Lone Star Toyota of Lewisville

My wife and I went in looking for a 2020 Tacoma, we did not want to buy, we just wanted to get numbers and make a decision that was the best for us, our biggest issue with the entire experience was that it not want to buy, we just wanted to get numbers and make a decision that was the best for us, our biggest issue with the entire experience was that it felt very deceptive and shady, they almost acted as if they didn’t want to make a deal with us or even give us numbers at all, I think since we communicated to them that we weren’t looking at buying that day they didn’t take us seriously and wouldn’t really help us like I would assume they would with someone who is purchasing on the spot. Also they quoted us sticker pricing when their internet offers were 5 to 6 thousand dollars cheaper, and then when I asked about that, the lady literally admitted to me that those numbers are just to get people to come in, well that isn’t the type of business that I like, I’ve been communicating with multiple other Toyota dealers and they have been much more helpful... oh and also the whole “lone star package” or whatever it is they add to all their vehicles is a scam.. do not pay it. Charging ridiculous amounts of money or pinstripes and nitrogen tites.. a scam that you don’t have to look any farther than YouTube to get the inside scoop on.. I guess they didn’t expect me to be as knowledgeable as I am in all this. I came in with very high expectations given that my text conversations with the sales rep were very pleasant, and when I got in the dealership it was like I was talking to a totally different person.. my wife and I will never be back More

Can you give 0 stars?!? Unfortunately you can’t.. or I would!! I purchased my car along with another co-signer in 2009. They offered FREE oil change services for the lifetime of the car. In 2016 I had the would!! I purchased my car along with another co-signer in 2009. They offered FREE oil change services for the lifetime of the car. In 2016 I had the co-signer removed and put it in my name alone. I have been to this dealership for EVERY service/repair. However on 3 occasions. After leaving dealership I lost a hubcap. Coincidence?!? I think not! They do a multi-point inspection on the vehicles they service. Including checking tire pressure. I have never lost a hub cap ever before. But ALL 3 occasions happened after leaving dealership on my drive home! I went back to dealership & spoke with service manager and asked for new hub cap as I already purchased 3 previously due to their lack of care. He refused to help and then sent me a letter to my home stating that since the car was purchased by someone else in 2009 they refuse to honor the free oil changes and service my vehicle in the future will he at my expense. Poor... unethical... customer service!! All over a hub cap?!?! More

Bait and Switch This dealership and salesman Joe Pulaski, succeed in predatory practices and deliberate deception. By pocketing promised taxes to be paid to the State This dealership and salesman Joe Pulaski, succeed in predatory practices and deliberate deception. By pocketing promised taxes to be paid to the State upon the sale, they have left us to come up with the additional $1800.00. Furthermore, they continually pass the buck from one employee to another, then finally ignore correspondence altogether. Apparently, this is par for the course with this dealership. More

