
Lombard Ford
Barkhamsted, CT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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I purchased my first extended warranty from Lombard Ford in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. E in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. Emma has always been very personable. professional and helpful in all regards. I highly recommend Lombard Ford warranty services and Emma and will continue doing business with the as long as I'm able! More
A very well run dealership. I could bring my vehicles to a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. More
My second extended warranty with Lombard. Emma and Jack great to work with. Wonderful having real live person answer phone! Have recommended to others. great to work with. Wonderful having real live person answer phone! Have recommended to others. More
This was a difficult experience! It definitely could have been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to get it fixed correctly! Once the truck was fixed I found out from George that they had received 2 defective cameras which they installed and then found out were not working and thus, I had to wait for a 3rd one so that they could fix the original problem. I was never given this information from the beginning. The process for repair was time consuming but I would not have gotten upset if I knew what was happening with the camera situation. Polly came to my rescue when she took over the repair and then I had excellent communication and knew what was happening with the repair to my truck. She does an outstanding job all of the time. She cares about her customers and treats them with great respect. I have been using this dealership for over 10 years and have always been satisfied with the quality of the service work that has been performed on my trucks. I actually purchased a truck from you. I sincerely hope that I will receive quality service every time I come. More
Excellent service! Very customer focused and they have you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! More
Polly is always a joy to work with. I have a Ford dealer within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. More
The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More
First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More
Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More
Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a business that still knows their priorities! More