Lone Star Toyota of Lewisville

Great service experience; Fastino did an outstanding job for me - his professionalism and courtesy really exceeded my expectations. He did an excellent job in explaining all necessary services and charges s for me - his professionalism and courtesy really exceeded my expectations. He did an excellent job in explaining all necessary services and charges so that I had no confusion about what they were going to do. More

Excellent customer service - always high quality work. Easy to schedule, up front pricing, ready when they say it will be. I highly recommend this dealership! Easy to schedule, up front pricing, ready when they say it will be. I highly recommend this dealership! More

Very courteous staff and quick to fix the problem. I was surprised that they fixed my vehicle and gave it a tune up in less than 24 hours. Glen was excellent in explaining everything that needed to be done surprised that they fixed my vehicle and gave it a tune up in less than 24 hours. Glen was excellent in explaining everything that needed to be done. More

My car was tow today because it died and wouldn’t start. Upon arriving at the dealership I was immediately approached by Michael in the service dept, he was polite, professional and very quick to ta start. Upon arriving at the dealership I was immediately approached by Michael in the service dept, he was polite, professional and very quick to take care of my situation which required a battery replacement. I asked him to check what other service my car needed and he showed me what all was required to keep the car up to date on maintenance. While it was all going to be too expensive at the moment he suggested the most important repairs to which we both agree. He had the car done pretty quick and I was very happy. I was pretty estresa when I arrived. He also had the car washed. Thank you Michael and Toyota. I bought several cars from that dealership since it first open under different owner. More

Wry courteous and followed through throughout the Wry courteous and followed through throughout the serving process. Clean and efficient. I would recommend them to anyone and have no qualms using the Wry courteous and followed through throughout the serving process. Clean and efficient. I would recommend them to anyone and have no qualms using them for my future service needs. More

Absolutely terrible experience. Worked out a deal with the sales team, had all the numbers finalized and in writing, and management came through trying to double the price in a jumble of numbers trying to the sales team, had all the numbers finalized and in writing, and management came through trying to double the price in a jumble of numbers trying to pull one over. Luckily I had the capacity to go through and break down their nonsense, and they still refused to honor the original negotiated agreement. Even when I broke down the numbers for them to highlight where they were wrong and that I wouldn't fall for their duplicity, they still refused to acknowledge their duplicity. The sales manager stayed that he didn't like the deal and refused to honor it. The fact that they had the audacity to commit to a deal in writing and immediately renege on it highlights the character of this dealership. Incompetence at best, but more likely indicative of negotiating in bad faith and their predatory nature. Would never recommend to anyone. Waste of time. More

Terrible service. Waited for over 2 hours for them to fix something Toyota of Plano did not fix. When I tried to get a replacement car so I could at least work today and not waste time at the dealership, the something Toyota of Plano did not fix. When I tried to get a replacement car so I could at least work today and not waste time at the dealership, they refused to give me one. I had proof of insurance, my license, and a credit card. I bought a brand new 2021 Camry and it has not even been 2 weeks and already I’ve taken it to the dealership twice since the first time, they ignored the problem. The employees at Lone Star Service have an attitude problem!! I know the car being defective isn’t their fault. However, why can I not get a car in the mean time so my livelihood isn’t affected? Made no sense. First off, don’t buy a new 2021 Camry SE...the fuel pumps are on recall and it will cause your engine to shut off while you’re driving...oh yeah, that happened twice! not worth the time, frustration, or the car. You are better off getting a used Lexus for the same amount of money but better quality car. Lesson learned—do not deal with Toyota of Plano or Lone Star. Side note: the car was towed to lone star instead of Toyota of plano(where it was purchased) because Toyota of Plano did not give that option and if I wanted it to go there, it would’ve been me that paid for the tow 🙃...makes so much sense. More

I wonder how many great employees lone star will lose because of Sarah Mann? it’s sad honestly. I have never worked with such a terrible person in all my life and I know every other employee there agrees because of Sarah Mann? it’s sad honestly. I have never worked with such a terrible person in all my life and I know every other employee there agrees. Not sure how she is still employed. More

In 2020 the customer service here is deplorable. If you expect information you can trust as to repairs needed to be done, do not use this dealership unless you want to get ripped off and treated like crap expect information you can trust as to repairs needed to be done, do not use this dealership unless you want to get ripped off and treated like crap while they are at it. mckinney is 30 mins away, where all their good service managers went. More

I now have to repair what the service department caused, beware they will not stand behind their work even after they had a chance to. beware they will not stand behind their work even after they had a chance to. More