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Lombard Ford

Barkhamsted, CT

4.8
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,167 reviews

August 09, 2021

I purchased my first extended warranty from Lombard Ford in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. E More

by ronl3991
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

A very well run dealership. I could bring my vehicles to a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. More

by Gk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Aug 06, 2021 -

Lombard Ford responded

We appreciate that you drive further to use us for your Service. Thank you for sharing your thoughts. Your Friends at Lombard Ford

August 06, 2021

My second extended warranty with Lombard. Emma and Jack great to work with. Wonderful having real live person answer phone! Have recommended to others. More

by Charlotte M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack
August 05, 2021

This was a difficult experience! It definitely could have been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to More

by DAVECAPALDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Polly Brancato
August 02, 2021

Excellent service! Very customer focused and they have you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! More

by kayladuga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Katz
Aug 02, 2021 -

Lombard Ford responded

Thank you both so much for your business and for being so pleasant. We're happy you love your Explorer and believe you will for a long time. Never hesitate to contact us with any questions or concerns. Take care, and we wish you the best with your new edition to the family. Your friends at Lombard Ford

August 02, 2021

Polly is always a joy to work with. I have a Ford dealer within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. More

by GIOCAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Aug 03, 2021 -

Lombard Ford responded

We're always glad to see you. Thank you for your 20 years of business. See you next visit... Your friends at Lombard Ford

August 02, 2021

The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More

by Bfauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Aug 03, 2021 -

Lombard Ford responded

What a nice review. Thank you Bob. Glad to hear you are treated like a person and not a number. Thanks for any recommendations as well. Your friends at Lombard Ford

July 31, 2021

First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More

by KFRANSON1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More

by susanne619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a More

by JDC58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad and John
Jul 30, 2021 -

Lombard Ford responded

Thank you for your praise of our Service Dept. We try our hardest to ensure every one has a good experience when they visit. We truly appreciate you traveling out of your way to do business with us. Your friends at Lombard Ford

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