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Lombard Ford
Barkhamsted, CT
1,121 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,121 reviews
April 22, 2021
What a great group! From Service Technician to Customer Service. I will always return to Lombard Ford for all my future auto and truck needs. Service. I will always return to Lombard Ford for all my future auto and truck needs. More
by LBODAMER
Verified Customer
Helpful April 19, 2021
Great and polite people to work with throughout my whole experience. From start to finish the staff and especially Barbara Dew helped me very much experience. From start to finish the staff and especially Barbara Dew helped me very much More
by ofpd10
April 16, 2021
Polly really goes all the way to ensure cutomer service is at its best I couldnt expect more a more courteous and helpful person to help with the service of my ford trucks is at its best I couldnt expect more a more courteous and helpful person to help with the service of my ford trucks More
by C.serv01
April 15, 2021
Great service department! The mechanics are great and do a wonderful job on your vehicle. The employees are very friendly and caring. The prices are reasonable too. Just an awesome experience! a wonderful job on your vehicle. The employees are very friendly and caring. The prices are reasonable too. Just an awesome experience! More
by FAYLEE0538
Employees Worked With
April 14, 2021
Always a pleasure to deal with, get me in a fast time and happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues handled out. More
by HENRY110
April 14, 2021
Lombard has a knowledgeable and friendly staff who can always address our needs in a timely fashion. They communicate with us and we have received great service. always address our needs in a timely fashion. They communicate with us and we have received great service. More
by Jamie P
Employees Worked With
Polly Brancato, Mark Hoxie
April 08, 2021
I was very happy with the amount of time it took to get my car serviced. This is the best dealership I have dealt with. my car serviced. This is the best dealership I have dealt with. More
by Carmington1
April 07, 2021
Great Experience. Would do business again .Upfront , Transparent, No pressure,, Quality Products , Reasonable Pricing . Largest selection of pre owned Mustangs available in Connecticut and Massachusetts Transparent, No pressure,, Quality Products , Reasonable Pricing . Largest selection of pre owned Mustangs available in Connecticut and Massachusetts More
by r.talevi
Employees Worked With
Michael Mans, Daniel LoRusso
April 06, 2021
Jeffrey I'm going to express my opinion. Maybe I'm just venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership in Torrington. Then maybe 5,000 into it tranny goes then tranny repair goes wrong ( tranny repair shop) bc 2 wires were crossed... Ford repairs... couple months later I bring to Lombard Ford for oil change (suppose to be a package deal... rotate,top...) weeks later coolant light comes on I fill, service tech did not rotate tires(wait til spring) then oil cooler goes which oddly enough is next to oil filter (recent oil change) I wait almost a week for parts (plural?) not kit? .. then after I finally get my car back I drive out of parking lot I'm on empty ( wasn't that way when I brought it in) and all I hear are brakes grinding. I almost turned around bc they were that bad. I get home I look and my disc(rotors) completely rusty... how? 🤷♀️ and now my car is making a noise when I come to a stop or turn at slow speed. Seriously? I just had my car aligned, balanced rotated and inspected by another shop before bringing to u bc of oil leak so I'm very distraught. My experience was disappointing to say the least. More
by VICTORIA_SKY
Employees Worked With
Jeff Ingraham
April 02, 2021
Emma is very helpful, kind and patient. I have insured 3 vehicles with her and I would never go elsewhere. Emma always gives me the best possible price and very good service. vehicles with her and I would never go elsewhere. Emma always gives me the best possible price and very good service. More
by ljmoya
Employees Worked With