Lone Star Toyota has earned my undying contempt I had the engine and transmission replaced in a 2010 Prius last fall. When I got the car back, I was missing a bottle of medication that was kept in I had the engine and transmission replaced in a 2010 Prius last fall. When I got the car back, I was missing a bottle of medication that was kept in the center console. Since that experience, I don’t leave anything of value in the car when oil changes are done. When I bought the car at Lone Star Toyota of Lewisville in 2010, I also purchased lifetime oil changes. This is the only reason I continue to come back to this dealership. Last summer, I found a 4’ square piece of plastic that is secured to the bottom of the car to assist with aerodynamics missing. I did not say anything about it to the dealership. I just replaced it. The day after the oil change last November, I was hearing tin scraping the ground at low speeds. I removed the 6x14 inch piece of tin that was secured by only one plastic push pins and set it aside for the next oil change. I called the service manager at the time to make him aware of the issue. I received no response. I made the service writer aware that these push pins did not appear to be resecured with the loss of one panel and the near loss of a second one. For several reasons, I have started using Amsoil in the car. The oil is $40 for 4 quarts. Since the meds came up missing, I have asked the dealership to allow me to either put the oil in myself, or watch them put it in the car. Recently, they have moved oil changes for cars with greater than 25k miles to the main service area. Since they do not want customers in the garage, the service writer Doug agreed to have the oil changed in the bay adjacent to the rear doors so I could verify the oil being used. The car was driven to the bay and parked while I waited in the doorway. The person I now know was the Service Director got in the car and moved it about 40 feet further into the garage, out of my view. I approached the car and asked that it be moved back to where it had been. My query was met with “You need to get out of this area now.” I said that the car had been where it was so… and I was interrupted by the Service Director. “Get out of the garage NOW. I won’t say it again!” I asked to see the Sales Manager since sales tends to have more pull in an organization than service. In giving them an opportunity to redeem themselves, I told them that experiences like this will guarantee that I will not buy another car at this dealership. They were completely uninterested in what I was saying and dismissed my comments and concerns without any further discussion. A short while later, I was asked to accompany Doug to the garage. The car was up on the rack and the Service Director showed me where the 4’ piece of plastic was secured to the bottom of the car. No courtesy had been extended to seeing the oil being added. Nearly an hour after this process began, I was told the car was ready to go. The Service Director showed me the oil on the dipstick was where it was supposed to be. I asked him how that was possible when I had only brought 3.75 quarts of oil. The Service Director was outraged. “Did you tell someone you brought your own oil???” Doug, the service writer confirmed that he had been told. Had the Service Director listened a little bit instead of practically yelling “Get out of the garage NOW. I won’t say it again!”, he would have known what was expected even if his own personnel did not tell him. The car was taken back again. While waiting, I looked over the paperwork for the first oil change. I noticed on the paperwork that 5w20 was used. Even the cap that must be removed to add oil says 0w20. This is a minor issue, though it further demonstrates poor attention to detail; details that we pay them to observe. I still was not allowed to see the oil put in the car. If the car needs anything beyond the “free” oil changes, I will take it elsewhere. I have no intention of spending even one more dime at this dealership, and I will advertise my experiences at Lone Star Toyota when the opportunity arises. This kind of ‘service’ has earned my undying contempt, and it will not be rewarded by me or anyone in my circle of influence if I have anything to say about it. There are plenty of options in the Metroplex where Toyota dealerships actually value their customers and would like to keep them happy in order to earn repeat business. Lone Star Toyota of Lewisville clearly is not one of those dealerships. More

Derek tried to make me pay $2500 for my lease disposition to purchase my own car. STAT AWAY!!! Sport City is much better and I would highly recommend the extra drive to be treated right. to purchase my own car. STAT AWAY!!! Sport City is much better and I would highly recommend the extra drive to be treated right. More

Still waiting for the parts for my Land Cruiser I'm still waiting for the parts that never came with my new car. Bought the car in November and now it's February. Have called 6 times. Last call w I'm still waiting for the parts that never came with my new car. Bought the car in November and now it's February. Have called 6 times. Last call was too the GM and asked for a call back....NOTHING. Will continue to work my way up the chain in the Toyota client care organization until my needs are met. More

The WORST TOYOTA SERVICE in the World!! This Lone Star Toyota is the worst dealership you can experience! I have 2007 Sienna minivan and wanted to fix the problem that I was having, plus en This Lone Star Toyota is the worst dealership you can experience! I have 2007 Sienna minivan and wanted to fix the problem that I was having, plus engine oil change and the tire rotation. The service advisor, Robert advised that they will thoroughly diagnose ($150) the car before any work. FYI, I had 'check engine' light on and ABS/Brake lights were on, total of 3 lights. (Yeah, it has ran 178,000 miles, but not bad for 2007 model) The problem that I had was ABS brake speed sensor which caused a transmission not shifting properly when it's cold in the morning. I told my service advisor, Robert, clearly that I want these issues to be fixed at the beginning. So he checked in my car and called me in the afternoon that what needs to be done.. 1. ABS Wheel Speed Sensor Replacement: Passenger Front- ABS light: $552.18 2. Ignition - Pick-Up Coil: Check Engine Light- Replace one ignition coil and spark plugs- have to Remove intake manifold: $719.94 3. Engine oil & Tire rotation: $62.90 The Total: $1335.02 + tax= $1445.15 I asked multiple times that if those get fixed, I wouldn't have that shifting problem? and he confidently said, YES!! So I agreed and told him to 'Go Ahead'! Then this guy called me next day and said, 'Hey, I have a bad news that you need ABS pump this time to fix this problem which would cost another $1700!' Totally unacceptable and very unprofessional !! Why did I pay $150 for diagnose the car beforehand? Now he's telling me I'm getting the same condition car but I have to pay $1445.15 first no matter what...Then if you want to get it fixed completely, I need to pay another $1700 for ABS pump. So I sat down with the Service Director, Gary, and he refused to take care nor admit their lack of thorough inspection. Then he talked to me in to discount and xxxx, and he could reduce the price of $1700 to $1100.. WOW! How Generous this person is!! I refused to pay ABS Wheel Speed Sensor which was the main problem and he said he's going to put the old parts back in 2 hours, then I can pick it up.. LOL~ so unprofessional .. and he's been with Toyota with more than 36 years... how proud you are by ripping people off of the scam like this. Since I couldn't wait 2 hours, I told him, I'd be back tomorrow morning to pick it up. Then about an hour later, Robert called and left a voicemail that I have to bring CASH ONLY in order to take my car out.. What the fxxx?? Is this some kind of mom & pop shop?? or trying to get this cash in their pocket by work around the system?? I just wasted time and money for 2 days and will bite the bullet with driving with this shifting issue.. I like Toyota's reputation and reliability, it's known for decades... but employee who works for this great company ruins the reputation! I WILL NEVER GO TO THIS FXXKING DEALER AGAIN!! WILL LEAVE A REVIEW ON GOOGLE TOO! BE AWARE OF THIS SCAM DEALERxxxx!! More

