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Long McArthur Inc - Service Center

Salina, KS

4.1
61 Reviews

61 Reviews of Long McArthur Inc - Service Center

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April 02, 2020

Thank you for always providing exceptional customer service when my car needs serviced. Cade was very polite and made sure all of my questions were answered. Another great experience with the service More

by marshalllynn
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cade Cochran
June 25, 2019

"Service is NOT your Busisness." I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always w More

by jelder728
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin Sander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sitton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Herbst
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Long McArthur Inc responded

Mr. Elder- I appreciate the time you took both in writing the letter and on the phone with me. It is clear that we could have done better in attending to the needs of your vehicle and in how it was returned to you. As promised, we have educated our drivers that deliver the vehicles back to customers. Your vehicle should have had a full tank and been clean. We are making every effort to not make anyone else feel the way that you did. Without your feedback, we don't know how we can do better. Thank You again for taking the time to help us improve. We hope to get a chance to earn your business again and "Wow" you with great service. Jon Maestas Service Manager Long McArthur Ford

February 25, 2019

The worst experience My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me More

by LincolnMKZ123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim Ohlde
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2018

Always awesome atmosphere Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can alw More

by Duncan88
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Sitton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ohlde
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2018

Amazing service I call on Larry to make my service appointments, he always treats us like we are his only customer! Great attention to the details that are so import More

by Lynn2016
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2018

Excellent I went there to have a O2 Ford explore serviced that I had just bought they were very open and honest about the vehicle I decided to look at used veh More

by jjmur2015
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Umekubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2018

Great service Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to More

by anon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Ohlde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2018

Awesome service! Larry has given us nothing but great service. Always listens to our needs and makes sure our vehicles are taken care of. He's awesome! More

by Ford F250
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2018

Trustworthy and Friendly Service Writer Larry Smith is one of the main reasons we come to Long McArthur for service. He is truthful, reliable, very friendly and so helpful. He is the only on More

by Binx
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2018

Great service writer Larry has been very helpful. He is very polite and always has the answers to any questions that we may have. I appreciate his hard work to take care o More

by laa67401
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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