Lokey Volkswagen - Service Center

Excellent! Got what I needed and was able to leave fast. Friendly staff and easy process to maneuver, which is especially important in a market where customers a Got what I needed and was able to leave fast. Friendly staff and easy process to maneuver, which is especially important in a market where customers are likely to be taken advantage of and decieved. I felt neither of the aforementioned. I would reccommend. More

Fast and friendly Very good service. Prompt service. Gave me a list of upcoming services I will need. Also gave me pricing as well. I would recommend to my friends. Very good service. Prompt service. Gave me a list of upcoming services I will need. Also gave me pricing as well. I would recommend to my friends. More

We will be back for our oil changes, but nothing additional Lokey recommend repairs to our vehicle that two other repairs shops told us were unnecessary. They told us our front brakes were at 15% and found they Lokey recommend repairs to our vehicle that two other repairs shops told us were unnecessary. They told us our front brakes were at 15% and found they were at 60%. They also insisted on a coolant flush, and another shop showed us our coolant test to be perfect and done recently. We are on budget as,most families are, and feel they took advantage of our car in disprepair. It is so hard to trust a mechanic, but Lokey has lost our faith. More

Wheel lock removal All staff were extremely Knowledgeable ,friendly and polite service from start to finish! Spoke on phone before visiting as well as on site..thank you All staff were extremely Knowledgeable ,friendly and polite service from start to finish! Spoke on phone before visiting as well as on site..thank you for you service! More

Good service, great customer service I purchased my car in 2013. And have good experiences every time I get my car serviced. Good customer service. Great people. When I buy my next car it I purchased my car in 2013. And have good experiences every time I get my car serviced. Good customer service. Great people. When I buy my next car it will at this location More

Everything went excellent! I didn’t like when I seen my car return to the service dept. and I was waiting 15+ mins before I got it back, when other cars pulling in were being he I didn’t like when I seen my car return to the service dept. and I was waiting 15+ mins before I got it back, when other cars pulling in were being helped and my car was there. I’ve been to other dealers and this just wasn’t it for me, but overall the experience was good. More

Light repair I had to have a brake light changed with out an appointment after having car serviced at auto body shop. Antonio was very happy to help, car was in an I had to have a brake light changed with out an appointment after having car serviced at auto body shop. Antonio was very happy to help, car was in and out within 15 minutes. More

Slowest oil change with the rudest service advisor Antonio the service advisor is rude and not at all helpful. My appointment for an oil change and tire rotation was at 8:30 I never received a call reg Antonio the service advisor is rude and not at all helpful. My appointment for an oil change and tire rotation was at 8:30 I never received a call regarding my car. I finally called the service department to find out Antonio was with a customer. When he called me he had an attitude and wondering why I was calling. Well they supposedly had been working on my car for 6 hours for something I should have gone to an instant place for. Antonio then tells me my rear brakes failed but at this time it wasn’t going to be done since they had done them 10,000 miles ago. When I did show up to get my car it was buried behind a bunch a cars and I was left to wait and this always happens here. The set up for service and getting the customers out is terrible. They also left the driver side door dirty with grease. More

Laziness or forgetfulness Last time I had my oil changed they forgot to put my sticker on my windshield.which everyone knows doing a oil change and printing a sticker come hand Last time I had my oil changed they forgot to put my sticker on my windshield.which everyone knows doing a oil change and printing a sticker come hand in hand.So the very next time I bought my car in.i purposely told the service guy to make sure the tech prints a sticker and put it on windshield.well I picked up my car and again no sticker.lol what are they smoking back there.makes me question there quality of work if they can repeatedly forget something so easy. More

Service review Staff was courteous and let us know what was going on and what needed to be done in a timely manor. I like that they wash my car. Staff was courteous and let us know what was going on and what needed to be done in a timely manor. I like that they wash my car. More