Toyota Lewisville Broke 'Left Dashboard AC Vent Toyota Prius 2007 was submitted on Oct 24 for Display Clauster Card replacement for which Toyota Lewisville charged ~$850 including labor and tax.Car Toyota Prius 2007 was submitted on Oct 24 for Display Clauster Card replacement for which Toyota Lewisville charged ~$850 including labor and tax.Car was returned 2 weeks after repair was done. In a week or 2 later, I noticed a full horizontal crack in left dashboard AC vent which was filled in by glue to hide the damage done while repairing the display cluster card, called toyota lewisvile service desk and complained to 'John' service rep , who claimed that he called me to inform about this glue fix and so did the glue fix- Obviuosly, I didnot understand that they have damaged something as this is not how he explained when he called and talked like it, he never mentioined the piece name 'Left AC dashboard vent' - I requested him to fix the damaged piece and I must get my car back like I gave them otehrwise other than the repair requested and paid for, When he didnot call back for a week as he was supposed to check with his manager and call back, I called back again and he informed that he has to give the message whatever his manager is sayign and he is sorry but his manager said, Toyota Lewisville will charge around 170 bucks to fix it as this is labor only. I sent a mail through Toyota Lewisville website marked for sending complaints and concerns & ofcourse noone never returned any message or mail on my complaint, very disappointed with this dealership to whom I have paid more than 4.5k alone in 2019 on repairs and have always been taking my car to them for any service needed. I certainly need some fair support More

Total SCAM and Stay AWAY I went to go look at Pre-owned RAV4. The online price for this vehicle was ~3K less than the quote provided at the dealership. Also, the trim listed o I went to go look at Pre-owned RAV4. The online price for this vehicle was ~3K less than the quote provided at the dealership. Also, the trim listed on the website was inaccurate than the actual car. Total SCAM. Stay AWAY. More

Worst dealership ever please don’t go hear. I recently went there in August to purchase a new vechile and I let them no my situation And they said they work with me.. Everything went smooth until Finance went there in August to purchase a new vechile and I let them no my situation And they said they work with me.. Everything went smooth until Finance Manager Mitch Trimble pocketed my money and asked my family to go liquor store for him. He said I had car long as gave him cash down payment. So after week he called and said he lost money and he have to put it back before dealership notice and he hold my deal until then . But I never received a copy of my contract. So he tells me if dealership calls ask me if already paid my down payment say yes. So next week I receive call from the bank That approved me called and said they didn’t have all correct information bcus I switch jobs . So I call finance manager and he says don’t worry about it an to send my new income and I find you new bank an keep car until. Month go by and I call finance manager to check status of deal and he plays like he don’t know anything from previous conversation and says the dealer will file missing vechile report if I don’t bring car back and I told him well you told keep it until you find me a dealer . So then he calls says I can find you another when bring car up I then said no I want down payment back and I will go somewhere else. Me and my dad brought car back up to dealership and finance dodge us whole time sent salesman out and said call accounting for down payment money and I called and lady in accounting she don’t know anything. And reached out to salesman after that he claims he don’t anything. So finance manager Mitch Trimble kept my $1000 down payment. Please don’t go to dealership they play games and you will never get your down payment back if you change mind on purchase. More