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Long Cadillac
Southborough, MA
219 Reviews
The team at Long Cadillac would like to welcome you to our dealership in Southborough, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Southborough, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in Southborough count on the high-quality vehicles and services found at Long Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
September 14, 2024
The service that I scheduled was performed satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during th satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during the day as to when my vehicle would be ready. I eventually called them and confirmed that I would pick up my vehicle the next day More
by dpcacciolajr
Verified CustomerEmployees Worked With
September 13, 2024
Have purchase 5 new Cadillacs since 2001. 3 from Ling Cadillac. By far the best sales and service department in New England. 3 from Ling Cadillac. By far the best sales and service department in New England. More
by SEVENTYFERRIN
September 12, 2024
Vehicle has been unreliable since day one when we bought it at Long. Service was awful seldom able to fix a problem right the first time. Often took 2, 3 or four trips. Sold the car and purchased a Lexus. N it at Long. Service was awful seldom able to fix a problem right the first time. Often took 2, 3 or four trips. Sold the car and purchased a Lexus. No more Cadillacs. More
by Eldo84
Employees Worked With
September 10, 2024
Consistency and reliable. Trust worthy, great service, super convenient and personable. Great location and helpful Trust worthy, great service, super convenient and personable. Great location and helpful More
by CHERYLHAMEL
Employees Worked With
September 08, 2024
Went in for an oil change and tire issue. Great and fast service! Brian was attentive and kept me informed of the process the whole time! Great and fast service! Brian was attentive and kept me informed of the process the whole time! More
by JOELHAYDEN
Employees Worked With
September 01, 2024
Daryl and everyone there were just great. Have not had a service yet but my expectations are high. I love my xt5, it's beautiful. Have not had a service yet but my expectations are high. I love my xt5, it's beautiful. More
by DMSCHOF
August 30, 2024
They always go above and beyond to take care of us and always professional, respectful and friendly always professional, respectful and friendly More
by Heidi Fava
August 28, 2024
Relaxing calm no pressure attentive and friendly inviting engaging conversation knowledgeable friendly formal and forward engaging conversation knowledgeable friendly formal and forward More
by Kylerichardson981
Employees Worked With
August 26, 2024
There's a Cadillac dealership a 1/4 of a mile away from me in Leominster (Durant's) I travel 25 mins to go to long for the service & to buy/lease my car. I tried the other place many times but the service me in Leominster (Durant's) I travel 25 mins to go to long for the service & to buy/lease my car. I tried the other place many times but the service dept & sales (thank you Ron) is by far not as good as Long. The people at Long Cadillac are Always friendly & helpfull I Bought tires from them & they were within $2 each of the big box store & I know they would be careful with my chrome wheels. The other place could even come close. Also to boot, Long gave me a loner car which the other place never did when I used them. My car is always washed when I leave longs unlike the other place. More
by ztbird13
August 24, 2024
Bruno is a gem—polite, communicative, well informed, and the kind of salesman everyone hopes to encounter when buying a used car. Great experience, great service. the kind of salesman everyone hopes to encounter when buying a used car. Great experience, great service. More
by porloff
Employees Worked With
