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Longo Toyota
El Monte, CA
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 5,067 reviews
September 26, 2021
first time having service done at this deaership and was impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the am impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the amount of cars they take in for service each day. More
by glo.y.hsu0718
Employees Worked With
September 26, 2021
The guy who helped me was patient and helpful best experience ever. He communicated throughout the whole process very well. He made me feel comfortable. experience ever. He communicated throughout the whole process very well. He made me feel comfortable. More
by Vanisabigail
Employees Worked With
September 25, 2021
Ethan Su was extremely knowledgeable and courteous.He Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed t Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed the problem sooner than I could have even expected and did a perfect job. I recommend Longo Toyota! More
by cccpnch@aol.com
September 25, 2021
I took my car in for routine oil service and it was poor handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up w handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up with my question as to price if mobile service. Also upsell on filter on less than 20k mileage. To top it off.. my door has grease marks from the technician. This place is lacking its superior service and handling dice covid. I guess their are penny pinching and upselling things to make up for the sales depreciation. Penske management needs to review and fix before it gets worse. More
by Voirdire
Employees Worked With
Leslie Torres
September 25, 2021
Waiting 5 hours for tire rotation service is ridiculous. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. More
by powerpuffphan
Employees Worked With
Kayla Santos
September 21, 2021
This was my first car that I've been able to purchase for myself, and Winser Carrasco at Longo Toyota made it such a pleasant experience. With everything going on in the world right now, it's been pretty tou myself, and Winser Carrasco at Longo Toyota made it such a pleasant experience. With everything going on in the world right now, it's been pretty tough to find a vehicle, especially before it gets to the dealership, so I had to put a deposit on a vehicle that would be arriving a few months later. Well that day finally came and now I have my perfect car thanks to Winser. He made the process very easy and was very friendly. I've had to deal with some other dealerships in different areas that weren't so pleasant and friendly, so I'm grateful for Longo Toyota. I don't have a single complaint about my purchase. More
by Haley Davidson
Employees Worked With
September 21, 2021
Sammy Khan is the best! They should give him a big raise. Really nice and stays on top of everything. I got very high in demand RAV4 Prime that took a few weeks to come in. He kept me informed thro raise. Really nice and stays on top of everything. I got very high in demand RAV4 Prime that took a few weeks to come in. He kept me informed throughout the process and is very polite. Pleasure to work with him and Longo. More
by Rockymtnmarketing
Employees Worked With
September 20, 2021
Smooth and fast service!! Thank you so much for your help ruben! He helped us through the whole process! ruben! He helped us through the whole process! More
by Jakee
Employees Worked With
