Longo Toyota

I had an appointment today and Longo expedited it for me so I made it to the appointment on time. Lounge was great, with starbucks and subway, and Wi-Fi. so I made it to the appointment on time. Lounge was great, with starbucks and subway, and Wi-Fi. More

They have very helpful staff who accommodated my requests and convenient amenities in the service department (I.e. Starbucks and subway). and convenient amenities in the service department (I.e. Starbucks and subway). More

Just want to clarify that the Service Technician who processed the Tune up paperwork done an excellent job. My complaint is against the dealership. My lease will mature around May of 2022. The car Serv processed the Tune up paperwork done an excellent job. My complaint is against the dealership. My lease will mature around May of 2022. The car Service is not a courtesy any longer. Therefore I was offered a package for more than $300 to extend the courtesy services or pay for the tune up. My car is almost stopped all the time with only around 2971 acumulated miles, so I opted only for an oil change Service wich was the cheapest one available. I was never advised that the free of charge services were going to expire way before the end of my lease term. Other dealerships offer courtesy Tune ups for all the duration of their leases. Longo Toyota should change their policies about this issue. So the one star that I am placing in my review is for the dealership not the employee who helped me. More

If you need reliable transportation, do not buy the Mirai. It is always difficult and often impossible to get fuel. If you find a station with fuel which is rare, you often wait for at 10 cars and by Mirai. It is always difficult and often impossible to get fuel. If you find a station with fuel which is rare, you often wait for at 10 cars and by the time you get to the pump there is some mechanical issue. I frequently have to visit many stations and when I find one, there are long lines leading to the pumps going off line. Toyota claims that if you live in California, you will have little problem finding fuel. Do not believe this! The Mirai is a wonderful car with a big time fuel problem. They keep selling these cars yet Toyota does nothing to support the fuel situation. When you call Roadside assistance their solution is to tow you to a station which is not a solution. Longo and is the best car dealership for service and sales; however, buying the MIRAI is a mistake that I regret. Jimmy is very helpful and supports his customers but there is little he can do to solve this fuel situation More

Jimmy was so attentive and patient. This was my first car purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! More

Jimmy has taken care of me and countless family members whenever we are interested in purchasing a car. Thank you for always helping me out and making sure I am always satisfied. whenever we are interested in purchasing a car. Thank you for always helping me out and making sure I am always satisfied. More

Benjamin in the service department is very polite, well spoken and communicates well. His customer service was greatly appreciated. spoken and communicates well. His customer service was greatly appreciated. More

First time service on longo toyota.poor services.poor communications.the person that assisted me he doesn't care for the customer. communications.the person that assisted me he doesn't care for the customer. More

Ken Tang was fantastic to work with. Easy communication and straight-forward. He was responsive. I was out of the dealership within 2 hrs. Thank you Ken! and straight-forward. He was responsive. I was out of the dealership within 2 hrs. Thank you Ken! More

Noli was wonderful. He took the time to explain everything to me and was very considerate. He kept me updated each step of the way. Fantastic service! everything to me and was very considerate. He kept me updated each step of the way. Fantastic service! More