Lokey Kia - Service Center

Everything perfect except My experience was almost perfect. The oil change was all I came in for and it was completed in less than an hour. There were donuts, coffee water and My experience was almost perfect. The oil change was all I came in for and it was completed in less than an hour. There were donuts, coffee water and various snacks. The wifi was easy to access and the time went by very quickly. I would have gave a perfect review except I " forgot" to ask for a car wash. You would think for customer satisfaction this would be a no brainier, but no ..the car wash wansnt completed because I didn't ask for it. Sorry service center this should be automatic..who doesn't want a car wash? P More

Service takes too long and repairs very pricey. Service took from 10:30 to to almost noon. . Too long for oil change. Also repairs seem awful pricey wrong car keys were handed to me st completion Service took from 10:30 to to almost noon. . Too long for oil change. Also repairs seem awful pricey wrong car keys were handed to me st completion More

Wonderful Derrick explained what was going on with my car when I was having problems with it. The staff are always very friendly. Especially Michael Murray Derrick explained what was going on with my car when I was having problems with it. The staff are always very friendly. Especially Michael Murray More

Friendly great service I was able to get a same day appointment for oil change. The guys were friendly and offered to look at a knocking noise that my truck was making. The I was able to get a same day appointment for oil change. The guys were friendly and offered to look at a knocking noise that my truck was making. The free shuttle service was great, so we didn’t have to wait there. Even if we would have waited there the lobby offered drinks and food while waiting. Great experience. More

30,000 maintenance Salesman Mike Murray was helpful in getting me a last minute appointment. I worked directly with Dave in service. It is always a pleasure dealing wit Salesman Mike Murray was helpful in getting me a last minute appointment. I worked directly with Dave in service. It is always a pleasure dealing with the Service Department at Lokey. Extremely courteous and knowledgeable. More

3rd Service on 2017 KIA Sportage Service Advisor was super & told me what was done to vehicle! Also told me there were two re-calls on the vehicle already that I had not been advised Service Advisor was super & told me what was done to vehicle! Also told me there were two re-calls on the vehicle already that I had not been advised of by KIA thru the mail!! Will have them done when I return from vacation!! Thank you for excellent service! P S Wait time was long!! Had 10:30 AM appointment! Car was not taken in for service til 11:25AM!! Received car at 12:20PM More

Excellent Service This is my second time getting serviced here at Kia and I enjoy myself every time I’m here. The advisor Isabel is the first person I see when I come i This is my second time getting serviced here at Kia and I enjoy myself every time I’m here. The advisor Isabel is the first person I see when I come in and she is just the friendliest person. I always choose to wait while my car is getting service and I’m glad I do because I get to relax and enjoy watching tv inside. More

A little disapponited My mechanic was changing my oil and doing a check up before I left on a long trip (over 3000 miles). He noticed that my oil pan was cracked. There was My mechanic was changing my oil and doing a check up before I left on a long trip (over 3000 miles). He noticed that my oil pan was cracked. There was no damage to the outside and told me that it was a stress crack and to call the dealership. I called Lokey and spoke to someone in the service department and they said it should be covered under warranty. I scheduled an appointment for the next morning. I dropped off the car (10:30 appt). and spoke to Zach in the service department. I told him what my mechanic said and Zach told me, "A certified mechanic will look at it to make sure it's covered and they will call me." I didn't hear anything all day. I headed out to an appointment and received a phone call at 4:22 p.m. from someone at Lokey telling me my car was ready. I was surprised because I never got a call telling me what was wrong and if it was covered. I thought it must be covered since they never called about the work being done. I told them I would pick up the car the next morning. I arrived the next morning and spoke to a young black female about picking up my car. She pointed to a set of keys and asked, "Is that your car?". I answered "yes" and I took the keys and the paperwork. I asked, "is that it, then?" She took the paperwork and looked at it and said, "you owe $279.21." I asked "why do I owe that?". She pointed to the paperwork and said, "Cause it says so here." I then told her that it was my understanding that it was to be covered under warranty and that no one called me to tell me what work was being done. I told her I dropped off the car, was told someone would call me and the next call was someone telling me my car was done. She talked to another person, a white male, approx in his 50's with salt and pepper hair about this. He was sitting at the desk right as you walk in. He was very nice and very helpful. He checked on my records and confirmed it should have been under warranty. He said they should have put a big W on the work order. He apologized and told us everything was good He was very helpful. I then left to get my car. I walked to my car and there was a big greasy palm print on my hood. ( I took a picture). I was very disappointed in the service department and with the greasy palm print on my hood. I have never experienced this before with this dealership. They are usually on the ball. Very nice, informative, and clean. More

recall that I wasn't aware of. There for an change, going to wait for car. then a recall so I took the shuttle home , and again back. Didn't realize tire rotation was not included There for an change, going to wait for car. then a recall so I took the shuttle home , and again back. Didn't realize tire rotation was not included in service. More

Derek in service is amazing. Derek was prompt he was professional and he kept me updated and answer all my questions In addition he checked on me a few times in the lobby and Derek was prompt he was professional and he kept me updated and answer all my questions In addition he checked on me a few times in the lobby and a lobby was clean comfortable and full of lots of drinks and snacks while we waited More