Long Subaru

Great car buying experience By far, the best car buying experience - ever. Scott, Ray and Josh were all well prepared, ready to do their jobs which they all did well. I really By far, the best car buying experience - ever. Scott, Ray and Josh were all well prepared, ready to do their jobs which they all did well. I really cannot say enough about Long Subaru. Even the coffee is great! Both sales and business office where in touch frequently and got the job done. I'm happy my friend recommended Long Subaru. More

Great Sales Department My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt wa My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt was very helpful. He did a great job of selling the product without being pushy - which is usually a big turn off for me with a dealership. When we were again in the market more recently I had already decided that I had wanted Subaru and returned to the dealership. In my return trip I worked with Matt again, mostly, though did encounter other sales representatives and found them all to be very helpful. Despite a few back and forths with some decisions - and needing to wait for the right time to finally purchase the car - everyone was both helpful and patient with us. The only reason I'm not giving a full 5-stars was that the process to finalize purchase of the vehicle (financing, dealing with the RMV, etc...) was a bit of a bumpy. There was a forgotten signature and I had to make several trips back and forth to the dealership between picking up the car, getting the plates/registration, the inspection completed, and a few rushed trips to the RMV regarding transfer of an old set of plates onto another vehicle (that the dealership wasn't directly helping with). In retrospect it would have been helpful for their to have been more discussion about this process (to complete the car purchase) and - ideally - to have been able to stop by and pick up the new car all in one go without needing to return (or returning once). Still, I'm really enjoying the vehicle so far (about a week in, now) and would definitely consider returning to this dealership in the future. I would very much recommend! More

Excellent My entire experience was excellent. The process was simple, I received the car with all features in a timely manner and car was pristine. Would rec My entire experience was excellent. The process was simple, I received the car with all features in a timely manner and car was pristine. Would recommend More

Best Dealership This is my 3rd Subaru with Long Subaru. I keep coming back because they are wonderful to work with. Never any pressure. They are totally upfront with This is my 3rd Subaru with Long Subaru. I keep coming back because they are wonderful to work with. Never any pressure. They are totally upfront with me and always give me the best deal with little extras. I have sent my parents there and they are equally pleased. I recommend them to everyone I know. Daniel was so nice and very informative. A pleasure to do business with!! More

Now we understand the "Love" ads! We were shopping around for a new car on a short timeline and went to a couple other brand's dealers before this one. Comparing the atmosphere at Long We were shopping around for a new car on a short timeline and went to a couple other brand's dealers before this one. Comparing the atmosphere at Long and the Impreza to our other choices made it difficult to even consider the others. Our experience with Josh was excellent - no complaints at all! One of our cars died a couple days after signing the Lease, so Josh figured out how to provide us with a loaner until our new Subaru arrived - This was amazing! Josh's sales method was to understand what we wanted and highlight the features of the car - at no point did it feel like he was pushing to sell. Their no-hassle price was better than others right out of the gate, which was very impressive and made the experience less stressful. Three weeks later we went back to replace my old car with a Crosstrek. Josh and this dealership makes me want to keep buying cars, but unfortunately we'll have to wait a couple years. This dealership helps the brand live up to their "Love" ad campaign. We're Subie converts! More

Excellent staff to work with Lisa Courchaine was very informative about the features of the Subaru Outback and gave a very full explanation of everything before we even took it fo Lisa Courchaine was very informative about the features of the Subaru Outback and gave a very full explanation of everything before we even took it for a test drive. She was very friendly and easy to talk with, no pressure. Ray Brien was also very easy to work with once we made our purchase. An excellent experience. Would definitely go there again and wish to work with Lisa and Ray again. More

Straightforward and honest Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out of his way so I was able to drive my car home sooner than expected. More

Haven't gone anywhere else This is my third subaru from Long. I love this place. Lisa is an amazing person. They are all friendly, forthright and honest. I don't know if I'd This is my third subaru from Long. I love this place. Lisa is an amazing person. They are all friendly, forthright and honest. I don't know if I'd feel comfortable buying one anywhere else. Here, I know that Lisa is working on my behalf and will continue to always look out for my interests. The customer comes first.. The service and repair place is also totally above board and helpful, with excellent service. Long is long on service, quality, and friendliness. I totally recommend Long Subaru to anyone interested in buying a Subaru! More

great experience Worked with Josh and colleagues to purchase a 2018 Crosstrek. Efficient, great communication, no pressure experience. Very happy and would buy from Worked with Josh and colleagues to purchase a 2018 Crosstrek. Efficient, great communication, no pressure experience. Very happy and would buy from Long Subaru again! More

March 2018 Car Purchase Scott Brill was my salesman, and Ray Brien was the finance director. I was very impressed both with their professionalism and with the allowance that Scott Brill was my salesman, and Ray Brien was the finance director. I was very impressed both with their professionalism and with the allowance that they gave me on the two cars that I was turning in in exchange. I got just what I wanted, and at a very good (in my mind) price. I would recommend Scott Brill as a Salesman unhesitatingly. Peter Hall More