Lokey Volkswagen - Service Center

Fast and Friendly Service / Going a Step Beyond I took my new VW Golf in for its regular service (oil change). I made the appointment at a time convenient for me and arrived a couple minutes before I took my new VW Golf in for its regular service (oil change). I made the appointment at a time convenient for me and arrived a couple minutes before the 9AM scheduled time. Since it was (hopefully) a quick service, I decided to just wait it out in the Lokey VW waiting room. The service advisor was courteous and had my car pulled in to the bay within moments of me signing in. I had been waiting about 20 minutes when the service advisor came to let me know the oil change and multi-point inspection was complete and everything was good to go. He then asked if I would like my car to be washed and after saying yes, I settled in for about 15 more minutes before he came back to give me the paperwork and my keys and point me to my now clean and shiny and serviced car waiting up front. While I was waiting I had the opportunity to see another of the service advisors, Antonio, who has assisted me with other requests for this car in the past. Since I was hearing a sound that I wanted to be checked to confirm it was not something going wrong, I asked Antonio if he could check it out for me. Without hesitation, Antonio took the key and I jumped in as a passenger; he took my car around the block so I could point out the sound I was hearing that concerned me. Antonio quick diagnosed the sound as the turbo blow-off sound and that it was completely normal, setting my apprehension at ease (I was about to make a long road trip and certainly did to want to encounter any problems with the car while I was on the road). They say that when you buy a car, your relationship with the salesperson can be a good thing but the essential component of any car sale is the relationship and trust you have with the service staff since the sale is one-and-done but the service relationship is ongoing. Well, the service I receive from Lokey VW is second to none - I can put a check mark in all four of the boxes that are important to me: friendly staff, timely service, quality delivery, and value for the service! Keep up the good work guys! More

Good guys It’s hard to find a good dealership these days but these are all really good guys. I would buy from them again and I use them to service my sportwagon It’s hard to find a good dealership these days but these are all really good guys. I would buy from them again and I use them to service my sportwagon. More

GTI Service/Warranty Keep up the great work, Kevin Mandy was prompt, professional in addressing all my issues regarding my 2017 GTI. Definitely will continue scheduleing f Keep up the great work, Kevin Mandy was prompt, professional in addressing all my issues regarding my 2017 GTI. Definitely will continue scheduleing future service needs at Lokey VW. More

Lokey service Department is Awesome The whole service department is very good and I would like to thank the service guy that worked on my car. Can't remember his name but he's the young The whole service department is very good and I would like to thank the service guy that worked on my car. Can't remember his name but he's the young guy on the end bay. I think his name is Chad but not sure. He done awesome job on my dark chocolate 2012 Volkswagen passat. I will continue to send people to him when there Volkswagen needs service. And to the sales team I'm so happy I came to Lokey for my car instead of going somewhere else. Thanks Lokey Volkswagen. Frederick Miller More

Recall Anytime I need service done I always come to Lokey because of the quality of work and the friendly staff not to mention the free continental breakfast Anytime I need service done I always come to Lokey because of the quality of work and the friendly staff not to mention the free continental breakfast More

needed a new battery The staff was vert attentive to my emergency need of a new battery. Service was timely and efficient and I was updated as needed. Very professional. The staff was vert attentive to my emergency need of a new battery. Service was timely and efficient and I was updated as needed. Very professional. More

Service Greg was courteous and helpful! Took good care of me and my car was ready when I got there. Luis was very helpful taking to to and from wirk Greg was courteous and helpful! Took good care of me and my car was ready when I got there. Luis was very helpful taking to to and from wirk More

Staff was friendlyand helpful They took care of reprogramming my 3 keys in a very short time. Had me out the door in record time Very professional and knowledgeable They took care of reprogramming my 3 keys in a very short time. Had me out the door in record time Very professional and knowledgeable More

Great service! I’ve never had a bad experience with this place. The service is fast, friendly, and professional. They always take time to answer any questions, and a I’ve never had a bad experience with this place. The service is fast, friendly, and professional. They always take time to answer any questions, and accommodate any needs that I might have. More