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Lombard Ford - Service Center

Barkhamsted, CT

4.7
463 Reviews
Call Service Center (855) 615-1717

463 Reviews of Lombard Ford - Service Center

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May 10, 2022

On one hand, I appreciated the service staff assessing the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car More

by dw
Recommend Dealer
No
Employees Worked With
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Lombard Ford responded

dw responded privately on 5/11/22 10:07 AM I should have been more clear. Lombard quotes replacement of the fuel pump and the control module. The other Ford dealer determine the pump to be in good working order so I did not need it and the labor to pull the tank to replace. Bottom line was that the quotes were not apples to apples, which explains the difference. I do not believe the higher quote was meant to gouge the customer...it was simply a case a mis-diagnosis of the pump. If I had the $1400, I would have authorized the repair. It has illuminated the need for second opinions for me. I have no malice toward Lombard or its employees. I appreciate you giving me more details. You were passing threw with your daughters car and needed us to take a quick look it. the fuel pump was worst case scenario based on the information and the quick look we took on her car. That explains the price difference and im glad you were able to get it fixed at a shop closer to were you live and that only the control module needed to be replaced at this point.

May 09, 2022

Once again, a wonderful experience with a the Lombard Ford service department. The service manager is courteous and knowledgeable. Thank you. More

by Debra Paris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2022

Great service and reliable. Good communication all throughout. I will definitely be returning back to Lombard Ford. More

by ALYSSA77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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May 12, 2022 -

Lombard Ford responded

We will be glad to see you again. Glad to hear you had a good experience here. Until we meet again.... Your friends at Lombard Ford

May 03, 2022

Could not be happier with my appointment at Lombard Ford. I will definitely come back with my service needs More

by llylaclama
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

Lombard Ford responded

Thank you for your review. We'll strive to make your next appointment a happy one as well. Thank you for your business. Your friends at Lombard Ford

April 26, 2022

Easy to make an appointment, and they kept me fully informed about the service work and recommended future service. More

by ctdookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

Lombard Ford responded

We certainly appreciate you taking the time to share your experience with others. Thank you for your business. We look forward to seeing you again. Your friends at Lombard Ford.

April 21, 2022

Service has always been very good. No complaints, always accommodating , pleased with the service work that has been done More

by gnebel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the staffs names
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Apr 21, 2022 -

Lombard Ford responded

We appreciate the time you took to drop us a line! We're glad we were able to take of you in such a fashion. You're always welcome here. Your friends at Lombard Ford

April 07, 2022

Kyle was great with dealing with my recent recall. Also came out to explain my other car issues that I am concerned about. More

by jvaczy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Apr 08, 2022 -

Lombard Ford responded

Kyle is fairly new to our Service Dept., and by the reviews he receives, apparently he is fitting in quite well. Thank you for taking the time to share your experience with others. We appreciate your business. Your friends at Lombard Ford

April 06, 2022

everyone was very nice and informative. waiting for feedback on transfer case leak. very efficient More

by JANGIOIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Apr 07, 2022 -

Lombard Ford responded

Glad to hear everyone was very nice, and informative. We strive to put our best foot forward. Hope we have only good news about the transfer case. Thank you for using Lombard Ford for your service needs. Your friends at Lombard Ford

April 02, 2022

Great service, as usual. Been going to this dealership for 7 years. Thank you very much. More

by jv.man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Apr 04, 2022 -

Lombard Ford responded

You are welcome very much! So good to have you as a longstanding customer. We always appreciate your business. Take care. Your friends at Lombard Ford

March 23, 2022

Lombard Ford service department is excellent. Knowledgeable and friendly service manager. Proficient mechanics. Happy to have my car fixed. Always a great experience! More

by Debra Paris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lombard Ford responded

We're happy that you're happy. Thank you for your business. We try to stick to a high standard here at Lombard Ford! Your friends at Lombard Ford

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