Long Subaru

Great Service!! Great service, Matt was not only professional, but also personable and friendly. I have had a Subaru since 2012 and would recommend these cars, they a Great service, Matt was not only professional, but also personable and friendly. I have had a Subaru since 2012 and would recommend these cars, they are great on gas and great for the winter. Love my Subaru:) More

Wonderful dealership to work with, highly recommend Bought three cars in less than two years. My sales person Lisa Courchanine was excellent. Explain everything very well and of most importance never p Bought three cars in less than two years. My sales person Lisa Courchanine was excellent. Explain everything very well and of most importance never pressured us. All people associated with the dealership were very courteous and helpful. Highly recommend this dealership. More

6 cars in 8 years I highly recommend working with Kevin Goodrow as he has treated us well. My family began its journey with Long Subaru in '09 with buying an '09 Legacy I highly recommend working with Kevin Goodrow as he has treated us well. My family began its journey with Long Subaru in '09 with buying an '09 Legacy, then years later I leased a '14 Legacy both from Dean. Then once my lease was up in my '14 Legacy I bought a '15 XV Crosstrek Premium in Matte Green and we also leased a '16 XV Crosstrek Limited with Kevin. Long has always been fair and treated me and my family well in both service and support. Long Subaru has also sponsored me on my PMC rides the past two years in a race to cure cancer. Scott Barry is a great guy and has always been more than fair which goes a long way in my book. More

First Time Leasee Experience My wife and I were thinking about leasing a safe, all-wheel drive vehicle as we have a new addition to our family and safety is key. We looked into SU My wife and I were thinking about leasing a safe, all-wheel drive vehicle as we have a new addition to our family and safety is key. We looked into SUVs and wagons as storage was important as well. We went to three dealerships and Subaru was the first. We stopped in on a Saturday morning and were greeted by Kevin Goodrow for a test drive of an Outback and Crosstrek. We were impressed by both vehicles and knew that they were both in contention. Our first impression of Kevin was: pleasant, delightful and knowledgeable. After the test drive, we sat down at Kevin’s desk where he answered more questions and subsequently supplied us with print-outs of lease options. We kindly thanked Kevin and went on about our day. We try not to make impulsive decisions, especially large financial decisions like this. When we stated we were leaving as we wanted to talk about it, Kevin remained delightful and we felt zero pressure. The rest of our day was testing vehicle we wished were the Outback at 2 dealerships we wished were Long Subaru. After that day, we knew the vehicle we wanted, but we wanted to make sure we received the right price. About 5 days after our initial trip to Long, Kevin reached out to us to see if we had any further questions. Kevin knew we were looking for all-wheel drive, so he sent us a video of Subaru’s all-wheel drive history and why it is the best; we thought this was a nice touch and showed that Kevin was actually listening to what we said, not just trying to sell another car. We had mentioned that the vehicle was good, the price just wasn’t there yet. Kevin had his sales manager, Stephen Greer reach out to us. Stephen continued with Kevin’s demeanor of helpful and pleasant. After a few emails with Stephen, we reached an agreed price that my wife and I were happy with. Not once did we feel pressure or uncomfortableness when dealing with Stephen. Our 5 star experience we received with Kevin continued with Stephen. We agreed to the price and were down the next Saturday with cash in hand to finalize the deal. Kevin did some paperwork with us and brought us to Ray Brien in Finance. Ray was our third employee that we were working with and remained pleasant and helpful. This is our first Subaru and 200 miles in, we love it! I do not foresee any reason that we will not remain a customer for a long time. Every aspect of our experience was great. Thank you, Long Subaru! More

Excellent Experiences I should have written this review a while back but failed to. I purchased two Subaru vehicles from Matt Orn, in successive weeks, the negotiations me I should have written this review a while back but failed to. I purchased two Subaru vehicles from Matt Orn, in successive weeks, the negotiations met my expectations and I left there satisfied with our purchase. I was extremely happy with Matt's knowledge of the vehicles and his conveying it to my wife and I. I would recommend this gentleman to anyone looking to purchase a Subaru from Long Subaru in Webster, Ma. More

Great experience I have just had the easiest experience in buying a car that I have had in my whole life. Everything went smoothly and the entire team could not have b I have just had the easiest experience in buying a car that I have had in my whole life. Everything went smoothly and the entire team could not have been more polite & helpful. I will go back time and again. More

Outstanding Excellent experience in all areas of transactions. All questions were answered professionally and employers were knowledgeable and pleasant in their a Excellent experience in all areas of transactions. All questions were answered professionally and employers were knowledgeable and pleasant in their answers Will definitely recommend this dealership More

Best customer service!! Thank you for all your help!! you did an awesome job. this place is the best to go shop for a new car as they treat you like family and unlike other c Thank you for all your help!! you did an awesome job. this place is the best to go shop for a new car as they treat you like family and unlike other car dealerships I've experienced with, they do not push you into something you do not want. Thank you again Joshua for all your help, I love my Subaru Crosstrek!! More

Fantastic! : ) My sales consultant, Lisa was truly exceptional. She is extremely knowledgable in all aspects of Subaru vehicles. I loved them all, was only able to p My sales consultant, Lisa was truly exceptional. She is extremely knowledgable in all aspects of Subaru vehicles. I loved them all, was only able to purchase one and Lisa helped me to make a clear and informed choice. The entire experience was excellent and stressfree! We LOVE our new Subaru Legacy! More