Lokey Kia

Service cost Placing a small part in my steering column took less than an hour, but I was charged for 2.2 hours work. I find this is improper and exorbitant. The Placing a small part in my steering column took less than an hour, but I was charged for 2.2 hours work. I find this is improper and exorbitant. They claim the job is rated at 2.2 hours, but if a job takes less than 1 hour, perhaps they should rework their ratings. This practice unfairly takes advantage of customers. I was outraged! I have appealed to Customer Assistance Center. My claim number is 12930944. More

Excellent service The service we received was excellent professional, punctual, and thorough. Derek was helpful, professional, knowledgeable, and kind . Derek provided The service we received was excellent professional, punctual, and thorough. Derek was helpful, professional, knowledgeable, and kind . Derek provided a coupon to help with cost ( very helpful). More

On time and washed Rep said it would be done at 9:30 with no appt. and it was. Good job. He also walked me to car. Thank you Rep said it would be done at 9:30 with no appt. and it was. Good job. He also walked me to car. Thank you More

Purchase of a 2014 Kia Soul Sales process was as expected. Heavy on the “hard sell - what will it take to sell you a car today” old school car sales 101. F&I manager was slick. Sales process was as expected. Heavy on the “hard sell - what will it take to sell you a car today” old school car sales 101. F&I manager was slick. Manipulated into his financing arrangements so as not to go to our bank on Monday. Led us to believe our financing had been approved. Found out afterwards that all we did was to allow Lokey 60 days to shop for our financing. Four days later, I’m still waiting for a call back from the dealership. More

Very nice people. Speedy process We negotiated most of the deal via text and then drove the car after I knew we were close in price. Everyone was very nice and we were able to close t We negotiated most of the deal via text and then drove the car after I knew we were close in price. Everyone was very nice and we were able to close the deal quickly. More

Fast Professional Caring Careful with great attitude and professional service went beyond to make sure everything is done with the process Robert promised to take care my leas Careful with great attitude and professional service went beyond to make sure everything is done with the process Robert promised to take care my lease buyout and he did. Thank you. More

Had a nail in tire Kevin took care of me right away Same as above. Ask for Kevin very professional understands your needs, doesn't they to pressure. Had a nail in tire, quick in and out Same as above. Ask for Kevin very professional understands your needs, doesn't they to pressure. Had a nail in tire, quick in and out More

I was treated with the upmost kindness. Was treated with respect and courtesy. Ryan helped me out of a bad deal. Very nolageable and helpful. Ryan also helped make the deal . Rob in finance Was treated with respect and courtesy. Ryan helped me out of a bad deal. Very nolageable and helpful. Ryan also helped make the deal . Rob in finance was a very big help making the deal. I would give these gentleman a 5 More

Straight forward, stress free buy. Our sales person Robert made it an easy, stress free experience. As did the finance manager.I'm pleased with our new car, and will look to Lokey first Our sales person Robert made it an easy, stress free experience. As did the finance manager.I'm pleased with our new car, and will look to Lokey first when I next upgrade. More

Customer Service Everyone was very friendly and helpful. The process was pretty fast and there were no hidden fees, everything was clear and easy to understand. Jason Everyone was very friendly and helpful. The process was pretty fast and there were no hidden fees, everything was clear and easy to understand. Jason even brought home the car I arrived in and I drove home the new purchase! I would recommend Lokey Kia! More