Loeber Motors

In January 2020, my wife took her 2011 ML350 to Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow and insisted that she needs to leave the car with them. So, I went in with her later and he explained how they wouldn't know what is wrong unless they take a look. Sounded reasonable but when he printed out the work order and instructed me to sign I asked him what are we signing and he said "it's just giving us permission to take a look." I told him specifically that we would not pay for anything unless we are told in advance and he agreed to call us and let us know. We were given a loaner and the car was at Loebers for two weeks. I had to call in three times to inquire and we got the run around. Then Angel called after two weeks telling me it would cost more than $3,000 to fix the lift gate and other issues that he found out the car had. I told him to not do anything as the car was old enough for us to consider a replacement. When my wife took the car in they gave her a $350 bill for their diagnostic testing. I told him he never told us that there was such a charge and he responded that "everyone knows that diagnostic tests of Mercedes cost money." He then proceeded to show us where we had signed. I told him then why weren't we told and why he didn't give us a copy of the work order and he said "you never asked for it." We paid the $350 which was a totally unfair payment for how they handled their customer. To their loss though we went to another dealership in the city and leased a brand new Mercedes and got a great deal on the trade in. We trusted Loeber Motors to give us an honest estimate and that was all. Had they told us it would cost us a diagnostic fee we would have followed by another action. I specifically told Angel that we were not ready to do anything that would cost us money and he nodded in agreement. Also, we were not given any copies of any paperwork when we left the car at Loeber for two weeks while my wife had to take care of our family business with a much smaller and inconvenient loaner. Lesson learned for us and whoever considers working with Loeber: don't take your Mercedes to Loeber for any service as they are dishonest and unprofessional. As residents of the village we always support its businesses but this old establishment proved to be unworthy of our trust. I tried contacting the management by emailing and calling and no one got back to us. More

Mark greeted my wife and treated us with the utmost courtesy and respect. His presented the car we bought, a 2015 Mercedes SL 550, to our complete satisfaction. He answered our questions and our requ courtesy and respect. His presented the car we bought, a 2015 Mercedes SL 550, to our complete satisfaction. He answered our questions and our requests to our complete satisfaction. My wife and I consider ourselves to be VERY DEMANDING AND DISCERNING customers. We are completely satisfied and recommend Mark's services. More

Thanks, Tim! Recently purchased a CLS 250 from this dealer. Timothy Rakow was the salesman that worked with me. He took his time explaining everything and made sur Recently purchased a CLS 250 from this dealer. Timothy Rakow was the salesman that worked with me. He took his time explaining everything and made sure I was getting the deal I wanted. Thanks for making the process easy, Tim. I'd highly recommend. More

Bought a new veichle I would recommend this salesman to anyone in interest for a vehicle. Tim was very good explained everything very well, and made finding the right vehi I would recommend this salesman to anyone in interest for a vehicle. Tim was very good explained everything very well, and made finding the right vehicle very easy. I would also highly recommend to purchase a vehicle from Loeber Motors, great cars, people, and dealership. Ask for Timothy Rakow! More

I would like to recommend this salesman to another friend because he explained about the car in detail and also kindly explained about the service. because he explained about the car in detail and also kindly explained about the service. More

First time buyer I just recently purchased a used GLC-300 from Loeber and our salesman, Timothy Rakow was superb. He explained everything to us in a forthright manner I just recently purchased a used GLC-300 from Loeber and our salesman, Timothy Rakow was superb. He explained everything to us in a forthright manner and was extremely patient throughout all our interactions and communications. I would highly recommend purchasing a vehicle from Loeber and especially Tim! Also kudos to Mike in financing, great job! More

Well dressed maintained and knowledgeable. Ahmad helped me with everything I asked for and made sure I was happy with the car before I purchased it. Appreciated that brother. me with everything I asked for and made sure I was happy with the car before I purchased it. Appreciated that brother. More

Excellent people and kindness service, wonderful everything , thanks a lot for your help ,my wife and me really appreciate it and happy with de deal everything , thanks a lot for your help ,my wife and me really appreciate it and happy with de deal More

Ahmad was very professional and courteous. He focused on my needs and wants and addressed any concerns. Will buy from Ahmad again. Thank you Ahmad and Loeber! my needs and wants and addressed any concerns. Will buy from Ahmad again. Thank you Ahmad and Loeber! More

Professional and Personal service John Mathis did an amazing job helping me with purchasing the car of my dreams. He makes sure everything is taken care of. Is very attentive and patie John Mathis did an amazing job helping me with purchasing the car of my dreams. He makes sure everything is taken care of. Is very attentive and patient with all your questions. I would highly recommend John Mathis and the team at Loeber Motors. Thanks again John! More