Lokey Kia - Service Center

3rd Service on 2017 KIA Sportage Service Advisor was super & told me what was done to vehicle! Also told me there were two re-calls on the vehicle already that I had not been advised Service Advisor was super & told me what was done to vehicle! Also told me there were two re-calls on the vehicle already that I had not been advised of by KIA thru the mail!! Will have them done when I return from vacation!! Thank you for excellent service! P S Wait time was long!! Had 10:30 AM appointment! Car was not taken in for service til 11:25AM!! Received car at 12:20PM More

Excellent Service This is my second time getting serviced here at Kia and I enjoy myself every time I’m here. The advisor Isabel is the first person I see when I come i This is my second time getting serviced here at Kia and I enjoy myself every time I’m here. The advisor Isabel is the first person I see when I come in and she is just the friendliest person. I always choose to wait while my car is getting service and I’m glad I do because I get to relax and enjoy watching tv inside. More

A little disapponited My mechanic was changing my oil and doing a check up before I left on a long trip (over 3000 miles). He noticed that my oil pan was cracked. There was My mechanic was changing my oil and doing a check up before I left on a long trip (over 3000 miles). He noticed that my oil pan was cracked. There was no damage to the outside and told me that it was a stress crack and to call the dealership. I called Lokey and spoke to someone in the service department and they said it should be covered under warranty. I scheduled an appointment for the next morning. I dropped off the car (10:30 appt). and spoke to Zach in the service department. I told him what my mechanic said and Zach told me, "A certified mechanic will look at it to make sure it's covered and they will call me." I didn't hear anything all day. I headed out to an appointment and received a phone call at 4:22 p.m. from someone at Lokey telling me my car was ready. I was surprised because I never got a call telling me what was wrong and if it was covered. I thought it must be covered since they never called about the work being done. I told them I would pick up the car the next morning. I arrived the next morning and spoke to a young black female about picking up my car. She pointed to a set of keys and asked, "Is that your car?". I answered "yes" and I took the keys and the paperwork. I asked, "is that it, then?" She took the paperwork and looked at it and said, "you owe $279.21." I asked "why do I owe that?". She pointed to the paperwork and said, "Cause it says so here." I then told her that it was my understanding that it was to be covered under warranty and that no one called me to tell me what work was being done. I told her I dropped off the car, was told someone would call me and the next call was someone telling me my car was done. She talked to another person, a white male, approx in his 50's with salt and pepper hair about this. He was sitting at the desk right as you walk in. He was very nice and very helpful. He checked on my records and confirmed it should have been under warranty. He said they should have put a big W on the work order. He apologized and told us everything was good He was very helpful. I then left to get my car. I walked to my car and there was a big greasy palm print on my hood. ( I took a picture). I was very disappointed in the service department and with the greasy palm print on my hood. I have never experienced this before with this dealership. They are usually on the ball. Very nice, informative, and clean. More

Friendly great service I was able to get a same day appointment for oil change. The guys were friendly and offered to look at a knocking noise that my truck was making. The I was able to get a same day appointment for oil change. The guys were friendly and offered to look at a knocking noise that my truck was making. The free shuttle service was great, so we didn’t have to wait there. Even if we would have waited there the lobby offered drinks and food while waiting. Great experience. More

30,000 maintenance Salesman Mike Murray was helpful in getting me a last minute appointment. I worked directly with Dave in service. It is always a pleasure dealing wit Salesman Mike Murray was helpful in getting me a last minute appointment. I worked directly with Dave in service. It is always a pleasure dealing with the Service Department at Lokey. Extremely courteous and knowledgeable. More

recall that I wasn't aware of. There for an change, going to wait for car. then a recall so I took the shuttle home , and again back. Didn't realize tire rotation was not included There for an change, going to wait for car. then a recall so I took the shuttle home , and again back. Didn't realize tire rotation was not included in service. More

Derek in service is amazing. Derek was prompt he was professional and he kept me updated and answer all my questions In addition he checked on me a few times in the lobby and Derek was prompt he was professional and he kept me updated and answer all my questions In addition he checked on me a few times in the lobby and a lobby was clean comfortable and full of lots of drinks and snacks while we waited More

Happy I had a nail in my tire after work. I called Lokey Kia and talked to Isabel, who assured me once I got there she would personally take care of things I had a nail in my tire after work. I called Lokey Kia and talked to Isabel, who assured me once I got there she would personally take care of things. I got a tow truck and was there 45 minutes later. Isabel was ready and very kind and sympathetic towards my situation. The mechanic was very fast, and I was out in about an hour. I always have had great service at Lokey Kia, I'm feeling more and more grateful this is where i purchased my car More

Unhappy I am 72 years old and live on my SS and a small pension. I had a service appointment at Kia. So decided to do a little checking. I always like to I am 72 years old and live on my SS and a small pension. I had a service appointment at Kia. So decided to do a little checking. I always like to feel I get the information I need to make an informative and right decision for me, so I try to do my homework. I made an appointment to see myRep Michael, at Kia bacause my lease would be up in 7 months. I wanted to get ahead of the game and see what my options were. Michael and I spoke and then a man named Ryan, from the main office, seemed to totally take over. He was fast paced and his goal was to get me to purchase another lease that day. Altho he seemed nice, his option was to move a car by lease or sale. I felt railroaded because I told him my budget could not handle the figures he was giving me. That did not make one bit of difference to him. I am also partly at fault because I did not walk out as I should have done. I feel my sales rep kept leaving the desk and letting Ryan take over. I now have a lease car that is going to be a struggle to pay for. When it comes to sales, I guess nothing matters except getting the sale. I was very happy with Kia, but now I know it is BUYER BEWARE. My first purchase through Kia was a Kia Optima. After that, I felt it was better for me to lease. I am now on my 3rd Kia Soul. I'm sure if this had not gone so badly, my next would be a Soul too! I do love this car. As much as I love the Kia Sou,l I I will have to take my loyalty somewhere else. I do know I will not be so trusting again with a car dealer. More

car not starting Very happy with service dept...my regular service advisor was off his day off but Derek Croucher was more than happy to take care of things,,,car had Very happy with service dept...my regular service advisor was off his day off but Derek Croucher was more than happy to take care of things,,,car had to be towed in due to a dead battery...was not happy about that in a car that we leased September 2016 wonder how old the battery was....but very pleased with service....Derek advised us and kept in touch and notified us when it was ready and pleased in the time frame of the work More