Lokey Volkswagen - Service Center

Fast and friendly Had a check engine light on, a local mechanic was unable to diagnose the issue properly so I called the service center to make an appointment. They sc Had a check engine light on, a local mechanic was unable to diagnose the issue properly so I called the service center to make an appointment. They scheduled me early the next morning. My car needed a lot of work, which was completed by 3:30 p.m. the same day! So far the car drives great and I am happy with the service. More

The best dealership in Clearwater Overall just a great company that cares about their reputation and service record. I bought a Jeep Compass from them and Joe help me get everything ta Overall just a great company that cares about their reputation and service record. I bought a Jeep Compass from them and Joe help me get everything taken care of. Easy, fast, and fair. I recommend them to anyone. More

Best place ever Always there to help work with you go out of their way to give the best deal services very clean dealership lot of automobiles to choose from opens ea Always there to help work with you go out of their way to give the best deal services very clean dealership lot of automobiles to choose from opens early and closes late. More

Eric is great!!! Eric is a great guy to work with. He helped me take care of my old Passat and now he helps me with my new Tiguan! He is courteous and everything was s Eric is a great guy to work with. He helped me take care of my old Passat and now he helps me with my new Tiguan! He is courteous and everything was seamless! More

Recall issue Went in for a air bag recall. They scheduled me for 8:30am. Confirmed the day before via text messaging. Great. I arrived at the dealership 8:05am. W Went in for a air bag recall. They scheduled me for 8:30am. Confirmed the day before via text messaging. Great. I arrived at the dealership 8:05am. Was told it would take 1 hour to 1.5 hours to repair. i decided to wait. around 10:00am i noticed my car outside. I asked the service guy if my car is ready he said no its inside. So at 10:15 he said the car is ready. A man pulled the car up and i asked him why is the car wet? He didn't understand so i asked the service guy. he snapped back at me they washed it. Well the skylight was open i said. Now all water is inside the car and this is a hardtop convertible with sensitive components to water. The service guy said ill just wipe it down... left with water dripping from the roof. They also stated that they TOPPED OFF ALL FLUIDS. They didn't as i purposely left the windshield fluid low and took out some antifreeze from the reservoir. THEY CHECKED NOTHING. More

Air conditioning This dealership is amazing and extremely helpful. Eric was very thoughtful about my time and my air is fixed and never been colder. Thank you for a a This dealership is amazing and extremely helpful. Eric was very thoughtful about my time and my air is fixed and never been colder. Thank you for a awesome job. Highly recommended. More

Oil change It should not take the service department 4-5 hours to complete an oil change and tire rotation. It is hard to get a hold of the dealership and servi It should not take the service department 4-5 hours to complete an oil change and tire rotation. It is hard to get a hold of the dealership and service department because you have to schedule through someone else and then call the dealership and can not get a hold of the adviser or someone in service to ask for an update. More

new key fob purchased a new key fob and had to have it programmed. we were in and out in less than half an hour. would recommend to others. purchased a new key fob and had to have it programmed. we were in and out in less than half an hour. would recommend to others. More

SUPER Customer Service At first we had someone who must’ve been new and not aware of all policies but once Antonio stepped in all was great. He personally took control of th At first we had someone who must’ve been new and not aware of all policies but once Antonio stepped in all was great. He personally took control of the situation and followed up as promised in a couple days. This is my daughters first car and Lokey VW delivered excellent service even though we didn’t buy her car there. Thank you again Antonio! More

Really Bad VW Service Appt. I Came from Tampa & had a waiting appt at 11am that was to take 2hrs. The adviser said it should take about 1.5hrs. At 2pm my car had not moved. He t I Came from Tampa & had a waiting appt at 11am that was to take 2hrs. The adviser said it should take about 1.5hrs. At 2pm my car had not moved. He then offered me a car to drive & my car should be done in an hour but it was a Nissan. At 5pm they were still working on my car & they said they needed more time. ALL MY CAR NEEDED WAS AN OIL CHANGE, TIRE ROTATION & A COUPLE OF TINY WARRANTY JOBS TO BE LOOKED AT. 6 HOURS TO DO THIS !!!!!!!!!!!! Never had a follow up call or had a survey because the adviser new something was wrong. More