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Longo Toyota

El Monte, CA

4.8
5,117 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,117 reviews

March 04, 2021

Juan worked diligently with me and helped me find the car I needed. Very professional and overall great experience. Would definitely recommend to people I know More

by diegoescobedo22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for taking time out of your day to share your experience on DealerRater. Delighted to read of the caring attention the team @ Longo Toyota provided during your visit. Make it a great day and welcome to our family - Team Longo

March 04, 2021

Sam was very helpful in putting us at ease and explaining things to us about the camry we bought.I would recommend Long toyota to anyone Thanks Sam. More

by al173abn@me
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Halawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Longo Toyota responded

Thank you so much for this 5-star DR review and appreciate you entrusting Longo Toyota | Sam with your car care needs. Stay safe and enjoy what you drive - Team Longo

March 03, 2021

David Liu, Rude and dishonest to me. No respect at all. I don’t want to contact him any more. I didn’t contact him at all after the lease. More

by Jackzhai82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Liu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Longo Toyota responded

We're sorry to read of your dissatisfaction - Was this a recent transaction with David Liu? We're unable to pull up your information in our data base for 2021. Because we take comments such as this, very seriously, I would like to speak with you directly so I may begin my research. Please feel free to contact me directly at 626.580.6057. I look forward to hearing back from you Kary Loefler Guest Relations Director

March 02, 2021

Isaac was extremely helpful and got me out in good time. He got me the vehicle I wanted. He didn’t push me to buy and made sure I was happy with my WRX. More

by That one guy in the subie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater & welcome to the Longo Toyota Family

March 01, 2021

xxxxty sales ever meet. Very unprofessional, no patient, no attitude, don't care about customers. She's not willing spent time to listen customer's need. More

by peterysc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feb 26, 2021 -

Longo Toyota responded

Thank you for sharing your view on DealerRater and sorry to read of the dissatisfaction experience with one of our team members, Joan. We understand that you came in asking for a Costco price on a 21’ Sienna XSE which is exclusive incentive and cannot be combined with any other promotions, launched by Toyota . If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at: D (626) 580-6080 E Jeffrey.Yip@LongoToyota.com

Feb 27, 2021 -

peterysc responded

How do you explain "member receive all available factory to dealer incentives and customer rebate" ? when the the vehicle shows excluded under this list, your sales said it's not on the Costco auto program. But the true is this rebate is under the invoice price. If excluded, your sales should still provide invoice price. Joan was lie to me!!!! And not only this, she kept harassing me and my family, even at the midnight. I have all the evidence. Until now, she find someone keep harassing and slander me!!!! What a good team member!

Mar 02, 2021 -

Longo Toyota responded

If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at: D (626) 580-6080 E Jeffrey.Yip@LongoToyota.com

Mar 02, 2021 -

peterysc responded

It's been a week ago after I post my bad experience in Longo Toyota, your sales Joan still attacking me on social media even though I did not reply her any word. FYI, my post already have over 8000 views. If you can not handle this case, more and more people getting know how bad quality your sale is!! If this problem can not be solve, I will keep post on other social media.

March 01, 2021

Sales Rep, Ken Tang was super helpful and ensured I had best deal. Before going to Longo, I checked numerous other dealerships and Longo offers the best price with the most Inventory. I'm very happy with m More

by moni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tang
Mar 01, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Ken Tang with your car care needs. You're going to love your Prius. Make it a great day and Team Longo

March 01, 2021

I have never written a review before but my experience today was just so incredible that I had to write one. Jimmy helped me with my car purchase today. He was friendly, very knowledgeable. He gave me all More

by Catherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Hi Catherine from all of us at Longo Toyota - THANK YOU for entrusting us with your car care needs. We know you have many choices when selecting a brand | dealer and honored you've come to Longo. Enjoy what you drive and welcome to our family - Team Longo

March 01, 2021

The service was professional and the experience was pleasant. The salesman was very personable, the contract person was very thorough and, the cashier was very helpful. More

by Jmfons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Reano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you for the kind words you've mentioned in your DR review about your visit to Longo. We never want you going anywhere else for your car care needs. Welcome to our family - Team Longo

March 01, 2021

This is my fourth car I buy at Longo Toyota and I always choose Juan Carlos to be the sales person. For his experienced advice and for his excellent customer service. Always after the purchase he keeps in c More

by julian soncini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheri Jiang
Mar 01, 2021 -

Longo Toyota responded

WELCOME BACK..... AND LOVED * LOVED * LOVED that you remembered Longo Toyota not 1, not 2, not 3 but 4 TIMES - That's amazing and we're so very honored. Have a wonderful rest of the week and THANK YOU again, for being the most important part of our business. Team Longo

March 01, 2021

Once again I had an excellent experience at Longo Toyota, Juan Maldonado and Sheri Jiang very kind and experienced advising me on the ideal purchase of the 2017 Mirai and 2021 Corolla. I am very satisfied an More

by julian soncini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheri Jiang
Mar 01, 2021 -

Longo Toyota responded

Thank you...

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