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Lombard Ford
Barkhamsted, CT
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,167 reviews
August 09, 2021
I purchased my first extended warranty from Lombard Ford in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. E in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. Emma has always been very personable. professional and helpful in all regards. I highly recommend Lombard Ford warranty services and Emma and will continue doing business with the as long as I'm able! More
by ronl3991
Employees Worked With
August 06, 2021
A very well run dealership. I could bring my vehicles to a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. More
by Gk
Verified CustomerAugust 06, 2021
My second extended warranty with Lombard. Emma and Jack great to work with. Wonderful having real live person answer phone! Have recommended to others. great to work with. Wonderful having real live person answer phone! Have recommended to others. More
by Charlotte M
August 05, 2021
This was a difficult experience! It definitely could have been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to get it fixed correctly! Once the truck was fixed I found out from George that they had received 2 defective cameras which they installed and then found out were not working and thus, I had to wait for a 3rd one so that they could fix the original problem. I was never given this information from the beginning. The process for repair was time consuming but I would not have gotten upset if I knew what was happening with the camera situation. Polly came to my rescue when she took over the repair and then I had excellent communication and knew what was happening with the repair to my truck. She does an outstanding job all of the time. She cares about her customers and treats them with great respect. I have been using this dealership for over 10 years and have always been satisfied with the quality of the service work that has been performed on my trucks. I actually purchased a truck from you. I sincerely hope that I will receive quality service every time I come. More
by DAVECAPALDO
Employees Worked With
Polly Brancato
August 02, 2021
Excellent service! Very customer focused and they have you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! More
by kayladuga
Employees Worked With
Alan Katz
August 02, 2021
Polly is always a joy to work with. I have a Ford dealer within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. More
by GIOCAB
Employees Worked With
Polly Brancato
August 02, 2021
The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More
by Bfauch
Employees Worked With
Polly Brancato
July 31, 2021
First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More
by KFRANSON1313
Employees Worked With
July 30, 2021
Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More
by susanne619
Employees Worked With
July 29, 2021
Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a business that still knows their priorities! More
by JDC58
