Lone Star Toyota of Lewisville

I will Never go back The sales person was asking me for I will Never go back The sales person was asking me for a fake Social security number to give me a better deal what type of business is this I will Never go back The sales person was asking me for a fake Social security number to give me a better deal what type of business is this More

Worst customer service I have ever experienced. Did not take one iota of a second to fix my problem, show any concern, or have any empathy. Then I called to make a complaint and they tried to make me feel take one iota of a second to fix my problem, show any concern, or have any empathy. Then I called to make a complaint and they tried to make me feel that I was in the wrong. I will never go back to this dealership for anything and will tell anyone and everyone not to go to this dealership based off this one experience. More

This is the type of dealership that gives the car buying business a bad name. Did a lot of research for what was a fair price for the truck I was looking for. Got a quote from TrueCar with an estimated pri business a bad name. Did a lot of research for what was a fair price for the truck I was looking for. Got a quote from TrueCar with an estimated price that was on the lower end but still in the range of what other dealerships were offering. Chose to check out this location first due to it being my preferred color and trim. I test drove the vehicle and spoke to a very nice sales associate and indicated I would be interested in the car for the right price. Her manager or finance person then came over an outlined outrageous costs for the car. The total was over 10k more than what truecar quoted and about 5k over what their own website shows. All before tax title and license. Not really interested in paying nearly 15k over what I saw online, I indicated that the price seemed high. They basically charge full MSRP then add on a “lone star package” and a “security package” that add 5k to the cost of the car. He made it sound like those extras were upgrades to the car but that was already added to to the MSRP as noted on the car sticker. He also acted like the car really should have been more but they reduced the MSRP and that the rebate was something they helped us out with rather than being a manufacture incentive. Tried to negotiate but sales manager was obviously more interested in making 10k off a car rather than actually making a fair sale. Not sure what I find worse, the fact that they use false advertising to waste people’s time to try to come to the dealership to overcharge them or the fact that uninformed buyers will pay full price plus 5k. More

Buyer Beware! I purchased a 2016 Mazda CX-5. Love the car! However, I filled in the application that was sent to me by the saleslady as I told her I didn't want t I purchased a 2016 Mazda CX-5. Love the car! However, I filled in the application that was sent to me by the saleslady as I told her I didn't want to be there all day. I still was made to fill in a paper application at the dealership. Of course, they brought in the paperwork and a "security package" of $2995. had been added to the online price. I told them I would pay the online advertised price only. They came back with more paperwork and had reduced the security package price to $995.00. The sales lady told me to draw a line through the $995. and write at the bottom of the paper that I would pay the online advertised price and then sign it. That's what I did. We were at the dealership over two hours. I had already picked out the car so that time was spent doing I don't know what! Upon arriving home, I noticed the one key that I was given was cracked and was missing part of the plastic. I emailed the sales lady asking for a replacement key free of charge. She said she asked her sales manager and she told me "he said the vehicle was sold at a loss well below market value. Since the security pkg. was declined and not paid, there isn't room for him to help or replace anything beyond the purchase of the vehicle." Wow. So, basically I paid $17,000. for a vehicle with one key, and a broken one at that. I do NOT recommend this dealership. More

we buy a Toyota from this place sales man Miguel Cardenas Sales Man Miguel Cardenas was very good with us he help us a lot he explain everything about the car if you need any help call Miguel Sales Man Miguel Cardenas was very good with us he help us a lot he explain everything about the car if you need any help call Miguel More

If you want the easiest car buying experience then go here!!! After spending four useless hours at another dealership, I called them and they said they would do outside financing after the other Toyota p here!!! After spending four useless hours at another dealership, I called them and they said they would do outside financing after the other Toyota place said no, I drove there and met Shawn and Micheal who helped me on the phone and Shawn was easy to deal with, first five minutes was all football talk and it was great, it was like we had been to a bar together and then the sales manager I don’t know his name maybe Aaron but either way he was honest and didn’t try to be around the bush which no one did, the finance office, now we all know the box sucks but this time it was so easy and fun, nichole was awesome, easy to deal with and talk to, I can honestly say that she had the personality to keep up with mine, we were talking making jokes and she wasn’t pushy and made me feel that for the first time in forever (yes a Disney line) like I enjoyed my day and will be bringing my wife there and referring everyone I know to go to deal with nichole and Shawn. I have nothing negative say. More

Lewisville Toyota is the only place I take my 2019 Tundra to for service and John in the service department takes good care of me every time very responsive love going there really good people Larry Allen ** to for service and John in the service department takes good care of me every time very responsive love going there really good people Larry Allen ***** for John More

False Advertising This used car dealership is a sham. They are deceitful. We went to purchase a used Honda and confirmed the price before driving there. Left a deposit This used car dealership is a sham. They are deceitful. We went to purchase a used Honda and confirmed the price before driving there. Left a deposit and told them we wanted the car. All of a sudden we get the invoice and the manager had added over $2000 to the price. When asked he first said that's to make the car sale ready. Then add it to the price you advertise! Later he said he wouldn't back down and we didn't buy the car. This is bad practice and definitely continues to give used car salesmen a bad reputation. I would NEVER send anyone here to buy a used car. More

My wife and I went in looking for a 2020 Tacoma, we did not want to buy, we just wanted to get numbers and make a decision that was the best for us, our biggest issue with the entire experience was that it not want to buy, we just wanted to get numbers and make a decision that was the best for us, our biggest issue with the entire experience was that it felt very deceptive and shady, they almost acted as if they didn’t want to make a deal with us or even give us numbers at all, I think since we communicated to them that we weren’t looking at buying that day they didn’t take us seriously and wouldn’t really help us like I would assume they would with someone who is purchasing on the spot. Also they quoted us sticker pricing when their internet offers were 5 to 6 thousand dollars cheaper, and then when I asked about that, the lady literally admitted to me that those numbers are just to get people to come in, well that isn’t the type of business that I like, I’ve been communicating with multiple other Toyota dealers and they have been much more helpful... oh and also the whole “lone star package” or whatever it is they add to all their vehicles is a scam.. do not pay it. Charging ridiculous amounts of money or pinstripes and nitrogen tites.. a scam that you don’t have to look any farther than YouTube to get the inside scoop on.. I guess they didn’t expect me to be as knowledgeable as I am in all this. I came in with very high expectations given that my text conversations with the sales rep were very pleasant, and when I got in the dealership it was like I was talking to a totally different person.. my wife and I will never be back More

Can you give 0 stars?!? Unfortunately you can’t.. or I would!! I purchased my car along with another co-signer in 2009. They offered FREE oil change services for the lifetime of the car. In 2016 I had the would!! I purchased my car along with another co-signer in 2009. They offered FREE oil change services for the lifetime of the car. In 2016 I had the co-signer removed and put it in my name alone. I have been to this dealership for EVERY service/repair. However on 3 occasions. After leaving dealership I lost a hubcap. Coincidence?!? I think not! They do a multi-point inspection on the vehicles they service. Including checking tire pressure. I have never lost a hub cap ever before. But ALL 3 occasions happened after leaving dealership on my drive home! I went back to dealership & spoke with service manager and asked for new hub cap as I already purchased 3 previously due to their lack of care. He refused to help and then sent me a letter to my home stating that since the car was purchased by someone else in 2009 they refuse to honor the free oil changes and service my vehicle in the future will he at my expense. Poor... unethical... customer service!! All over a hub cap?!?! More