Lokey Kia

Repeatedly poor service and lack of professionalism. I dropped my car off at 8am on 12/30. At 3pm the same day, I called for an update and was told they were on the phone with the warranty company an I dropped my car off at 8am on 12/30. At 3pm the same day, I called for an update and was told they were on the phone with the warranty company and would call me right back. No one did. I called again at 12pm the next day and was told Dave was at lunch. I called again at 1:30pm and was told the same thing. Shortly after, Wade (service manager) called and said Dave was about to call the warranty company. I pointed out I had been told the same thing the day before. He then said they were very busy due to the holiday. After prior issues earlier this year involving rudeness from Mia (twice), I specifically requested that I only work with Dave Woodman, who has always been professional and excellent to work with. I was told Dave was my advisor, yet communication was actually routed through management instead. When I picked up my car, there was a McDonald’s wrapper dated 12/31 left inside, the car smelled like food, the mileage at pickup was ~100 miles higher than at drop-off, and my gas tank was nearly empty. This has happened before. In October I picked up my car with fewer than 7 miles to empty. I’ve been in July, September, October, and December, and each visit they find new problems that somehow weren’t issues the month before. They also no longer wash or vacuum vehicles after service. I was considering buying my third vehicle here (bought 1st one in 2012). I won’t be. More

I’m checking all the boxes everything was great fast and easy, the service rider was very nice and professional explained everything so that I could understand overall great!! easy, the service rider was very nice and professional explained everything so that I could understand overall great!! More

The advisor Jackie Gale was extremely helpful. Jackie did some research for me. Thank you! Jackie did some research for me. Thank you! More

Thomas the service advisor provided 5 star customer service. My service was completed ahead of schedule. Waiting room allows for computer/work set up. Great experience. service. My service was completed ahead of schedule. Waiting room allows for computer/work set up. Great experience. More

Lack of communication from auto body shop, delays in getting parts, cost me hundreds of dollars in extra rental car days due to delays, was supposed to take 1 week and took 3 weeks, still waiting for re getting parts, cost me hundreds of dollars in extra rental car days due to delays, was supposed to take 1 week and took 3 weeks, still waiting for refund of overpayment after more than a month. Other than that, couldn’t have been a worse experience! 😡 More

I’ve only ever taken my car to LOKEY Kia. They are fair and friendly and you never feel misguided. From the porters to the advisors, they treat everyone with honesty and kindness. They are fair and friendly and you never feel misguided. From the porters to the advisors, they treat everyone with honesty and kindness. More

Representative was very professional and courteous. I didn't have an appointment so everything it was taken care of I didn't have an appointment so everything it was taken care of More

Fast reliable service. Did not make me.feel nervous or unsure of purchase. Mike Murray was a pleasure to work with again! Did not make me.feel nervous or unsure of purchase. Mike Murray was a pleasure to work with again! More

The told me it would take a couple of hours to fix my car, they had it for 3 days. They told me to move everything out of the front and into the back so they could access what they needed to. Then I got car, they had it for 3 days. They told me to move everything out of the front and into the back so they could access what they needed to. Then I got my car back and everything from the truck was thrown into the backseat. Super unimpressed with the customer service from everyone in the service dept. I would not bring my car back to this location for service. More

Great customer service,minimal wait time,,very clean with offered snack and drinks,great service tech who worked on my car offered snack and drinks,great service tech who worked on my car More