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Lombard Ford

Barkhamsted, CT

4.8
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,166 reviews

May 16, 2019

Courteous, clean, helpful. Steve and Lombard Service staff are always helpful and a pleasure to deal with. Makes the drive from Milford worth it. No regrets. Great dealership. H More

by AnthonyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jones, Barbara Dew, Steve Knox
May 16, 2019 -

Lombard Ford responded

Thanks again Anthony for all your gracious remarks. Sooo happy to hear you're happy! And appreciate you traveling a distance to get here. Always be sure to stop by and say HI to folks in Sales. Your friends at Lombard Ford

May 16, 2019

The best experience I have ever had at a dealership I was in the market for a gently used mustang- wanted a convertible stick GT premium (there were 3 within 500 miles of me in NJ). We handled everythin More

by David Fanelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mans, Barbara Dew
May 17, 2019 -

Lombard Ford responded

We're at a loss for words to express our appreciation for taking the time and effort to share your views David. You were the one that made the experience so extraordinary. Your enthusiasm for the Mustang was infectious. While we have been selling Mustangs for years, and understand folks are happy when they leave, you just confirmed to us, and others that we have great vehicles and equally great employees. Thank you soooo much. Look forward to seeing you again one day. Enjoy the Mustang, and be safe! Your friends at Lombard Ford

May 13, 2019

Fair negotiation - great inventory. No Games! I saw the truck on line and it had everything I was looking for (color, options, etc). I went in for a test drive. They did not waste one minute of More

by mibeaulieu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
May 14, 2019 -

Lombard Ford responded

Sometimes buying a truck is just that easy. If you come to Lombard Ford. :) It's our mission NOT to waste your time and ours. If a customer is upfront with us, we in turn are upfront with the customer. You told us what you wanted and we made it happen. We promise we will treat any one you recommend to us with the same caliber of service you received. Your friends at Lombard Ford

May 14, 2019 -

Lombard Ford responded

Sometimes buying a truck is just that easy. If you come to Lombard Ford. :) It's our mission NOT to waste your time and ours. If a customer is upfront with us, we in turn are upfront with the customer. You told us what you wanted and we made it happen. We promise we will treat any one you recommend to us with the same caliber of service you received. Your friends at Lombard Ford

May 13, 2019

ESP Plans Purchased my ESP plan through Lombard Ford, I had some questions and needed to call them. Emma answered and was very pleasant to deal with. She was ab More

by Happy Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Lombard Ford responded

Thank you so much for sharing your thoughts, we strive to make this painless for our customers, so having the knowledge handy certainly helps with that. Thank you again for your business, and for taking the time to give us a review!

May 10, 2019

Excellent service and honest business practices Just purchased a used mustang GT. The car is like new, 2016. This is the place to go if you want a quality mustang at a fair price. They have quite th More

by RedGT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike the financial guy and Mr. Lombard, Mark Jones
May 10, 2019 -

Lombard Ford responded

We're called the Mustang King for a reason! We're very proud of our Mustangs as you can attest. Thank you sooo much. We like to think we treat everyone like we've known them for life. The best part of the job is making new friends, and you are now considered a friend! You bought that GT at the perfect time to have fun with it. Be safe. :Your friends at Lombard Ford.

May 07, 2019

Great mustang at at super price Stopped to look at used Mustangs and very glad we did. Great selection,great prices and a super group to work with. From financing,to personal touche More

by Cmehaffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
May 10, 2019 -

Lombard Ford responded

We're very glad you stopped by too. You both were such a pleasure to work with. Nice to know you made it home safe and happy. You're welcome to give us a call with any questions or concerns. Thanks again for every thing. Your friends at Lombard Ford

May 07, 2019

Fantastic Service! Emma's the best! Very patient and thorough. I would give her a few more stars than 5, if they were there! Thanks again Richard G. Bristol More

by Rbristol1!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 10, 2019 -

Lombard Ford responded

Thank you for all of the stars! We can't thank you enough for your business, and taking the time for this review, and we strive to give our customers the best experience possible :-)

May 06, 2019

Found what I wanted quickly and smooth sales process. Needed a vehicle quickly and Lombard was able to find exactly what I wanted quickly. I was specific about what I wanted and they looked until they fou More

by jualwatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jones
May 07, 2019 -

Lombard Ford responded

We're glad you found us sir. And even more glad we could find exactly what you wanted. It's a handsome truck that we're sure you will enjoy for a long time. We'll always be here for you! Your friends at Lombard Ford

April 29, 2019

Excellent car buying experience!!! The most thorough and informative experience buying a vehicle I have ever had. The staff were great. Very patient and attentive, friendly and knowledg More

by dhp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mans, Daniel LoRusso
May 07, 2019 -

Lombard Ford responded

We do have a lot of fun here. Among ourselves and especially with our customers. A dealership and sales people don't need to add to the stress of buying a vehicle. You're always welcome to come and join in the fun. Your new friends at Lombard Ford

April 27, 2019

Awesome experience! This is one of the best experiences i've ever had purchasing a car. Right from the start. The internet manager Barbara was very nice and diligent wi More

by krpman2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Barbara Dew
Apr 29, 2019 -

Lombard Ford responded

That is quite the compliment sir. I remember you telling me Saturday that you have bought a lot of vehicles in your life. Nice to know we stand above those experiences. We'll treat your friends and relatives the same. Enjoy your newest addition to your family of vehicles. You bought it just in time to enjoy it before storing it. Your friends at Lombard Ford

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