Lokey Kia

Best car buying experience ever!!! I leased 2 other Kias before. I did my homework online for my next car. I talked to several different salespeople from several different dealers. N I leased 2 other Kias before. I did my homework online for my next car. I talked to several different salespeople from several different dealers. Not one compared to the friendliness I was shown by Robert. I was even more pleased when I went to the dealership. I wasn't sure if I was going to make a deal that day but upon them doing everything right and them giving me all the discounts, I was sold!! It was by far the easiest and most pleasant car buying experience I've ever had! More

Stress-free I love how simple and stress-free my experiences are here. Thank you Shawn for all of your help during the process of correcting the recall on my vehi I love how simple and stress-free my experiences are here. Thank you Shawn for all of your help during the process of correcting the recall on my vehicle and for being so great at communicating. More

An afterthought I left the same feedback last time so don’t think anything will change but service people are rude. When I approached several were complaining about a I left the same feedback last time so don’t think anything will change but service people are rude. When I approached several were complaining about another customer and stopped when they saw me. Only one person can help you because you are on their list and it’s always the one busy so you have to wait while the others are gossiping. No eye contact or smile until the very end when they tell you about this survey. More

My Kia store Yes once again I go in for the free oil change. Took the wife along. Before the oil change is done she found a beautiful KIA Serento. It didn’t take Yes once again I go in for the free oil change. Took the wife along. Before the oil change is done she found a beautiful KIA Serento. It didn’t take much and I was sold More

Service department sucks Had an appointment to address 2 issues. One issue completed. Second issue I was ask by a repair person to prove I had that feature by seeing my car st Had an appointment to address 2 issues. One issue completed. Second issue I was ask by a repair person to prove I had that feature by seeing my car stickers price. Which he could have easily asked a manager or a person in leadership to looked it up on the computer since I bought the car from them. The next day next day I did bring in my sticker from the car that verified I had this option. He took a picture of my screen in my car and my car sticker. Have not heard back. Called back 2 days later and was told the service department had customers in front of him and that he was familiar with my issue and would call me back in about 15 minutes. The original call was made about 10 a.m. on Saturday at 3 I call back because I had not heard back from this person. Called and left a message for though service department manager . Service manager called me back on Monday. Complained again about my issue not being solved and me taking off time for work to come to Clearwater when I live in St Pete. Still waiting for him to call me back to. tell me to drop off my car and use a loaner until my car is fixed. Which is what I was told by the service manager would happen. This is Sunday 6 days later and I still have not heard back from the manager of the service department. Reached out to the person who sold me the car. He was supposed to get back with me and I still have not heard back from him as well. I gave this dealership great reviews on the purchase of it but I cannot say the same for the service department and repair person or repair service department. I do not know the name of the repair person who I dealt with. When I came in the service department they couldn't help me one of my issues so they got a sales gentleman to help me with the first part of my issue and he was great he got that problem solved, I don't know his name. I work for a big company and the customer service service that I recieved is not acceptable. I don't understand how this is going on and nobody wants to address the problem with one of their vehicles. I'm sure dealerships have rules and regulations that they have to abide by to stay licensed. I believe some kind of violation was broken when the repair person asking to see my sticker on my car four proof that I had this feature and then taking a picture of that sticker price, for what I don't know why. More

Great Customer Service Everything was easy. From booking our appointment online to the efficiency of getting checked in, the work being done in a timely manner and the FREE Everything was easy. From booking our appointment online to the efficiency of getting checked in, the work being done in a timely manner and the FREE Car Wash! Nothing but positive feedback from me! Thank you. More

LOKEY KIA READY FOR THE BEST LOKEY Kia is always ready to provide excellent customer services and great prices when the word “Buy” is there. LOKEY Kia services staff is well knowl LOKEY Kia is always ready to provide excellent customer services and great prices when the word “Buy” is there. LOKEY Kia services staff is well knowledgeable and always go above and beyond over customers expectations. More

Oil change tire rotation balance software update car wash Dropped car off for 1030 appt. I had to call at 230 for update. They said my car was ready. Came to pick up no car wash waited another 30mins, tires Dropped car off for 1030 appt. I had to call at 230 for update. They said my car was ready. Came to pick up no car wash waited another 30mins, tires never balanced. Had a nail in my tire, chose to go elsewhere to get the tire to expensive to replace at dealership. They told us wrong tire that needed replacement. Everyone is very pleasant but you continue to have way to many appt and feel you don’t pay attention to details. Oil changes should not take 1 30 minutes. Ridiculous waste of my time. I will not buy that package again. More

appointed time. It took too much time for my appointment time to be put in shop. The service rep could have been more friendly and understanding. When my vehicle w It took too much time for my appointment time to be put in shop. The service rep could have been more friendly and understanding. When my vehicle was done he also forgot my free car wash. More

Great service I had no trouble making an appointment. When I arrived i was greeted immediately. My rep was friendly, knowledgeable, and explained everything thoroug I had no trouble making an appointment. When I arrived i was greeted immediately. My rep was friendly, knowledgeable, and explained everything thoroughly She made sure I knew what was being done. She checked with me several times while I was waiting. She was excellent. More