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Lone Star Toyota of Lewisville
Lewisville, TX
746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2025
Bilal and Ibrahim were amazing. They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped m They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped my family and I and made us happy in any way possible. Very great communication and service. Highly recommend bilal and Ibrahim. More
by alsaaidi
Employees Worked With
Bilal jooma/ ibrheem
February 27, 2025
Serious Concerns with Lone Star Toyota of Lewisville I recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremel recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremely disappointing and concerning. Despite repeated assurances, I still have not received my final sales agreement and essential purchase documents. Additionally, the dealership has not responded to my questions about how to obtain my license plates and registration, which is critical because I’ve moved to another state. This issue goes beyond poor customer service; dealerships are legally required to promptly provide final documentation, including titles and registration paperwork. Without these documents, I’m facing significant complications with registering my vehicle, obtaining proper insurance, and driving legally in my new state. Refusing or delaying these documents could be a violation of consumer protection laws and suggests potentially questionable business practices. I strongly urge Lone Star Toyota of Lewisville to immediately address this situation. If the issue continues unresolved, I will escalate the matter to the dealership manager, file a formal complaint with the Texas DMV, and consult legal counsel. Based on this experience, I unfortunately cannot recommend Lone Star Toyota of Lewisville to other buyers. More
by bbaz
Employees Worked With
Genesis
February 27, 2025
I was given a final out the door price in both text and email, which I still have but after I made the 3 hour drive to make the purchase. The finance department associate Milton (MJ) took my down payment i email, which I still have but after I made the 3 hour drive to make the purchase. The finance department associate Milton (MJ) took my down payment in cash and didn't apply it towards my loan amount, but did list it in the contract as cash. The final amount financed ended up being the full amount without deducting my down payment. I contacted the used car manager Rod, whom I also have texts, phone calls and emails from, to try to resolve this issue but his response was to claim it was for taxes. I have proof of everything I say here. More
by blue enigma
Employees Worked With
Rod Ayers
