Long Subaru

Polite While shopping as a young woman for my first used car alone many dealerships were rude and pushy but this dealership was helpful and polite. They were While shopping as a young woman for my first used car alone many dealerships were rude and pushy but this dealership was helpful and polite. They were able to quickly show me the cars I was interested in and answer all my questions. Even when I wasn't sure about what to buy yet they made sure I knew the logistics of what will happen when I was ready and what I needed to have. More

Great GM Scott Barry is the GM of this dealership and deserves to be recognized for the above and beyond clean up on aisle 5 with regard to a used car sale wit Scott Barry is the GM of this dealership and deserves to be recognized for the above and beyond clean up on aisle 5 with regard to a used car sale with me last March. The car purchased had been a older unit, gone through extensively & was a well presented 1 owner sedan, but like some old cars, even out of the gate they have problems. 1st day on the hour ride home, the power steering failed, had it towed to a fellow Lomg dealership closer to me, where by Scott oversaw the process of making the car safe for inspection & one more subsequent visit as well during the first month of ownership. More GM's should take head on how professionally handling a situation can make the experience a good one even when things may not be perfect regarding the sale. Speaking of that, I can be polite and suggest, you all pick another sales person rather than Scott Brill unless you enjoy selling a car to yourself with bare minimum discussion or interaction mixed with a demeanor that is about as enthusiastic as watching paint dry in a empty room. Sorry to be so blunt, but honest reviews are good, and flavorless interactions with customers go a long long way in forming opinions of how they feel treated in the process. I'd go into details about the nuances, the little annoying slights he projects upon buyers with inflected tone, but feel the sufficient notice here mentioned is enough. Ray was super friendly on the pick up day running through the paperwork, easy and nice to deal with. It's a great dealership, with a great GM. I'd buy another car from them in a moment. More

Felt like family here I have purchased 2 other Subaru's from Long so I knew the type of service I would be receiving. I went on a Sunday to see what they had and went back I have purchased 2 other Subaru's from Long so I knew the type of service I would be receiving. I went on a Sunday to see what they had and went back on a Wednesday to buy it. I really wanted a silver vehicle but not with leather seats. The one they had was more expensive and had leather seats. I was willing to go with that but Kevin was honest enough to ask "Do you really want to spend thousands more just for a color." WOW, an honest salesman. He was right, so I went with the blue one. Love my Forester and hope Kevin is still working when I need to get another one. I was a walk in and Kevin had an appointment so I worked with Matt as well. He went the extra mile to finish up the paperwork without blinking an eye. They all made me feel like family. More

Huge thank you to Lisa, Ray, and the entire Long Team I have owned more cars than I should admit and have never been happy enough with a dealership to buy a second vehicle from any of them. I just comple I have owned more cars than I should admit and have never been happy enough with a dealership to buy a second vehicle from any of them. I just completed my third purchase from Long Subaru and walked out with a brochure for another possible purchase for my mother. That says volumes about how good this dealership is. Lisa (sales) and Ray (finance) are both extremely professional and easy to deal with. There has been absolutely no bs in any of my interactions with them. The service department has been fantastic and I have never had an issue with any of the work they have done or with how they have treated me. There are very few places that I will recommend to other people and Long Subaru is definitely at the top of the list. Thank you and please do not change how you do business. More

I will always buy my cars here! Our family has been driving Subaru models for over 25 years. We are forever loyal to the name, it has kept us all safe especially during the harsh Ne Our family has been driving Subaru models for over 25 years. We are forever loyal to the name, it has kept us all safe especially during the harsh New England winters. Our local dealership is Long Subaru in Webster, the people we have met there have all been outstanding. Right from the start with sales and through service as well, we have been treated with respect and courtesy. We enjoy seeing the same friendly faces each time we go back and appreciate the low-stress atmosphere there. I recommend Long Subaru to anyone looking for a dealership committed to their customers. More

My first Subaru- Matt Orn was the best salesperson I have every dealt with ever! He knew everything About my Subaru and explained all the workings from purchase to tr Matt Orn was the best salesperson I have every dealt with ever! He knew everything About my Subaru and explained all the workings from purchase to trade in to leasing. No pressure, excellent customer service skills. Would highly recommend him and dealership! Thanks Matt More

fantastic experience start to finish! Awesome staff, our sale rep. Shawn McMurray was incredibly patient, helpful and knowledgeable. It was a surprisingly painless experience. We're glad Awesome staff, our sale rep. Shawn McMurray was incredibly patient, helpful and knowledgeable. It was a surprisingly painless experience. We're glad to be part of the Subaru family again. I will definately be sending people to Long for a new or used vehicle. It was truly a pleasure. More

Extremely Satisfied! Car buying (or leasing in my case) can always be such a headache, but not with Long! My husband and I met with with Kevin Goodrow who helped us decid Car buying (or leasing in my case) can always be such a headache, but not with Long! My husband and I met with with Kevin Goodrow who helped us decide on which car would ultimately fit our needs. He was very kind, knowledgeable, and never pushy. He answered any questions we had before and after test driving a couple of the cars we were interested in. Once decided, he and the Long Subaru team made the process of getting me into my new Crosstrek an absolute breeze. Before bringing the car home, Kevin went through the entire vehicle once more with us-going through every little detail thoroughly. The entire experience couldn't have been any better and we'll be referring all of our friends to Kevin from now on - thanks again Kevin! More

Personal, Professional, and Knowledgeable We owned were trading in a 14 year old Forester to buy a new one. All of the staff we dealt with were friendly, professional and made the experience p We owned were trading in a 14 year old Forester to buy a new one. All of the staff we dealt with were friendly, professional and made the experience painless. They did everything they said they would and more! It was a pleasure working with Kevin Goodrow our sales person to Ray Brien the business manager. We look forward to going back to visit. More

Very professional Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she was Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she was very patient with us. Additionally, after our purchase, she spent nearly 2 hours making sure we were comfortable with all the new features of our Outback. This is the second car we have purchased with Long's and have dealt with many members of the sevice department also, most especially Charlie Rafferty and Mike. We have been very satisfied as witnessed by the purchase of a new car. More