Lokey Kia

The service representative. The service representative, who I will just refer to as a female so as not to use names, I was very unhappy with her. The reason I took my car to Ki The service representative, who I will just refer to as a female so as not to use names, I was very unhappy with her. The reason I took my car to Kia is because my trunk was stuck in the up position, it would not stay shut / closed. The technician fixed my trunk in a very short time and I was so happy. My service advisor, however, was not nice. When I asked her what was wrong with the trunk, her exact answer was "ancient Chinese secret". Then she told me something was stuck in the trunk latch. I asked her what was stuck and she said she had no idea. I asked her if she would please ask the technician who fixed my trunk and she said no, she flat-out said no she would not ask him. Then she asked me to give her five stars, all she wanted was five stars. She was very short with me on the phone and quick to hang up, which I guess I can understand if Service is busy. I will not go back to this Kia to service my car never again because I don't want to be unfortunate to have her assigned as my technician. More

Nice to work with Very friendly and helpful. I haven’t bought a car in years and was very nervous, but both Robert and Permel put me at ease. Very friendly and helpful. I haven’t bought a car in years and was very nervous, but both Robert and Permel put me at ease. More

Great service Always professional and friendly. Happy to have our 3 Kias serviced here. In the past at other dealerahips, I have had that dreaded feeling that th Always professional and friendly. Happy to have our 3 Kias serviced here. In the past at other dealerahips, I have had that dreaded feeling that the service man was coming to pour on the costs. I never get that feeling at Lokey. No stress no mess. More

Good service I had a flat tire in a vehicle that I had only a week & a half, I wasn't happy with the time I had to wait to get help, as the 1st company, Pop-a-Rock I had a flat tire in a vehicle that I had only a week & a half, I wasn't happy with the time I had to wait to get help, as the 1st company, Pop-a-Rock, does not go on the Causeway, but the 2nd one did from Pagan towing, I went to the dealership after work, and got lucky that they had one tire on hand to fix my flat. I was impressed with the staff and the time it took to get fixed and out the door. More

Good attitude to customers Great experience for more than 2 years. Fast oil change, good quality tinting done. Someone is always available to answer questions or show cars. Will Great experience for more than 2 years. Fast oil change, good quality tinting done. Someone is always available to answer questions or show cars. Will definitely recommend More

Great service I recently purchased a car from here and needed lights fixed. They checked it out and took care of it, while giving me a car to use in the meantime. D I recently purchased a car from here and needed lights fixed. They checked it out and took care of it, while giving me a car to use in the meantime. Danny, the sales manager, is great! He’s very understanding, genuine, and gets things done. More

very satisfied It was a very good experience. Shawn was nice, took care of every detail fast, was friendly but respectful, very professional. I was happy with all p It was a very good experience. Shawn was nice, took care of every detail fast, was friendly but respectful, very professional. I was happy with all parts of the service. More

Routine service Primarily because Gretchen was curtious, and took the time to explain everything to me. When I first walked in I was ignored by the people behind the Primarily because Gretchen was curtious, and took the time to explain everything to me. When I first walked in I was ignored by the people behind their service desk until Gretchen came in. She made up for the 10 minutes I stood waiting for someone to acknowledge me. You need more people like Gretchen to help undo some of the more unfortunate incidentses. More

Meant to be Came in for a service appointment for a recall item on my leased 2017 Sorento last Saturday....Mike Murray just happened to walk by and strike up a c Came in for a service appointment for a recall item on my leased 2017 Sorento last Saturday....Mike Murray just happened to walk by and strike up a conversation not knowing that I was pondering what I should do about the fact I had already surpassed the miles on my lease with another year to go . He very quickly and efficiently explain to me the options I had and what my best choices were with no pressure. I ended up walking out with a brand new Kia Sorento that I own. everyone was so helpful , knowledgeable and polite. From Mike in Sales to Pernell in finance, and many other Kia employees who stopped by to make sure everything was going smoothly for me I highly recommend this dealership. More

I had a screw in the side of my tire I was not sure if I had road hazard and I went to the service Department without an appointment. They researched it and replace my tire at no cost I was not sure if I had road hazard and I went to the service Department without an appointment. They researched it and replace my tire at no cost More