Lokey Kia - Service Center

Everyone was extremely friendly and helpful despite it being late and after closing. Everything I asked for was taken care of/looked at. being late and after closing. Everything I asked for was taken care of/looked at. More

Arrived a little early for my appointment. Took the the car in right away. Was asked if I wanted the oil changed. Declined. Very pleased with dealer service. car in right away. Was asked if I wanted the oil changed. Declined. Very pleased with dealer service. More

I love this dealership because of the way Dave in service treats me as a customer. I believe him to be honest and straight forward. He makes me feel like Lokey family, yet he is professional and knowledgeabl treats me as a customer. I believe him to be honest and straight forward. He makes me feel like Lokey family, yet he is professional and knowledgeable. I’m no longer impressed with the service manager, because my significant other, who is a top car salesman in Bradenton called him and left 3 messages and I called him and 3 messages and he has never called either of us in return. It is as if we were not important and our questions regarding my car sitting on his lot for 3 to 4 months didn’t matter. As customers, when a manager doesn’t call you back, they have shown you your worth as a customer to them. A reassuring call was all we were looking for and then we left a message for the sales manger because Howard, my sig other was thinking maybe it’s time I purchase another vehicle, but he never called him back either. So the bottom line is that if not for Dave, I would not return to Lokey. Something has changed, because I have dealt with this company for years, bought 3 cars here, but I’m not sure where I’ll buy my next car. So, so disappointed with the management’s customer service skills. But love Dave in service! More

Horacio helped me and he was very wonderful and helpful during my whole experience at Kia. during my whole experience at Kia. More

Unethical, service tech, they lie about things that need servicing and tell you they need to order parts. Got a second opinion from another dealership and I didn't need to pay anything. They fixed the issue servicing and tell you they need to order parts. Got a second opinion from another dealership and I didn't need to pay anything. They fixed the issue and didn't need any parts. I Have not had a good customer service experience there from the sales guys also. Always trying to overpriced and overcharge. When you don't buy they have a nasty attitude. More

Dave is great about handling my car and service is always great and waiting for your car is nice with coffee and snacks great and waiting for your car is nice with coffee and snacks More

The service associate was super friendly and my car was done quickly. He kept in touch and it was done before expected. done quickly. He kept in touch and it was done before expected. More

Great service . Fast and courteous. Great waiting area , so I dont even have the shuttle take me home anymore. so I dont even have the shuttle take me home anymore. More

Very professional. Kept me informed of progress. If there was a delay, they provided the reason and indicated when the delay would end. there was a delay, they provided the reason and indicated when the delay would end. More

Asked for washer fluid refill and got straight water . Get your life together Kia . xxxx Get your life together Kia . xxxx More