Lone Star Toyota of Lewisville

I had an appointment for 9 am. When I got there no one came out to greet me or take my name. After a few minutes I asked a lady with a car in front of me if she had been helped. She said she had been ther came out to greet me or take my name. After a few minutes I asked a lady with a car in front of me if she had been helped. She said she had been there for five minutes and seen no one. After a few more minutes we asked one of the men who drove the cars to the shop if anyone was there. He said he would go in and try to find someone. By this time a third car had arrived and the gentleman asked me where everyone was after waiting a few minutes. Finally at that point a service advisor came out to assist the first car. A few minutes later a young lady came out and said the service Advisors’s were all busy but she would take my information so I could go She took my name and found my information but had my land line listed. I gave her my cell and she said the service advisor would call me in few minutes with what was needed. I then left with my wife in our other car and we shopped until 11am. By then I was upset that it had been two hours and I hadn’t heard anything. I called the dealership and after about five minutes a lady said they dad sent a text previously to my land line which obviously hadn’t gone through. She said they would send me a text on my cell phone with what needed done and for me to mark what I agreed to and sent it back. I still hadn’t talked to the service advisor. Around 11:40 I remembered I hadn’t told anyone about a coupon I had and called the service advisor’s direct line that had been on the text. The phone rang over 20 times without anyone answering or rolling over to anyone else. I finally gave up. Later between 1 and 2 I tried again and the service advisor picked up right away. He said the car was nearing completion and at the very worst would be ready by 3:30. I told him I would be there between 4 and 5 to make sure it was done. I got there at 4 and paid the bill and the advisor Stefan said the car would be right out. I went outside to wait for my car and after 10 minutes went back in and asked where my car was. He said it was just coming out of the wash and should be there any minute. I went back out to wait and another car had driven in for service. No one had come out to greet him. He asked where everyone was and said he had to wait a long time the week before Finally at 1:25 twenty five minutes after I arrived my car was brought out. More

Service was timely, they washed my car, and the person that assisted me was awesome. I also love the Toyota Care Package (I think that’s what it’s called). that assisted me was awesome. I also love the Toyota Care Package (I think that’s what it’s called). More

All was great Xavier and Andres took very good care of us we really like the Toyota brand we have owned six Toyota so far we really like the Toyota brand we have owned six Toyota so far More

Worst experience in my car purchase and car deal. I will never buy from this dealership or refer anyone. I have yet to hear back after complaint.... never buy from this dealership or refer anyone. I have yet to hear back after complaint.... More

Replaced my battery in a timely manner with one at a very reasonable price. excellent service at a reasonable price. Seems that Toyota really does match price. reasonable price. excellent service at a reasonable price. Seems that Toyota really does match price. More

Great service experience; Fastino did an outstanding job for me - his professionalism and courtesy really exceeded my expectations. He did an excellent job in explaining all necessary services and charges s for me - his professionalism and courtesy really exceeded my expectations. He did an excellent job in explaining all necessary services and charges so that I had no confusion about what they were going to do. More

Excellent customer service - always high quality work. Easy to schedule, up front pricing, ready when they say it will be. I highly recommend this dealership! Easy to schedule, up front pricing, ready when they say it will be. I highly recommend this dealership! More

My car was tow today because it died and wouldn’t start. Upon arriving at the dealership I was immediately approached by Michael in the service dept, he was polite, professional and very quick to ta start. Upon arriving at the dealership I was immediately approached by Michael in the service dept, he was polite, professional and very quick to take care of my situation which required a battery replacement. I asked him to check what other service my car needed and he showed me what all was required to keep the car up to date on maintenance. While it was all going to be too expensive at the moment he suggested the most important repairs to which we both agree. He had the car done pretty quick and I was very happy. I was pretty estresa when I arrived. He also had the car washed. Thank you Michael and Toyota. I bought several cars from that dealership since it first open under different owner. More

Very courteous staff and quick to fix the problem. I was surprised that they fixed my vehicle and gave it a tune up in less than 24 hours. Glen was excellent in explaining everything that needed to be done surprised that they fixed my vehicle and gave it a tune up in less than 24 hours. Glen was excellent in explaining everything that needed to be done. More

Wry courteous and followed through throughout the Wry courteous and followed through throughout the serving process. Clean and efficient. I would recommend them to anyone and have no qualms using the Wry courteous and followed through throughout the serving process. Clean and efficient. I would recommend them to anyone and have no qualms using them for my future service needs. More