Lokey Volkswagen - Service Center

First class, first time and everytime Always make me feel like family. Kyle and Antonio run a smooth operation. Kudos! Loaner car has my wife wanting a new Tiguan, but has to wait anoth Always make me feel like family. Kyle and Antonio run a smooth operation. Kudos! Loaner car has my wife wanting a new Tiguan, but has to wait another year. More

new spark plugs & oilchange getting this auto maintenance was a pleasant experience. antonio was pleasant and knowledgeable. the work was done in a reasonable amount of time. getting this auto maintenance was a pleasant experience. antonio was pleasant and knowledgeable. the work was done in a reasonable amount of time. the waiting area i considered to be exceptional. More

The people at the front desk 😀 Upon entrance to the service center I was greeted by a man at the front desk. He was very kind and courteous to give me a shuttle service if I did not Upon entrance to the service center I was greeted by a man at the front desk. He was very kind and courteous to give me a shuttle service if I did not want to wait in the lounge. Luis our shuttle service driver was kind enough to take us to a nearby restaurant and we enjoyed some lunch. He was there within 10 minutes to pick us back up to bring us back to the dealership to find the car waiting and ready. More

Well-tuned production I brought my car from Lakeland to Clearwater/Largo to have it serviced at Lokey. Having past experiences that have been wonderful, I was grossly disa I brought my car from Lakeland to Clearwater/Largo to have it serviced at Lokey. Having past experiences that have been wonderful, I was grossly disappointed with my local VW dealership. I brought it to Lokey and once again your staff including Eric exceeded my expectations! We will be back again! having past experiences that have been wonderful, I was grossly disappointed with my local VW dealership. I brought it to Lokey and once again your staff including Eric exceeded my expectations! We will be back again More

CPO warranty is misleading No where on the CPO we recieved does it state that every time you have to bring the car in for warranty work there is a $50 deductible. It clearly sa No where on the CPO we recieved does it state that every time you have to bring the car in for warranty work there is a $50 deductible. It clearly says it covers 100% of parts and 100% of labor. If we have to bring it back in 3-4 times in the first year of ownership and have to pay $200 in deductibles, how does that equate to 100% covered. The deductible should be on the sticker of the CPO, not buried in fine print in some other document that was never delivered at sale. To me 100% covered means $0. Very shady at best. More

Oil change good It was fine but as I have been a Lokey VW customer for 7 years and my husband a Lokey Nissan customer for 15 years, I would have liked to have a comp It was fine but as I have been a Lokey VW customer for 7 years and my husband a Lokey Nissan customer for 15 years, I would have liked to have a comp oil change. I leased the vehicle in Jacksonville as the GM of Tom Bush all cars is a Family friend More

Amazing Service Thank you Antonio A week ago transiting from Tampa to my new job in Tampa across the Causeway my coolant light on my 2012 bottle suddenly came on. Luckily I was close t A week ago transiting from Tampa to my new job in Tampa across the Causeway my coolant light on my 2012 bottle suddenly came on. Luckily I was close to the gas station on the west side where I immediately pulled in. I purchased some coolants & observed it leaking out the bottom of my car at an alarming rate. I immediately called Lokey Service and was connected to Antonio. Being totally stressed out about not missing a day of work on my 1st week at my new job after being an elder IT Engineer unemployed for a significant period of time, Antonio immediately assured me that Lokey has me covered. Antonio offered a tow but due to the rush hour timeframes, I might not arrive during service times. At this point I was 5 miles away from Lokey on 19. I asked if I could but the required fluids & try to make it myself. Antonio replied that it is not recommended but perhaps possible. He stated that when the coolant light came on I’d have to immediately pull over & fill up. After purchasing 5 gallons of filtered water, I made the 2 hour 5 mile journey. Antonio was waiting with a Passat loaner & stated, we’ve got you covered Mr. Baker. Go home, relax, and God bless. I’ll call you tomorrow. I made it to work & received a call from Antonio the next afternoon station that the failing part was the evaporative cooling item. Antonio stated that I only had a very small deductible due to the service plan that Tanaka recommended during purchase & to come in after work & he will take care of me. I arrived after work returning the loaner & within 5 minutes was back in my fine vehicle with a final thank you Mr Baker & God bless. More

Car overstayed at dealership. Not fixed, other pto Where do I start? Few months ago I bring my 2015 Jetta with 58k miles on it in, coz of water leaking into trunk lid, Lokey keep car for two weeks, cha Where do I start? Few months ago I bring my 2015 Jetta with 58k miles on it in, coz of water leaking into trunk lid, Lokey keep car for two weeks, charge me 400 bucks to change trunk opener. Few weeks ago, the problem re-occurs. I take car back in, they keep it for almost two weeks, don't return calls, then eventually tell me to go pick it up that they can't duplicate the problem. They give me back my car dirty, and with what appears to be a huge scratch down the left side like someone leaned on it, or slid a box down it or something, some one had also been smocking in it, and as I drive down the road with windows open to get rid of smoke smell, I discover my horn doesn't work, so I go back, they charge me $209 to fix the horn, which had been working when I took car in. I won't be buying a VW again, and If I did, I certainly won't be taking it to Lokey VW Clearwater. More

excellent service, on all levels from the phone receptionist, Veronica, to the shuttle driver to the service advisor, Antonio, the service experience was exceptional. A truly plea from the phone receptionist, Veronica, to the shuttle driver to the service advisor, Antonio, the service experience was exceptional. A truly pleasant experience (wasn't expecting that!!) Of course including the mechanic! More

good, quality work knowledgeable mechanics for the diagnostic of a special problem; on time work; courteous advisers, flexible in providing loaner, I salute the mech knowledgeable mechanics for the diagnostic of a special problem; on time work; courteous advisers, flexible in providing loaner, I salute the mechanics for working in this kind of sweltering weather conditions More