Loeber Motors

Worst Place to Bring your Car for Service Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and brought my car Sprinter for TPMS issues at 7:30 am. It took 30 minutes before the assigned service advisor came up to me and he did not bother to even introduce himself, I got his name William Lindahl from his calling card from the table. He said I can wait or leave the car as they can't provide me a loaner car which he said is basically Enterprise car rental. He told me it will take at least an hour to diagnose the issue and if they had to change my TPMS it will be another couple of hours and that he will call me to update me of any issues. To cut story short.... I left my car with them and by 11am I had not received any phone calls to update me of what's going on and had to leave multiple messages for Bill Lindahl to call me back only to be told at 2:30 pm that they have not seen my car yet. The incompetent service advisor just forgot about my car. As a consolation he said they can start on my car right away... That's 7 hours after I dropped off my car, after they wasted my time off from work, NO THANKS... went back took my keys and drove my car away from the Worst Service Department Loeber Motors. Save yourself from misery, don't waste your time and bring your car somewhere else. More

2nd time here This is the second purchase made here. Same salesman, Jamis Jajou, who could not have been nicer. Bought used Audi in great condition and Jamis got This is the second purchase made here. Same salesman, Jamis Jajou, who could not have been nicer. Bought used Audi in great condition and Jamis got me the price (with my trade in) that I was looking for. I have always been treated like a valued customer here. If I was looking for a special car and they had one, I would, for sure, be here. More

took a big step Walked into the high tech beautiful showroom wanting to test drive a few ml350s. I was specifically looking for a diesel ml 350 Dave Legner politely Walked into the high tech beautiful showroom wanting to test drive a few ml350s. I was specifically looking for a diesel ml 350 Dave Legner politely offered to round up some keys and a license plate and off we went. The car was in very nice condition and drove like a Mercedes should. Dave really knows Mercedes and cars overall. He was able to provide an answer to many details about this particular model. After a short wait, I was given a nice offer to consider I came back again a day later for one more test ride and put all insurance and finance together. The car was cleaned thoroughly and seemed to be buff polished because it stayed clean through a couple of downpours This is a Mercedes dealership, they know what customers expect and they deliver. They have been around for a long time More

Loeber Motors - Ordered a new car - Most professional sales The Sales Manager Joseph Rupp and Master Consultant John Mathis were totally professional. I ordered a car and had very specific preferences for opti The Sales Manager Joseph Rupp and Master Consultant John Mathis were totally professional. I ordered a car and had very specific preferences for options. They know the cars and options very well and helped me to put together the the car and it turned out exactly as I wanted. They are honest, efficient, listened to my questions, gave good answers and were a pleasure to deal with. Everyone I met at the dealership was totally professional and on top of their game. Mike Loeber runs an honest dealership. His leadership clearly sets the tone and standard for his business. More

Used car purchase We felt comfortable with James. He was very knowledgeable and explained everything well & took his time with us. We will recommend him to friends & fa We felt comfortable with James. He was very knowledgeable and explained everything well & took his time with us. We will recommend him to friends & family. More

I purchased a brand new car, I am a satisfy customer This was a very pleasant experience for me. Greet at the door with a smile by a sale person, which was not the person that sold me my car. No pressure This was a very pleasant experience for me. Greet at the door with a smile by a sale person, which was not the person that sold me my car. No pressure at all. Explain all features about the car. Yes I would definitely recommend this dealership. Also I received a courtesy call ,a couple of days later, extending any help is needed. More

AS GOOD AS IT GETS! Even though this is my third new car I have purchased from Loeber Lincolnwood, I have never before found car buying to be a pleasure. My salesperson Even though this is my third new car I have purchased from Loeber Lincolnwood, I have never before found car buying to be a pleasure. My salesperson, Dave Legner made the difference. More

Visibility yes but what about viability? In my area the name Loeber means automobiles. I see them everywhere- billboards, license plate holders and dealership locations. Good visibility but w In my area the name Loeber means automobiles. I see them everywhere- billboards, license plate holders and dealership locations. Good visibility but what about viability? This dealer performed- from sales to finance to getting the automobile ready earlier than it was promised- and that included the wheel locks ordered but forgotten to be installed. Lucky my sales guy rectified. It is too early for me to know what service will be like. Mercedes just don't need too much time being repaired. That didn't stop me from purchasing a four year maintenance contract or a five year tire and wheel cosmetic policy. I needed that extra degree of comfort. I also purchased this new policy which guards against cracks on the front window all the way to rips or stains in the upholstery. Finally the price offered, admittedly after a pleasant and gentlemanly negotiation, was lower than the one offered by the dealer I previously purchased my last Mercedes from. Shame on the original dealer as they made enough money when they sold me my S63 that they should never have been beaten on price- let alone a difference equal to the cost of the insurance policies added. Once we agreed on the price I then worked with finance. So easy! Loeber's finance guy was bright, experienced and did not waste my time. And somehow the interest rate was cut in half from the time the financing offer was made and when I arrived to execute the documents. Not a bad day in all. More

Awesome people, service and of course great environment! Jack baker, a person with a great sense of humor and great sales person who knew a lot about the cars at Loeber Motors. He's someone who can really Jack baker, a person with a great sense of humor and great sales person who knew a lot about the cars at Loeber Motors. He's someone who can really make you feel compfortable and satisfied with your purchase without pressure. I bought an E class Benz from Jack, and Jack made the whole purchase go very smooth. And I am really enjoying driving this car! More

DONT VALUE & CARE ABOUT CUSTOMERS SATISFACTION THIS DEALER HAS NO MEANING OF CUSTOMER SERVICE AND VOLUE OF RETURNING CUSTOMER. FIRST THEY GIVE YOU RIDICULOUS PRICE FOR YOUR TRAD IN THEN THEY PROMIS THIS DEALER HAS NO MEANING OF CUSTOMER SERVICE AND VOLUE OF RETURNING CUSTOMER. FIRST THEY GIVE YOU RIDICULOUS PRICE FOR YOUR TRAD IN THEN THEY PROMIS YOU SOMETHING THEY DONT DELIVER. OVERALL EXPERIENCE TRADIC AND RUSHED DEAL WHICH MAKE ME VERY UNGRY AND UNHAPPY AS WELL AS DEALING WITH THE MANAGER JOE OR WHO EVER HE IS .WILL NEVER RETURN THERE AGAIN. DONT LIKE THE ML ALSO TO SMALL More