Lone Star Toyota of Lewisville

We had an issue with a new vehicle regarding a roof rack cross member. The General Manager got directly involved in ensuring our satisfaction. His direct involvement demonstrated to me that Toyota of Lewis cross member. The General Manager got directly involved in ensuring our satisfaction. His direct involvement demonstrated to me that Toyota of Lewisville, and its management team, take accountability very seriously. As a result, I WILL be back and I look forward to an excellent working relationship with the Lewisville team. Moreover, I will be talking to my friends and colleagues regarding management's focus on "doing the right thing". A job well done by all. Mike Frisco, Texas More

Yesterday, I had my Toyota RAV4 serviced at the Toyota Lewisville location. I have avoided going to any Toyota because of my low opinion that came from my last two experiences in Grapevine. The location i Lewisville location. I have avoided going to any Toyota because of my low opinion that came from my last two experiences in Grapevine. The location in Grapevine was actually shocking to me (compared to my experience with a Toyota dealership in CA) because the service waiting area was small and crowded, with cheap office style seats sitting right next to one another, without room between them. The room was poorly ventilated, had old industrial carpet and was downright unattractive. Their idea of refreshments for their customers were two vending machines, one for drinks and one for snacks, in the same close, small area as customer seating. The machines made noise and emitted heat on a hot summer day with a weak air conditioning system. Their restrooms were dirty and the door would not lock properly. I took a chance and went to Toyota of Lewisville this time and I am very glad I did. It was extremely clean, with shining floors and aesthetically pleasing decor. There were 2 waiting areas with comfortable couches, loveseats & chair seating, a separate work area, and a cafe area for refreshments. The music playing was at a comfortable level and I was able to do some work while I waited. My experience was a pleasant one and improved my opinion of Texas Toyota dealerships. I will not hesitate to visit Lewisville Toyota for services in the future. More

Stephen was really on the ball when dealing with my issue...my Avalon's keyless entry key would only unlock the driver's door, not the other three doors. He took my car in immediately, got a loaner car issue...my Avalon's keyless entry key would only unlock the driver's door, not the other three doors. He took my car in immediately, got a loaner car arranged and left me feeling confident that he would take care of the problem. And he did! More

Our sales professional, Collin McAdams, was awesome. I am 52 years old and have bought lots of vehicles previously in both Alabama and in Grayson County, Texas. This was the best experience I've ever had. 52 years old and have bought lots of vehicles previously in both Alabama and in Grayson County, Texas. This was the best experience I've ever had. More

Sam Mahdi has sold me my last 2 vehicles and has been the best salesman that I have ever worked with. I have owned quite a few Toyotas since the early 1990s and have never had a problem with any of them - i best salesman that I have ever worked with. I have owned quite a few Toyotas since the early 1990s and have never had a problem with any of them - in fact, the reason for buying was to trade to a newer model - not for any problems. Sam has been attentive to my needs and I would not hesitate to recommend him to take care of family or friends who are in the market for automobiles. Sam knows all the ins and outs of the vehicles - and, he is capable of instructing the buyer (a skill in itself). Sam is always there with suggestions and I can always call him if any issue comes up - if he cannot help me personally, he will very promptly direct me to someone who can help me - and then, he follows up with me to make sure that my needs were met. Great job Sam - I know you must treat all your customers well. That has certainly been the case in my personal experience. M.J. Karim has handled the financing aspect of my last two vehicles and he demonstrates a wonderful expertise - plus a compassion for the needs of the customer. He remembers my name and always says hello whenever he sees me in the dealership. I have utmost confidence that he knows all aspects of financing. In addition, he always follows through to check on any details that might have been overlooked. Great service always from M.J. and if I should need another new vehicle I will certainly seek him out to take care of the financing paperwork for me. Overall, the dealership has been wonderful to deal with since I became a faithful customer in 2008. I live in Denton (and have lived there since 2010). Despite there being a Toyota dealer in Denton, I continue to choose to come to Lewisville to Rene Isip Toyota for all my sales and service needs - I can trust this dealership - and would heartily recommend the dealership to anyone interested in purchase or service of Toyota products. More

I wanted to let you know how incredibly satisfied I am with Saif and your dealership. I purchased a 2014 Toyota Corolla yesterday from Saif and the experience exceeded my expectations. I had been sh with Saif and your dealership. I purchased a 2014 Toyota Corolla yesterday from Saif and the experience exceeded my expectations. I had been shopping around for a specific car; a 2013 Corolla S, and was mislead by another local Toyota dealership and was kept in their store for nearly 2 hours under the guise that they had the car I wanted. It turned out of course that they didn’t have the car and they tried to sell me something they had on their lot at a much higher price. I spoke with Saif that evening who made himself available to me virtually 24/7 via his cell phone that same evening while driving home disappointed and let him know what had happened. The following morning he located me a better car in terms of bang for my buck, we worked out the entire deal over the phone and he had the car ready for me when I showed up to the dealership, all of this done on the SAME DAY!! Your business team was incredible giving me more than I expected for my trade-in and got me in a car that meets and or exceeds all of my expectations. Your team is truly incredible and you have made a lifelong customer that will only purchase a vehicle from your store. More

Leticia was knowledgeable about the vehicle and listened to our wants/needs. She was quick to find a vehicle that met all of our qualifications. She was professional and courteous and always responded quic to our wants/needs. She was quick to find a vehicle that met all of our qualifications. She was professional and courteous and always responded quickly. No high pressure sales and made us feel comfortable while purchasing our new Sienna. Go see Leticia! More

I was at the Toyota of Lewisville on 3/02/13, asking for an offer in writing for 2008 truck which it is in excellent condition, while the Sales Person did try to work with me, the Manager (Saturday 03-02/21 an offer in writing for 2008 truck which it is in excellent condition, while the Sales Person did try to work with me, the Manager (Saturday 03-02/213 evening manager) keep pushing that in order to buy my truck they wanted to sell me another vehicle, I did tell him that I was interested on an vehicle, but that I will not make my decision at that time -that day- because I will need to think about it. I asked several times for the offer for my truck in hard copy, and the Manager refuse to give me one. This is the second time that I come to Toyota of Leweisville, the first time they did not give me a fair treatment -actually quite poor customer service- when I had interest in buying from them a Brand New Tundra, back then I left, went to Toyota Of Grapevine, and I bought my second Tundra with them, I must say that Toyota Of Grapevine does always treated me fine, and professionally, and they do work with me every time. I will soon be buying a family vehicle for my wife, and NO WAY I am going back to Toyota Of Leweisville -which is a shame because this is my City- I am just going to visit Toyota Of Grapevine, and buy it from them. All I asked was for a fair offer for my Truck in hard copy, and this manager refuse to give me one, well it is not going to hurt me, me and my family will not buy from Toyota Of Lewisville, I keep driving the extra miles, and buying from Toyota Of Grapevine. More

I received friendly and prompt service for a 5,000 mile check up. The service department was clean and the attendant was very pleasent. I would recemmend this dealership to my friends. check up. The service department was clean and the attendant was very pleasent. I would recemmend this dealership to my friends. More

Best dealership around - couldn't be happier with how they have treated me. Their sales guys are honest and their service department is responsive and fast. they have treated me. Their sales guys are honest and their service department is responsive and fast. More