Lokey Volkswagen - Service Center

Overall a good service experience I had a hard time reaching the service department via phone and online chat. I needed a question answered. No one returned my call via phone or chat. I had a hard time reaching the service department via phone and online chat. I needed a question answered. No one returned my call via phone or chat. I had to go to the dealership to get my question answered and make a service appointment. My service appointment was excellent. Good customer service and quick service on my car. More

Great service ctr Lokey VW always gets a superb rating I wouldn’t take my car anywhere else. This service they did not meet my expectations as they could not complete t Lokey VW always gets a superb rating I wouldn’t take my car anywhere else. This service they did not meet my expectations as they could not complete the recalls due to not having the parts. As I made this appointment several wks in advance they should have made sure the parts were available or called me to reschedule when available. More

Oil change Every one was pleasant and courteous. Great service to call me to schedule oil change. Waiting area comfortable. Service quick. Greg Dibkey kept me Every one was pleasant and courteous. Great service to call me to schedule oil change. Waiting area comfortable. Service quick. Greg Dibkey kept me informed and very courteous. More

The Red hair guy service @cfront desk was outstanding The service and attention provided by the Red hair guy at the frontdeskin maintenance was outstanding. He went the extra mile. Very pleased. Thank you The service and attention provided by the Red hair guy at the frontdeskin maintenance was outstanding. He went the extra mile. Very pleased. Thank you👏👏👏 More

8 hours to do 30,000 mile maintenance. Didn’t call me when it was done. The 2 warranty items that had to be done were not. 1 had to have a part ordered and I to do 30,000 mile maintenance. Didn’t call me when it was done. The 2 warranty items that had to be done were not. 1 had to have a part ordered and I understand that. The high price paid for service should come with outstanding customer service. They probably had 2 hours of work to do. I had an appointment time of 10:30 am and picked the car up at 6:30pm. My tires needed air 2 days later. If I could score it lower I would. I do not recommend purchasing or servicing at Lokey. More

Always excellent service! Matt Joyner, Antonio and Brian are excellent customer service reps! They go above and beyond to make sure my needs were met! Excellent group of guys! Matt Joyner, Antonio and Brian are excellent customer service reps! They go above and beyond to make sure my needs were met! Excellent group of guys! More

Tire replacement. On Saturday, with no appointment, the service department replaced my tire in less than 60 minutes. Great service, I highly recommend this dealership f On Saturday, with no appointment, the service department replaced my tire in less than 60 minutes. Great service, I highly recommend this dealership for service. More

As always, consistent excellent service. Brought my 3.0 TDI for recall and some minor service, Antonio took care of me and my car. Excellent service as always thank you Antonio! Brought my 3.0 TDI for recall and some minor service, Antonio took care of me and my car. Excellent service as always thank you Antonio! More

Antonio is an awesome service adviser. The service department is friendly, kind and considerate! Antonio always has a smile on his face and very welcoming! I recommend this service departmw The service department is friendly, kind and considerate! Antonio always has a smile on his face and very welcoming! I recommend this service departmwnt 10/10 More

Survey response Service department employees were friendly professional and respectful of my concerns I was taken care of timely my car issue I was there for was fixe Service department employees were friendly professional and respectful of my concerns I was taken care of timely my car issue I was there for was fixed and taken care of More