be doing. Very professional and respectful. Let me know if i wanted some coffee or hot chocolate i was more than welcome to help myself. More

Excellent customer service. It was a pleasure dealing with your dealership during the purchase of my VW Atlas. Steven Desteli was very professional and courteous. He worked very It was a pleasure dealing with your dealership during the purchase of my VW Atlas. Steven Desteli was very professional and courteous. He worked very hard to make sure that the transaction goes smooth. More

Friendly staff Very nice and pleasant staff to work with, the sales guy took me upstairs so I could work on my computer for work. He said it would be quieter up ther Very nice and pleasant staff to work with, the sales guy took me upstairs so I could work on my computer for work. He said it would be quieter up there. 👍🏻 More

Fantastic Thanks you service department. They finished in excellent time so I could easily make my eye appointment. And one person offered me water and when I t Thanks you service department. They finished in excellent time so I could easily make my eye appointment. And one person offered me water and when I told him that there weren’t any, he whipped out his wallet and offered to buy me a soda. Very Impressed More

Top Mechanic Richard McCracken is always execptional!!! I would sell my Tiguan ASAP if your Mechanic Richard McCracken was not there - I have owned a Tourag, Jetta and Tiguan and totally trust his work. I would sell my Tiguan ASAP if your Mechanic Richard McCracken was not there - I have owned a Tourag, Jetta and Tiguan and totally trust his work. More