Lokey Kia

car not starting Very happy with service dept...my regular service advisor was off his day off but Derek Croucher was more than happy to take care of things,,,car had Very happy with service dept...my regular service advisor was off his day off but Derek Croucher was more than happy to take care of things,,,car had to be towed in due to a dead battery...was not happy about that in a car that we leased September 2016 wonder how old the battery was....but very pleased with service....Derek advised us and kept in touch and notified us when it was ready and pleased in the time frame of the work More

Lokey Kia because Lokey Kia Never Lets Me Down. Everything their is Outstanding & I love the fact that they have a lounge with snacks and TVs while your wait at because Lokey Kia Never Lets Me Down. Everything their is Outstanding & I love the fact that they have a lounge with snacks and TVs while your wait at Kia. I Love Lokey Kia Clearwater ( This Is Where I Found My First Car ) and I Simply LOVE it. 👏🏼 More

Unhelpful That place used to be friendly and helpful, now when I go, I feel like an unwanted guest. They used to check out my car when something was wrong, now That place used to be friendly and helpful, now when I go, I feel like an unwanted guest. They used to check out my car when something was wrong, now they want to charge me to look at it when I go in for my oil change. Things have definitely changed since I bought my car from there 6 years ago. I was told when I bought my car that I can get a complimentary car wash when I go in for service, but it comes back still dirty. Pointless. I used to love waiting in the pavilion, but now they took out the satellite radio, ash tray and trash can. There's trash and cigarette butts all over the area now. More

Great job! As usual my visit was very professional and quick and easy. I was kept informed and also offered water and snacks, which come in handy because you are As usual my visit was very professional and quick and easy. I was kept informed and also offered water and snacks, which come in handy because you are always on the run ! More

Quick On a day with many errands this was my first stop! Service was quick, friendly and no issues!!! A great way to start the day... On a day with many errands this was my first stop! Service was quick, friendly and no issues!!! A great way to start the day... More

It’s was marvelous in and out! So friendly and prompt was in and out vert quick! Staff was very nice and made sure we had everything we needed sure did thanks So friendly and prompt was in and out vert quick! Staff was very nice and made sure we had everything we needed sure did thanks More

Placing Customer Needs First Im thankful for Derrick and Boe. My car is now operating at my convenience. There were a few times where I had to bring my car back. But this time it Im thankful for Derrick and Boe. My car is now operating at my convenience. There were a few times where I had to bring my car back. But this time it looks like they’ve found a solution. They gave me a rental with no charge so that they could spend as much time as needed to find a solution. I’d recommend these guys! More

Major Service LOKEY KIA was great. The courtesy driver was friendly and on time. They did everything as well as what I had asked . would recommend Kia to all m LOKEY KIA was great. The courtesy driver was friendly and on time. They did everything as well as what I had asked . would recommend Kia to all my friends More

Soft Skills Needed I have a been coming to your center for three years and this last time was very disappointing. DJ and Isabel were amazing however the older gentleman I have a been coming to your center for three years and this last time was very disappointing. DJ and Isabel were amazing however the older gentleman with the Italian sticker on his computer was very cold. I think that it would help if the Attendants completed the information at the car instead of having the customer go into the glass room where staff are working on their computers and not acknowledging the customer. The Italian guy was very rude to DJ in my presence and in my opinion needs soft skills training. I would rather pay full price for my oil change If the free oil change, so with poor customer service. More

Helpful! The Service Advisor was friendly, professional, and kept me advised of issues found like washers problematic (I forgot). Tech did a great job esp a The Service Advisor was friendly, professional, and kept me advised of issues found like washers problematic (I forgot). Tech did a great job esp appreciated as sprinkles required using washers and WOW they worked great! More