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Lone Star Toyota of Lewisville
Lewisville, TX
748 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 748 reviews
May 24, 2025
I scheduled an appointment 5 days an advance, but it took 3 hours for an oil change. Very disappointed. I only recommend this dealership, despite this incident, because it normally completes routine servi 3 hours for an oil change. Very disappointed. I only recommend this dealership, despite this incident, because it normally completes routine service between an hour and 90 minutes. More
by OLIVIA23
Employees Worked With
Stefan Walton (Service) - Excellent
May 19, 2025
I have been here since purchased the vehicle and services provided are superb! Joey was so helpful in understanding the issues and recommended me with his excellent knowledge. He has taken great care of my c provided are superb! Joey was so helpful in understanding the issues and recommended me with his excellent knowledge. He has taken great care of my car servicing. More
by bobkanap
Employees Worked With
Joey Glover
April 28, 2025
Bilal and Ibrahim were amazing. They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped m They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped my family and I and made us happy in any way possible. Very great communication and service. Highly recommend bilal and Ibrahim. More
by alsaaidi
Employees Worked With
Bilal jooma/ ibrheem
February 27, 2025
Serious Concerns with Lone Star Toyota of Lewisville I recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremel recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremely disappointing and concerning. Despite repeated assurances, I still have not received my final sales agreement and essential purchase documents. Additionally, the dealership has not responded to my questions about how to obtain my license plates and registration, which is critical because I’ve moved to another state. This issue goes beyond poor customer service; dealerships are legally required to promptly provide final documentation, including titles and registration paperwork. Without these documents, I’m facing significant complications with registering my vehicle, obtaining proper insurance, and driving legally in my new state. Refusing or delaying these documents could be a violation of consumer protection laws and suggests potentially questionable business practices. I strongly urge Lone Star Toyota of Lewisville to immediately address this situation. If the issue continues unresolved, I will escalate the matter to the dealership manager, file a formal complaint with the Texas DMV, and consult legal counsel. Based on this experience, I unfortunately cannot recommend Lone Star Toyota of Lewisville to other buyers. More
by bbaz
Employees Worked With
Genesis
