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Long McArthur Inc
Salina, KS
1,473 Reviews
Long McArthur has been family owned and operated since 1951, we are currently on our 5th generation. We are Driven to Give Back to our community giving financially to many local charities and like to help out by giving of our time as well. We are the #1 Ford Super Duty dealer in Kansas 3 years running. We like our custom vehicles being a Roush, Shelby, and Custom Off Road Truck dealer. So if you are looking for something special, then check out our vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,473 reviews
August 05, 2009
After 11 trips back to the dealer for numerous problems with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back becaus with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back because every time you turned on the A/C on a long trip it would saturate the floor. They repaired it and billed the cost under warranty. We recently took another trip which required the car to drive over 30 minutes and the same exact problem occured. When we retured to the dealer to let them know they did not make the repair as promised they told us it was no longer under warranty and if we wanted them to fix it it would be $1500.00. $1500.00 to repair what they told us they had fixed 4 months ago. Warranty or not they should stand behind their work. They blame it on Ford and when we called Ford they blamed it on the dealer. The people who own and are affiliated with this dealership are crooks and do not stand behind their work. Do not buy a car from them!!!!!! More
by Keith Q
Employees Worked With
Ashly Mcarthur
Helpful April 24, 2008
Horrendous experience. They don't back up their deals. After a handshake and agreement, they changed the price of the vehicle as well as the payment date in financing. Luckily, we were able to catch the After a handshake and agreement, they changed the price of the vehicle as well as the payment date in financing. Luckily, we were able to catch the payment discrepancy but unfortunately not the date the payment was to be taken. Because of this, I've now incurred over $100 worth of overdraft charges. When I spoke with them about it, they didn't seem to care. They "offered" to give me a loan for until the payment was due but I would have to leave them a post dated check. They put it in early which incurred more charges. After calling and talking to them about it, they didn't care and said they've done all they can. The sales experience was a nightmare too. They don't know the meaning of the word "No." They use high pressure sales tactics and they constantly lie. If you ask about how much a certain vehicle is, they simply say "I don't know." That is until you come in, test drive it and sit down to hammer out monthly payments. I walked out on a deal and they called me with this "super deal." They said for me to come in so they could hit me with it. I told them that I wanted to know what it was first before I came in. The salesman kept going round and round about how he didn't know it and only his manager knew it but they wouldn't call. I had to go in to get it. Then, they sold me a truck with no gas in it and when I asked if they could put my CD player in (which was a part of the deal), they wouldn't tell me how much it was until they had already charged $107 worth of labor. An absolute horrendous experience which the BBB will certainly hear about. More
by scott_roberts22
Employees Worked With
Chris, Kevin
