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Longo Toyota
El Monte, CA
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 5,067 reviews
April 15, 2012
Great guy! We simply got what we need without the lousy haggling i've experienced from the nissan dealership many years ago. We truly got a reasonable deal given our circumstances. The extended powertra haggling i've experienced from the nissan dealership many years ago. We truly got a reasonable deal given our circumstances. The extended powertrain warranty was the great part. Thanks for your 21 years of experience. Appreciate it! Vic/Melissa More
by vicmelissav2
Employees Worked With
April 14, 2012
This is are 5th purchase from this dealer always treat us like we are special! We drove from San Diego and Alex is wonderful! Thanks like we are special! We drove from San Diego and Alex is wonderful! Thanks More
by la08la08
Employees Worked With
April 12, 2012
I was provided incredible service. I was not pressured into anything. They allowed me to take all the time I needed. They offered information to me that I was not aware of. I recommend the dealership t into anything. They allowed me to take all the time I needed. They offered information to me that I was not aware of. I recommend the dealership to anyone. More
by nikes4stace
April 08, 2012
I worked with Alex, he was very helpful, knew what he was doing, and he walked me through every step of the deal. He is very professional, and if you ever go to Longo Toyota, I highly recommend you set up an doing, and he walked me through every step of the deal. He is very professional, and if you ever go to Longo Toyota, I highly recommend you set up an appointment with this dealer. More
by priuslover11111
Employees Worked With
February 21, 2012
I've been buying cars and trucks for forty years and Longo has been the best experience I ever had.And would I tell anybody I know about my personel experience you bet I would. Longo has been the best experience I ever had.And would I tell anybody I know about my personel experience you bet I would. More
by jzolnikov
Employees Worked With
Eddie
January 30, 2012
My wife and I recently purchased a new 2011 Toyota Prius. Our experience at Longo was top notch, and in particular, Jules "JJ" Lee and Ali Adnan were fantastic. They were friendly, honest, and worked hard Our experience at Longo was top notch, and in particular, Jules "JJ" Lee and Ali Adnan were fantastic. They were friendly, honest, and worked hard to find the right car and the right price. We never once felt rushed, stressed, or felt like we were being upsold on things we didn't want or need. If you are someone who doesn't relish the thought of buying a car because of past negative experiences, I would highly recommend making a visit to Longo, and specifically ask for JJ and Ali. They are top notch guys who will make you feel taken care of and not in some false "salesman"-ish manner. As a first time Longo customer, I was very impressed with the facilities and the convenience of not only having a Starbucks and Subway on the premises, but having a Triple A office saved me a lot of time and hassle. The whole process, from start to finish, was great, a real 5 star experience. More
by ekim1218
Employees Worked With
Jules "JJ" Lee & Ali Adnan
January 04, 2012
My parents are looking for a car for my brother who's in college and decided to go car shopping today. This dealership is very friendly! The salesman that helped us was named Andy, he was very informative a college and decided to go car shopping today. This dealership is very friendly! The salesman that helped us was named Andy, he was very informative and helpful in our decision in which vehicle to buy today. We ended up going home with a Toyota Camry this afternoon and we are very happy with it! Andy also helped us out with a great deal and financing offer. This dealership also had a variety of cars available; I know some dealerships either don't have enough colors or options in the lot but this one had the colors I wanted to see. I would recommend this dealership to anyone looking to buy a Toyota! Staff was friendly and helpful as well a great selection of vehicles! More
by cathh
Employees Worked With
Andy Luu
July 25, 2011
We bought a 2011 Highlander SE from Paul Leung of the Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, everyone we came across was friendly. The reception desk was was helpful and offered us any brochures we wanted while waiting for Paul to join us. We got a no hassle, no pressure deal from him. We'd done a ton of research prior to our visit and got a price that we are very happy with. Paul made it a smooth, enjoyable experience. Longo is a huge dealership and if you're looking for inventory, it's the place to go. More
by DavidFinOC
Employees Worked With
Paul Leung
July 21, 2011
My boyfriend bought a Tundra at Longo Toyota about 8 years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that Fred was still at Longo Toyota, we did not hesitate to return. We were not disappointed, he was AMAZING!! Having never bought a new car myself, I was dreading the thought of dealing with the back and forth of negotiating, you hear about from so many other dealerships. This was not the case at all. He listened to what "WE" wanted, not what "HE" wanted to sell us. He kept us in the loop as we were waiting for our specific car to come in. The office was nice and very welcoming. Even the Financing Dept made our experience enjoyable, which is not always the case. I would without a doubt return to Longo, and Fred. More
by nala1098
Employees Worked With
Fred Williams
June 14, 2011
Joanne Hamilton is amazing when it comes to customer service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places. Unfortunately, they let Tom Ryan go. after 23+ years service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places. Unfortunately, they let Tom Ryan go. after 23+ years. Bad Decision. Very, VERY bad. When you've had 1 (yep, count'em ONE) service advisor for 20+ years, that you've recommended to all of your toyota owning friends (and passed cards out for), it's quite disappointing to find him gone. Especially when, in those same 20 years, you've tried other advisors at Longo when he's been on vacation, and things just didnt get done right, or on time. I may go back to see how other advisors are, but that remains to be seen. i have already gone to the dealership (15 or so miles out of the way) that Tom went to work for for my basic service. To add insult to injury, about this same time, Penske took over the starbucks in the dealership. (it used to be a corporate starbucks) More problems. i ordered a simple drink--a caramel apple spice (grande' size, with no whipped cream.) i opened it to add a splenda...and noticed that the level of the drink was about an inch to an inch and a half from the top. ummm...you dont add "room for cram in an apple cider drink (even coffee you leave about a half inch max.) instead of using the standard issue starbucks lids, they cheaped out and use a generic "Dart" brand lid...nice going...it leaked all over my shifter while i was driving...that NEVER happens with the starbucks supplied lids. yep, they likely cost more...but they dont leak. (i've had the same experience twice--just to make sure it wasn't a fluke) me thinks they should have left running a starbucks to people that know how to run a starbucks. Things just ain't the same @ longo anymore...sad. More
by dirkb
Employees Worked With
Joanne Hamilton
