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Lone Star Toyota of Lewisville

Lewisville, TX

4.4
748 Reviews

1547 Stemmons Fwy

Lewisville, TX

75067

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Showing 748 reviews

April 05, 2021

Very courteous staff and quick to fix the problem. I was surprised that they fixed my vehicle and gave it a tune up in less than 24 hours. Glen was excellent in explaining everything that needed to be done More

by clwentworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen, John McMurtray
April 05, 2021

My car was tow today because it died and wouldn’t start. Upon arriving at the dealership I was immediately approached by Michael in the service dept, he was polite, professional and very quick to ta More

by dggarcia2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McMurtray was no longer there. He was very good too. But Michael did excellent.
April 03, 2021

Wry courteous and followed through throughout the Wry courteous and followed through throughout the serving process. Clean and efficient. I would recommend them to anyone and have no qualms using the More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McMurtray
January 26, 2021

Absolutely terrible experience. Worked out a deal with the sales team, had all the numbers finalized and in writing, and management came through trying to double the price in a jumble of numbers trying to More

by Andrew Smith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carina Thompson
January 16, 2021

Terrible service. Waited for over 2 hours for them to fix something Toyota of Plano did not fix. When I tried to get a replacement car so I could at least work today and not waste time at the dealership, the More

by Disappointed Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andres Cruz
January 08, 2021

I wonder how many great employees lone star will lose because of Sarah Mann? it’s sad honestly. I have never worked with such a terrible person in all my life and I know every other employee there agrees More

by NA
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sarah Mann
December 30, 2020

In 2020 the customer service here is deplorable. If you expect information you can trust as to repairs needed to be done, do not use this dealership unless you want to get ripped off and treated like crap More

by SO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cruz (Service Manager), John (Service Agent)
December 14, 2020

I now have to repair what the service department caused, beware they will not stand behind their work even after they had a chance to. More

by stan.lemko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sierra Mascilak, Sarah Mann, Ron Bowie, Scott Wytco, John McMurtray
December 10, 2020

Miriam was a great service advisor she really help me out with my car. I will definitely be coming back to see her for my next service. More

by mimi332171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McMurtray
November 28, 2020

Miriam Morales was amazing advisor supper nice answer all my questions, my car was in excellent hands definitely coming back for service with her-jes More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miriam Morales , John McMurtray
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