Lokey Kia

The service department The staff at Lokey Kia are always kind, courteous, and very helpful. The service department does a great job when they have worked on my car. The staff at Lokey Kia are always kind, courteous, and very helpful. The service department does a great job when they have worked on my car. More

Don’t listen You don’t listen....I have asked to have my number removed multiple times from this vehicle. I politely did not answer the first text and told the ind You don’t listen....I have asked to have my number removed multiple times from this vehicle. I politely did not answer the first text and told the individual that contacted me to please remove my number from this vehicle. Obviously that has not been done. I’m going to ask one more time to have my number removed. More

Diagnosis and repair Service advisor Sean and the mechanics were great. Always keeping me informed. I felt like I was being taught not sold too. High recommend Sean's serv Service advisor Sean and the mechanics were great. Always keeping me informed. I felt like I was being taught not sold too. High recommend Sean's service. More

Got the car I wanted The experience up until it was time to go into financing was fantastic. Although what was said made sense, it did not feel like it matched questions The experience up until it was time to go into financing was fantastic. Although what was said made sense, it did not feel like it matched questions and answered from the sales process. Became frustrating. More

quick and complete great program that I used since my purchase when I was a focused on a truck buy that i needed 5 to do for me great program that I used since my purchase when I was a focused on a truck buy that i needed 5 to do for me More

Hub replaced Friendly and fast service. Appointment was on time used shuttle and driver was. Very nice. everything was covered under the warranty so that was great Friendly and fast service. Appointment was on time used shuttle and driver was. Very nice. everything was covered under the warranty so that was great as well More

Car wash The only negative was they were to do a wash, the outside looked good but they didnt touch the inside of the car. Not even a quick vacuum. The only negative was they were to do a wash, the outside looked good but they didnt touch the inside of the car. Not even a quick vacuum. More

Pretty Darn good! Have said this previously but these folks always work like they care and always give me great service when I bring our car in. This time a special ca Have said this previously but these folks always work like they care and always give me great service when I bring our car in. This time a special call out for Georgette Halko, Service Advisor who not only was very attentive in giving me time progress on my waiting time but also took her additional time to look up my records to find I had a free tire rotation to save me additional money. These guys are good! More

Terible experience I am so disappointed with the recent experience with my new lease of the 2019 Kia Sorrento. To start the vehicle did not come standard with XM radio I am so disappointed with the recent experience with my new lease of the 2019 Kia Sorrento. To start the vehicle did not come standard with XM radio we purchased the upgrade to get the radio installed which took about three weeks to get someone to install the system. It was back-and-forth calls and emails with the sales person to get this completed. We called the sales manager Parnell several times and left several messages to discuss the issue with no response today this is poor customer service. We finally got the XM radio installed and it’s very disappointing with the finished product. In order to use the XM radio the HDM I cable needs to be plugged in which enables the Apple CarPlay not to work. I will not be leasing anymore with Kia and will be looking for a new manufacture once my lease has ended. Due to the poor customer service with Loki and the aftermarket installation I am done with Lokey Kia More

Steve Service was good this time for the first time in the service department. Usually the service department customer service is not great at all and has b Service was good this time for the first time in the service department. Usually the service department customer service is not great at all and has been a unpleasant experience in the past. More