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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,598 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,598 reviews

September 01, 2024

Great service and the service tech pays attention to detail . Charlene at the Enterprise rental was very attentive. I always service all my Toyotas at Longo. More

by JDF Group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Tsao
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your fantastic feedback! We’re delighted to hear that you received great service and that our service tech's attention to detail stood out. It's also wonderful to know that Charlene at Enterprise made a positive impact with her attentiveness. We truly appreciate your loyalty and are grateful that you choose Longo Toyota for all your service needs

September 01, 2024

It’s was very clean employees were very helpful and answered all my questions and very attentive More

by Klugman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We're pleased to hear that you found our facility clean and our employees helpful and attentive. It's important to us that all your questions are answered and that you have a great experience with us. Enjoy what you drive - Team Longo

September 01, 2024

Longo Toyota is one good dealer at south California professional staf faster and convenience on work hours More

by elzipoteinc@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

September 01, 2024

Love Longo Toyota, always professional, gets things done right and on time. Thank you Longo More

by Citizen 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chung Service Dept
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Sep 04, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're delighted to hear that you love Longo Toyota and appreciate our professionalism and timely service. It’s our mission to ensure everything is done right for our valued customers.

September 01, 2024

Longo Toyota provides excellent and honest customer service. The process was quick. They are well organized. More

by dmnunez2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jorge haro
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Sep 04, 2024 -

Longo Toyota responded

Thank you for choosing Longo Toyota and for taking the time to share your experience. We’re thrilled to hear that you found our customer service to be both excellent and honest. It’s our goal to make the process as smooth and efficient as possible, and we’re glad that our organization met your expectations.

August 31, 2024

great service and attention, the service advisor was able to find and apply a discount coupon for me so I received good service. More

by mudflat09.plods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
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Sep 03, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience. We’re thrilled to hear that you received great service and attention from our team. We’re especially pleased that our service advisor was able to find and apply a discount coupon for you, ensuring you received the best value possible. Thank you for choosing us, and we look forward to serving you again in the future. Longo Toyota

August 31, 2024

Dealership is great! Sorry but Advisor was very disappointed , I asked him how is your day going and he didn’t answer More

by yeky97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your feedback regarding your recent service experience. We apologize for the disappointment you encountered with our service advisor. Providing exceptional service is a top priority for us, and it's clear we missed the mark. Please be assured that your feedback is being taken seriously and because we're a dealership who cares, our Service Manager, Matthew Menendez would like to talk with you and at your convenience. He can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com

August 31, 2024

Nit gonna pay for rental car insurance, your recall your bill , you pay for it More

by dsanford12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 04, 2024 -

Longo Toyota responded

We would like to clarify that Toyota will cover the cost of a rental vehicle if your vehicle is under warranty or involved in a recall. However, please note that any additional insurance for the rental car will be the responsibility of the customer. We apologize for any inconvenience this may cause

August 30, 2024

Max in part department is very helpful and courteous in ordering the part and keeping me inform promptly when it arrived. Thanks you very much. Max More

by Viras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Longo Toyota responded

Thank you for visiting our service center. We’re pleased to hear that Max from our service department provided you with such helpful and courteous service. His efforts to keep you promptly informed about your part's arrival are greatly appreciated. Hurry back - Team Longo Toyota

August 30, 2024

Excellent buying experience with David Liu at Longo Toyota. Very satisfied with my purchase of new 2025 Camry. More

by lkrs4life
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Longo Toyota responded

Thank you so much for coming in and choosing to purchase your new 2025 Camry from Longo Toyota! We’re thrilled to hear that you had an excellent buying experience with David Liu. Your satisfaction is our top priority, and we’re delighted that David could assist you in finding the perfect vehicle.

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