This is going to be a long review. If you plan to buy a vehicle from Loeber Motors (from any of their stores) and you are doing the deal sight un-seen (or even in person) I highly suggest you rethink your decision. I am going to describe my experience in great detail in hopes I can maybe save someone the heartache, stress, and agony I have had to endure.
I found a 2018 Porsche Cayenne that had all the options my wife wanted. We live in South Georgia and had looked nationwide for the right vehicle. I found it in Chicago at the Loeber Motors Porsche dealership. I made contact with them, and Jaime, in their sales department, got ahold of me. I was told the vehicle had been a loaner car for about 6k miles. I asked if the vehicle had any damage whatsoever. I was told it did not, and that it was flawless. I paid full asking price for the vehicle via wire transfer two days later. The vehicle was picked up and arrived at our home shortly after the transaction was completed.
Upon inspection, I found that the front two tires had some irregular tire wear on the outside edges which suggests some suspension issues. We also found a large gouge in the inner trim panel that clips into the inside of rear hatch. On top of that, there was also a door ding on the driver rear door, dirty fingerprints throughout, the wheels had not been detailed, and there was a piece of felt sticking out from the driver front door trim. My wife and I spent the first two hours of ownership cleaning a vehicle we just paid a lot of money for. I conveyed my concerns to Jaime.
We can leave that for now. On the first day the vehicle rolled off the delivery truck, and after spending our own time to detail the car, we drove this 2018 Porsche Cayenne 5 miles down the road to dinner that night and IT SHUT OFF ON US WHILE WE WERE DRIVING. It was NOT the stop-start function, the vehicle turned off while we were moving. All the dash lights came on and, while driving down a busy intersection and fighting the loss of power steering, my wife had to manually re-start the car with the ignition key. 5 miles. On top of that, it had a random hard shift from 2nd to 3rd and from 4th to 5th. It also shimmied and pulled to the left.
Jaime passed me off to Jeff Kalinsky, the general manager of the Porsche location. I had a few emails with him and on the morning of 8 October I had a phone conversion with John David who is the used car manager. He said that if we opted to just return the vehicle that would not be an issue. He also stated that if we opted to keep it, he would pay for two tires, a dent removal, and a new trim panel. He encouraged us to sit on the idea for a week, ensuring us that if we still decided to return the car, this would not be a problem. We did end up stuck with it and the promised repairs were never paid for.
At the end of the day we did not have faith in the vehicle and like I said before it is unacceptable to have my wife driving a vehicle with random mechanical issues.
The morning of October 11th I got an email from Jeff stating that he could not authorize a vehicle return and the only person that could, Mike Loeber, was unreachable until the morning of October 15th. This news basically ruined the vacation my wife and I had planned. Was I going to be stuck with a $67,100 piece of junk that I felt unsafe having my wife in?
After long and stressful days, and conversations with Mike Loeber and as well as his uncle Paul, they refused to do anything about it. I was passed from person to person until no one would take my calls or respond to my emails. The CEO of the dealership called the vehicle shutting off a ‘minor service issue’, and Jeff Kalinsky stated that he would be ok with his family driving the vehicle. That shows me what they think of their clients.
In general this was an awful experience. I will be posting this review on any website I can find. I will be contacting the local BBB as well as Porsche North America to file a formal complaint against Loeber Motors.